Customer service outsourcing

CUSTOMER SERVICE OUTSOURCING COMPANY
In the heart of Eastern Europe (Romania & Albania)

CUSTOMER
SERVICE
GURUS

As a customer service outsourcing company we answer to any queries on any channels 24X7X365 in the languages of your customers within 30 seconds is not our holy grail, it is our SLA (Service Level Agreement).
3 specialized departments :
  • Services & products informations
  • Claims & complains
  • Sales & Billing

    Mainly For Marketplaces / E-commerce players / Start-ups

PASSIONATED
HELP DESK
GEEKS

A good Help desk is done by passionated people who love their jobs : it is why we source and attract all the geeks around to offer superior technical support for :
  • Tech start ups
  • SAAS companies

OMNI-CHANNEL

WE INTERACT with your customers on any channel :

  • Phone
  • Live chat
  • Video chat
  • Email
  • Social media
  • SMS
  • Instant messaging

YOUR MAIN ADVANTAGES 

FLEXIBLE PLANS

CULTURAL AFFINITY
WITH THE WEST

LANGUAGES
AVAILABILITY
  • English
  • German
  • French
  • Italian
  • Spanish
  • Portuguese
  • others on demand
HUGE COST SAVING
7 EUR range

USED CRM / CERTIFICATION / COMPLIANCY
  • CRM : Salesforce, SAP, Oracle…
  • ISO 9001
  • PCI DSS compliant
  • EU Legislation compliant (data privacy law) SCC in all contract
OUR CALL CENTERS IN EASTERN EUROPE
160 Seats dedicated to your need
Romania (Bucharest) & Albania (Tirana)
customer service outsourcing company

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