OFFSHORE OUTSOURCING SERVICES PROVIDER

Customer care
CUSTOMER CARE
BAck office
BACK OFFICE SUPPORT
IT STAFFING
3 DELIVERY CENTERS
EGYPT – ALBANIA –  MADAGASCAR
We are an offshore outsourcing services provider offering smart BPO & ITO solutions in English, French, Italian, Spanish and German with delivery centers based in 3 countries on European time zone : Egypt, Albania & Madagascar. Our 10+ years of industry best practices knowledge, along with our strong processes and dynamic talents bring to you competitive cost and deliver quality.
FAST
SMART
PROFITABLE
SECURE

OUR OFFSHORE OUTSOURCING SERVICES

 Full managed processes with SLA (Service Level Agreement)
& KPI (Key Performance Indicators)

digital customer care management
 DIGITAL CUSTOMER CARE
MANAGEMENT 
 We take care of all digital channels
for instant customer satisfaction
  • On demand : Flexible service, Pay per message
  • Customer service or help desk
  • 8X5 or 24X7, 5 languages
  • Live chat, Email by ticketing, Social media & messaging
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Data entry & processing services
BACK OFFICE
SUPPORT SERVICES
7 FULLY MANAGED
BACK OFFICE PROCESSES
  • Multilingual data entry services
  • Data enrichment
  • Audio & video transcription
  • Content Moderation services
  • Multilingual content writing services
  • Community management
  • Virtual assistant services
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Dedicated development team model
IT STAFFING
ODC model
Create your own
Development team
  • Offshore Development Center (ODC) model
  • Sourced, hired, hosted & supervised
  • Based In Cairo (Egypt)
  • All level from Junior to project manager
  • All programming languages
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HUGE ADVANTAGES

Your offshore outsourcing services provider

Tarifs abordable

HUGE SAVINGS

Up to 80 %

strong

EDUCATED STAFF

85% of our staff
have a master degree level

rigoureusement sélectionnés

SMART STAFF

All our staff passed
IQ, EQ & personality tests (Myers-Briggs)

Solution flexible

FLEXIBILY

We empower your growth :
Our solutions are flexible

assistant virtuel francophone

MULTILINGUAL 

English, French, German, Italian & Spanish

Régie informatique distante

SKILLED STAFF

Testdome for IT staff
Specific tests for VA & agents

3 DELIVERY CENTERS

 On European Time Zone
+ London representation office

AT UNBEATABLE PRICES

Cost comparison by outsourcing countries

Based on A.T. Kearney global services location index
(Gross Salaries + social contributions + Taxes + Infrastructures cost)

  • Relative cost

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