WE ARE A BPO COMPANY

Based in EASTERN EUROPE
Offering
SMART
Business Process Outsourcing solutions.

WITH 2 DELIVERY CENTERS
in NEARSHORE EUROPE
BUCHAREST
ROMANIA
Bucharest, capital city of Romania is one of the TOP RANKED worldwide outsourcing destination according to AT kearney & Tholons . It offers plenty of multilingual talents,  strong infrastructures, good business environment and EU legislation with strong data privacy laws.
customer service outsourcing company
TIRANA
ALBANIA
Ranked one of the best NEW emerging european offshoring destination for BPO services, Albania offers huge advantages : very high availability of educated talents, Multi languages capability (latin & German) with one of the world’s lowest operating costs.

OUR TEAM

We are a team of highly experienced outsourcing experts with more than 15 years’ experience
in the offshore & nearshore outsourcing industry in different countries around the world.

Stephane Guillemin

Stephaneguillemin
Managing director

17 years of experience in management of offshore & nearshore outsourcing companies.

Gerti Haxhiu

gerti
Country Manager – Albania

13 years of experience in management of Business Process Outsourcing companies.

Elisabeta Persnira

woman
Country manager – Romania 

10 years of experience as HR manager & Head hunter in Eastern Europe.

+ dozen of experienced local project managers & team leaders in each of our delivery centers taking care of day-to-day operations

OUR OPERATIONS MANAGEMENT OPTIONS

SUPERVISED 

We supervise your employees & we manage :

-Time tracking
-Assiduity
-Schedule management

FULLY MANAGED 

We manage your project from A to Z and we guarantee Service Level Agreement (SLA) with Key Performance Indicators (KPI) with our in-house project managers who control team’s activities & manage performance outputs.

OUR CLIENTS

Mid-size to Fortune 500 CORPORATIONS

Looking to outsource multilingual customer service & data related processing projects (data entry, tags services & moderation). Mainly for the telecom & media industries.

TECH/INTERNET/E-COMMERCE START’UPS

Looking for flexible & affordable solutions for their growth in customer service, virtual assistant services &  back office support related fields.

meccontent2

ENTREPRENEURS 

Looking for virtual assistant services including multi-tasking capability with a flexible plan, to help him on a daily basis.

SOME BIG NAMES WHO TRUST US

WHY ARE WE DIFFERENT ?

IN EUROPE 

We are close from you working on the same time zone and speaking your language.

REAL COMPETENT PEOPLE 

95 % of our staff are bilingual and master degree education with a strong affinity with western Europe business values.

HUGE SAVINGS

We offer huge cost savings up to 70 % compare to Western Europe and similar price than Offshore Providers.

ZERO RISK + FLEXIBILITY

We offer free trial for the majority of our services and we offer flexible solutions powering your growth.

NEARSHORE OUTSOURCING PRICE EXAMPLE

BUSINESS PROCESS OUTSOURCING (BPO) COST COMPARISON  INSHORE versus NEARSHORE 
Example : Customer service operation > For one call agent confirmed 2-3 years experience
SOLUTIONS >>INTERNAL HIRINGWESTERN CALL CENTERSOther EASTERN EUROPE CALL CENTERSOWORKERS
AVERAGE HOURLY RATE15 EUR/H25-30 EUR/H12-15 EUR/H6- 9 EUR/H depending languages/locations/volume
SAVINGSUp to 60 %Up to 75%Up to 50 %

DO SMART OUTSOURCING