Live chat Outsourcing

For you live chat outsourcing needs you knocked at the right door
we offer Live chat support in Multi languages in Eastern Europe
English, French, Italian, Spanish and German

OUTSOURCE  YOUR LIVE CHAT SUPPORT OPERATIONS

Live chat is the new best way to engage but you have to be present all the time : LET US fully managed your E-relation

OUR PROCESSES

Allow us to take care of a variety of different customer E-relations :

  • Leads captation without “pushy” strategy
  • Intelligent Technical chats
  • B TO B, B TO C commercial chats
  • E-commerce – Products explanations chat with enthusiasm
  • Push up sales too (50% discount today !)

We can set up operations with any chat software available in the market

YOUR ADVANTAGES

LANGUAGES AVAILABILITY

We can set up live chat outsourcing operations in :

  • English
  • French
  • German
  • Spanish
  • Italian

CULTURAL AFFINITY

2nd huge advantage is the cultural affinity with european western standards. Our chat agents are in majority students in university and have a similar life experience than your customers in the western word , so there isn’t a cultural gap.

SAME SHIFT

3rd advantage is the similar time zone allowing “day shift” works, opposite to offshore providers who work only in “night shift” with an increasing risks of low quality chats.

COST SAVINGS 

We offer a real cost saving advantage compare to other Eastern European countries and even beats many offshore locations without to get the disadvantages of time zone and cultural difference.

FOR WHOM ?

  1. Any websites (B TO B, B TO C, C TO C)
  2. E-commerce players

Who want to outsource their live chat support operations

CHAT Softwares We implement

  • Zopim
  • Olark
  • Snap engage
  • Live chat INC
  •  …

HOW LONG IT TAKES ?

From a few days to 2 weeks maximum depending the size of the team & languages & process involve.

2 DELIVERY MODELS FOR LIVE CHAT OUTSOURCING

We take care of your operations from A TO Z

dedicated-team

&

Operations management :
Full operations management by team leader(s) & project manager(s).

Size of team :
3 to 20 dedicated agents+

Average duration :
One year & more

shared chat agents

&

Operations management :
Full operations management by team leader(s) & project manager(s).

Size of team :
Multiple agents on multiple clients

Average duration :
One year

BILLING OPTIONS AND PRICING

We offer both Dedicated model for high volumes or shared model for standard volumes

BILLING OPTIONS

Per chat
Per interaction
Per lead

Per hour

PRICE RANGE

From Equivalent 6 to 7 EUR/H

depending the languages

 ASK US for a Quote.

shared chat agents
PACKAGE NAMEEUR£USD
STANDARD : 8 h per day - 5/7 days - Up to 300 chats per month390€350£430$
EXTENDED : 8 h per day - 5/7 days - Up to 600 chats per month780€700£860$

On shared model , our ratio agent to customers is 1/6  maximum
with a guaranteed respond time < 1 minute 

WHY US ?

Best nearshore locations

  • Ranked N°1 & 2 in Europe by many outsourcing studies
  • Less expensive than other east european countries
  • Strong cultural affinity with Western business values
  • Strong education system
  • Stable countries
  • Multilingual staff

Compared to inshore providers ?

Compared to Offshore providers ?

  • Proximity for visit, 2-3 hours flight from europeans capitals
  • Same time zone = real time collaboration
  • Better overall skills

Compare to our nearshore competitors

  • 15 years experience
  • Lower employee turnover
  • Lower cost with our Co-sourcing model
  • Scalability

HOW TO START ?