DIGITAL CHANNEL
MANAGEMENT OUTSOURCING

On demand Digital channel management outsourcing

CUSTOMER
SERVICE
GURUS

PASSIONATED
HELP DESK
GEEKS

As a digital customer care outsourcing company we answer to any commercial or technical queries (product & service infos, claims, sales, support etc) on any digital channels in the languages of your customers & prospects. First reach within 1 minute is inside our SLA (Service Level Agreement) not a holy grail.
Digital channel management outsourcing

DIGITAL CHANNELS

WE INTERACT with your customers & prospects on any digital channel :

  • Live chat
  • Video chat
  • Email with ticketing
  • Social media
  • Instant messaging

YOUR MAIN ADVANTAGES 

We offer affordable, flexible, multilingual solutions to take care your digital channels

AFFORDABLE
Starts 490 EUR / month
ON DEMAND
Pay per message
images
5 LANGUAGES
AVAILABILITY

 

  • English
  • German
  • French
  • Italian
  • Spanish
GUARANTEED
RESPONSE TIME

externalisation offshore BPO
Our team is dedicated to please your customers or prospects and follow strong processes : the first step is to understand your business (what are you selling, what is your main adding value…) and your customers & prospects by doing interviews with you, we will deeply understand your core values.  Second step is to build up your team with dedicated or shared agents (depending the volume, languages, coverage hours). Third step is to set up the right tools : We can work on any tools like Zopim, live chat Inc, (for live chat), Freshdesk, Zendesk… (for Ticketing & email) or complete integrated suite.
Then we can focus to respect the SLA (Service Level Agreement) which in most case incorpore a < 1 min response time.
3 DELIVERY CENTERS
FOR YOUR DIGITAL CHANNEL MANAGEMENT OUTSOURCING

Our 3 delivery centers on European Time zone allow us to distribute
the volume of each language on the right center

BPO Delivery center Egypt

Egypt (Cairo)
Main Languages : English, French, Arab
Also Spanish, Italian & German

BPO Delivery center albania

Albania (Tirana)
Languages : Mainly Italian & English
Also Spanish & German

BPO Delivery center madagascar

Madagascar (Antananarivo)
French language

LOOKING FOR DIGITAL CHANNEL MANAGEMENT SOLUTION ?