Business Process Outsourcing
Test our agents before hiring them
(Accent, dynamic & understanding levels)
OUR SERVICES based on a co-sourcing model (extended team) or a fully managed engagement model allow our clients to set up their call operations with a dedicated team of call agents.
We can set up your team for a variety of call center operations including :
For the 2 main processes :
For any channel :
We can set up call center outsourcing operations in fluent :
Our locations offers a real advantage compare to inshore operations (up to 70 % cost savings) or other eastern European countries and even beats many offshore locations without to get the disadvantages of time zone and cultural difference.
With european western standards in mind our call agents have a similar life experience than your customers in the western word, there isn’t a cultural gap + our agents have very good accent, try them.
The similar time zone with Europe allows “day shift” with normal working hours, opposite to offshore providers who work with “night shift” with an increasing risks of low quality calls.
Looking to set up a dedicated team of call agents from 3 to 50 +
Depending your project we set up your operations in the best location according to your specifications
40 seats : Price range : 9,00 to 11,00 EUR/H
Languages : Strong German and French capabilities
80 seats : Price range : 6,00 to 8,50 EUR/H
Languages : Strong English, Italian & Spanish capabilities
30 seats : Price range : 8,00 to 10,00 EUR/H
Languages : Strong English and Italian capabilities
From a few days to a few weeks depending the volume, complexity, languages & locations
Average Size of team : 3 to 50 agents
Average duration : One year & more
You can find our billing models & pricing range below, get a quote TODAY
Prices indication : Prices may vary depending the size of the team, languages and chosen location
For multilingual call center services find below our main advantages