MULTILINGUAL CALL CENTER SERVICES

ROMANIA - SERBIA - ALBANIA

For multilingual call center services needs you knocked at the right door
We create & fully manage your dedicated team of call agents

multilingual call center services

Test our agents before hiring them
(Accent, dynamic & understanding levels)

MULTILINGUAL CALL CENTER SERVICES

OUR SERVICES based on a co-sourcing model (extended team) or a fully managed engagement model  allow our clients to set up their call operations with a dedicated team of call agents.

We can set up your team for a variety of call center operations including :

  • Multilingual Customer service
  • Multilingual Technical support (Tier 1-2 & 3)
  • TeleMarketing campaigns

For the 2 main processes :

  • Inbounds calls
  • Outbound calls

For any channel :

  • We offer Omni-channel
    • Phone, live-chat, email, video & social medias
GET A QUOTE
YOUR ADVANTAGES

LANGUAGES AVAILABILITY

We can set up call center outsourcing operations in fluent :

  • English
  • German
  • French
  • Italian
  • Spanish

COST SAVING 

Our locations offers a real advantage compare to inshore operations (up to 70 % cost savings) or other eastern European countries and even beats many offshore locations without to get the disadvantages of time zone and cultural difference.

CULTURAL AFFINITY

With european western standards in mind our call agents have a similar life experience than your customers in the western word, there isn’t a cultural gap + our agents have very good accent, try them.

SAME SHIFT

The similar time zone with Europe allows “day shift” with normal working hours, opposite to offshore providers who work with “night shift” with an increasing risks of low quality calls.

FOR WHOM ?
  1. Telecom companies
  2. Banks and insurance companies
  3. Software & tech companies
  4. Travel & services companies
  5. E-commerce players …

Looking to set up a dedicated team of call agents from 3 to 50 +

We work with any VoIP & CRM
& SECURITY protocol
  • VoIP
    • NICE, Verint, Witness system, Etalk …
  •  CRM
    • Salesforce, SAP , Oracle etc…
  • PCI DSS protocol
3 CALL CENTERS IN EASTERN EUROPE

Depending your project we set up your operations in the best location according to your specifications

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ROMANIA
Bucharest Call center 

40 seats : Price range : 9,00 to 11,00 EUR/H

Languages : Strong German and French capabilities

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ALBANIA
Tirana call center  

80 seats : Price range : 6,00 to 8,50 EUR/H

Languages : Strong English, Italian & Spanish capabilities

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SERBIA
Belgrade call center 

30 seats : Price range : 8,00 to 10,00 EUR/H

Languages : Strong English and Italian capabilities

HOW LONG IT TAKES ?

From a few days to a few weeks depending the volume, complexity, languages & locations

WE PROPOSE 2 ENGAGEMENT MODELS for call center outsourcing

Average Size of team : 3 to 50 agents

Average duration : One year & more

  • OPTION A : Co-sourcing model 
    • We build you dedicated team of agents than we source, hire, host and supervise in our facility. We take care of all the support, you control your team’s activities and manage performance output, remotely or By adding a team leader or project manager and QA manager to your co-sourced team.
  • OPTION B : Fully managed operations
    • We build your team and we take care of all the management with KPI & SLA agreements.

CALL CENTER PRICING

You can find our billing models & pricing range below, get a quote TODAY

BILLING OPTIONS
  • Co-sourcing : per hour
  • Fully managed : per hour with SLA and KPI agreements
PRICE RANGE
  • Co-sourcing/staff leasing : 
    • Non technical :
      • 6.00 to 7.00 €/h  –  5.50 to 6.50 £/h   –   6.50 to 7.50  $/h
    • Technical :
      • 6.50 to 7.50 €/h  –  6.00 to 7.00 £/h   –   7.00 to 8.00 $/h
  • Fully managed :
    • Non technical :
      • 7.00 to 8.00 €/h  –  6.50 to 7.50 £/h   –   7.50 to 8.50  $/h
    • Technical :
      • 7.50 to 8.50 €/h  –  7.00 to 8.00 £/h   –   8.00 to 9.00 $/h

Prices indication : Prices may vary depending the size of the team, languages and chosen location

WHY US ? 

For multilingual call center services find below our main advantages

HUGE COST SAVINGS
  • Multilingual call center services with us offers :
  • Cost saving up to 75 % vs IN-HOUSE & 50 % Vs Others competitors for
    • Equivalent skills
    • More Flexibility
    • More Scalability
EDUCATED AGENTS
  • Strong cultural affinity with Western business values
  • Strong education system
  • Multilingual staff
  • No accent
  • No freelances
PROXIMITY
  • 2-3 hours flight from europeans capitals
  • Same time zone = real time collaboration
  • No night shift
EXPERIENCE
  • 15 years experience
  • RISK-FREE : Pilot test period

HOW TO START ?