WE ARE A BPO COMPANY

Based in EGYPT / ALBANIA / MADAGASCAR
Offering
SMART
Business Process Outsourcing (BPO) & ITO solutions.

WITH 3 DELIVERY CENTERS
CAIRO 
EGYPT
Cairo, capital city of Egypt is one of the TOP RANKED worldwide outsourcing destination according to AT kearney & Tholons . It offers plenty of  fluent english speakers (2M)  & multilingual talents (French, Italian, Spanish and some German speakers),  strong infrastructures, good business environment, a huge amount of IT talents and the last but not least : ONE OF THE CHEAPEST OPERATIONAL COST WORLDWIDE (similar to India).
BPO SERVICES COMPANY
TIRANA
ALBANIA
Ranked one of the best NEW emerging european offshoring destination for BPO services, Albania offers huge advantages : very high availability of educated talents especially for multi-tasking virtual assistants services, Multilingual capability on english & latin languages : especially Italian and Spanish & German with one of the world’s lowest operating costs. Employee turnover is one of the lowest worldwide.
centre externalisation Egypte
ANTANANARIVO 
MADAGASCAR
Best outsourcing destination for French outsourcing, Madagascar is by far the best place on Earth for Data entry and processing processes even for non french languages, our process allows us to propose data entry and processing at a very low cost, we can use our multi-centers to deliver the project along multiple centers , taking  advantage of each destination strength (example retyping in Madagascar & enrichment done in Albania or Egypt).
outsourcing offshore

OUR TEAM

We are a team of highly experienced outsourcing experts with more than 15 years’ experience
in the offshore & nearshore outsourcing industry in different countries around the world and we know each BPO destination leaders pros and cons. We are quite sure our BPO company will bring you cost efficiency and productivity boost.

Stephan

Managing director

15 years of experience in management of offshore & nearshore BPO companies.

Gerti 

gerti
Country Manager – Albania

13 years of experience in management of Business Process Outsourcing companies.

David

Country manager – Egypt

10 years of experience as delivery center manager

Nirah

team-photos-proinfogreaphics-rikki-200x200
Country manager – Madagascar

09 years of experience as production center manager

+ experienced local project managers & team leaders
in our delivery centers taking care of day-to-day operations

OUR OPERATIONS MANAGEMENT OPTIONS

SUPERVISED 

We supervise your employees & we manage :

-Time tracking
-Assiduity
-Schedule management

FULLY MANAGED 

We manage your project from A to Z and we guarantee Service Level Agreement (SLA) with Key Performance Indicators (KPI) with our in-house project managers who control team’s activities & manage performance outputs.

OUR CLIENTS

We serve a large range of industries and type of clients
Here below some who are more represented

START’UPS & TECH companies (SAAS)

 

Looking for flexible & affordable solutions for their growth in different areas : customer service, Dedicated it, virtual assistant services &  back office support related fields.

E-merchants, casinos, gaming players & E-travel players 

Looking to outsource their digital channel management on

Live chat
Email with ticketing
Social medias messages & other messaging apps

Entrepreneurs

ENTREPRENEURS 

Looking for virtual assistant services including multi-tasking capability with a flexible plan, to help them on a daily basis.

Big marketplaces
aggregators & Big E-merchants 

Looking to outsource data entry & data enrichment on very large database of products & catalogs (different taxonomies) or consumers database (Big DATA).

Web agencies, IT companies, IT department of fortune 500 companies

Looking to set up a dedicated offshore development center (ODC).

SOME BIG NAMES WHO TRUST US

WHY ARE WE DIFFERENT ?

EXPERIENCE  

A bpo company with 10 years + inside the outsourcing business on different countries, areas , projects, customers. We know what we are talking about and we are focus on best practices.

REAL COMPETENT STAFF 

Most of our staff are bilingual & master degree education + a strong screening process

HUGE SAVINGS

Our BPO company offers huge cost savings up to 80 % compare to Western Europe

Solution flexible

ZERO RISK + FLEXIBILITY

We offer free trial for the majority of our services and we offer flexible solutions powering your growth.

BPO COMPANY

 OFFSHORE OUTSOURCING PRICE COMPARISON

BUSINESS PROCESS OUTSOURCING (BPO COMPANY) COST COMPARISON  
Example : Customer service operation > For one call agent confirmed 2-3 years experience
SOLUTIONS >>INTERNAL HIRINGWESTERN CALL CENTERSEASTERN EUROPE PROVIDERSCLASSIC OFFSHORE PROVIDERSOWORKERS
AVERAGE HOURLY RATE15 EUR/H25-30 EUR/H12-15 EUR/H8-12 EUR/H6- 8 EUR/H depending languages/locations/volume
SAVINGSUp to 60 %Up to 75%Up to 50 %Up to 25 %

LOOKING FOR A BPO COMPANY ?