We are a nearshore outsourcing company based in Eastern Europe

We offer SMART nearshoring solutions with fully managed BPO solutions and staff leasing services for ITO, BPO or KPO operations in Eastern Europe.

OUR TOP MANAGEMENT TEAM

We are a team of highly experienced outsourcing experts with more than 15 years’ experience
in the offshore & nearshore outsourcing industry in different countries around the world.

 

Stephane Guillemin

Stephaneguillemin

Chief Executive Officer

As CEO, I oversee our team to ensure they are delivering great results. I ensure that Oworkers maintains the direction we set on the first day of incorporation. I also take care of our clients, listening to their needs and helping them to achieve their goals by providing consulting & “best practice” advices.

 

15 years of experience in management of offshore & nearshore outsourcing companies.

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David Smith

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COO (Chief Operating Officer) 

As Chief Operating Officer , I supervise the day-to-day running of our client’s projects. I oversee different functions like business process management et process optimization, effective supervision in coordination with our clients to ensure smooth operations and oversee IT, assets & networks management.

 

13 years of experience in management of Business Process Outsourcing companies.

Elisabeta Persnira

woman

Global HR Manager 

As HR Manager & talents acquisition specialist, I oversee all the sourcing, hiring and firing management of our client’s staff. My goals are also to build and maintain a qualitative and quantitative profiles database and negotiate work contracts (Salaries & benefits) by knowing the average rate on the market.

 

10 years of experience as HR manager & Head hunter in Eastern Europe.

+ dozen of experienced local project managers & team leaders in each of our delivery centers taking care of day-to-day operations

OUR SUPPORT SERVICES

SOURCING MANAGEMENT

With our talent acquisition specialists, we source the best profiles according to your needs by posting job offers, researching our internal database, making face to face interviews. We finally submit to your approval a pre-selection of talented candidates to choose from.

HR MANAGEMENT

With our internal HR manager and accounting department, we take care of : 

  • Legal employment of staff
  • Hiring / firing management
  • Employees benefits management
  • Salary negotiation
  • Payroll processing

IT MANAGEMENT

  • Network & internet maintenance & security
  • Hardwares maintenance
  • Softwares update
  • Antivirus & Anti Malwares management

OUR OPERATIONS MANAGEMENT OPTIONS

SUPERVISED

With our STAFF LEASING SERVICE we supervise your employees & we manage :

-Time tracking
-Assiduity
-Schedule management

FULLY MANAGED 

With our FULLY MANAGED BPO solutions we manage your project from A to Z and we guarantee Service Level Agreement (SLA) with Key Performance Indicators (KPI) with our in-house project managers who control team’s activities & manage performance outputs.

SPECIFIC DEDICATED MANAGEMENT

Some projects needs very specific knowledge (industry know-how) and need dedicated project manager (than we find or the customer brings) hosted inside our facility who control team’s activities and manage performance outputs.

OUR ASSETS & FACILITY MANAGEMENT

Offices

  • Prime buildings  
  • Prime locations 
  • Offices with scalable solutions 
  • 24/7 access
  • Meeting room

Workstations – desks – Internet 

  • Workstations 
  • Quality desks
  • High speed internet 
  • Quality network

Tools & softwares Management

  • Email & Skype adresses 
  • Video conference tools
  • Time tracking software
  • Collaboration software

Facility Management 

  • Pantry management
  • Cleaning services
  • Security/safety management
  • Hardware, softwares & network management

LOCATIONS

WE CAN FULLY MANAGED YOUR PROJECT or BUILD YOU TEAM OF TALENTS IN ONE OF OUR DELIVERY CENTERS IN EASTERN EUROPE
depending your project specifications & languages

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OUR CLIENTS

We serve a large range of different types of customers from SME to FORTUNE 500 corporations in different industries :

Our clients are mainly 3 types :

Mid-size to Fortune 500 CORPORATIONS

Looking to outsource large BPO & KPO projects in different europeans languages like :

  • Fully managed multilingual customer & technical support operations
  • Fully managed multilingual data processing operations
  • Fully managed content moderation in Western europeans languages
  • Fully managed creative outsourcing for large volumes

IT/TECH companies & agencies

Digital, Web, MARCOM agencies and software, IT, tech companies who want a cheaper alternative to an offshore development center (ODC) or want to add quickly talented nearshore IT STAFF (support) based on a staff leasing agreement to collaborate with their in-house team .

START’UPS &  E-COMMERCE PLAYERS

Looking for fast deployment, efficient & cost savings solutions, REAL TIME collaboration for their IT, BPO or KPO operations. Most of the time in search of multi-skills & multilingual capabilities in an european nearshore location.

SOME BIG NAMES WHO TRUST US

WHY ARE WE DIFFERENT ?

GET AN EXPERIENCED PARTNER

After worked in the outsourcing industry for more than a decade in different parts of the world, we can say without doubt than we begin to know our job, we have done tons of processes to serve different industries.

GET LOWER EMPLOYEE TURNOVER

We know how to retain talents with us with an average employee turnover rate under 10 %. This is a very important KSF (Key Success Factor) for outsourcing operations.

HUGE SAVINGS

This is the first reason the companies outsource offshore or nearshore, so we offer huge cost savings up to 70 % + We know-where (country) it is cheaper to outsource your project according to his specifications.

ZERO RISK + SCALABILITY

We offer free trial for the majority of our services and we offer scalable & flexible solutions powering your growth.

CO-SOURCING vs OUTSOURCING vs YOUR OWN CENTER

Compare different delivery models on different criteria and find which one is the best according to your project

Co-sourcing , Staff leasing model

PARTNERSHIP 
Shared responsibilities

 

  • Our legal structure
  • We source & hire your staff – you select it
  • We provide assets
    (Office, desks, workstations, internet)
  • We provide support services
    (Sourcing, Hiring, Hosting, Supervision)
  • We provide best practice advices
  • You control your team’s activities
  • You manage performance output
    • Remotely or with your project manager(s) sourced or brought by you, and hosted with us

BEST WHEN 

  • Fully management of the staff is not mandatory , the “KNOW-HOW” belong to each individual of the team, the success depends of the sourcing & screening process of high qualifed individuals.
  • Small team 
  • Specific business processes
  • Strong knowledge of the processes to outsource
  • Want full control on the staff one-to-one relation
  • Have in-house project/operation managers who can manage remotely
  • Need strong interconnectivity between in-house & nearshore team
  • Want a quick set up, don’t have time
  • Looking for a very light investment
  • Looking for predictable fixed costs
  • Looking for the best cost savings solution

Very suitable for IT STAFF or individual BPO STAFF like virtual assistants, PPC specialists etc

Fully managed Outsourcing model

CLIENT/VENDOR relationship
Our 
responsibilities

 

  • Our legal structure
  • Mostly our staff selection
  • We provide assets
    (Office, desks, workstations, internet)
  • We provide support services
    (Sourcing, Hiring, Hosting, Supervision)
  • We provide Fully managed operations
  • We control your team’s activities
  • We manage performance output.
    • With OUR project managers
    • You don’t have any control over the operations, you give us full trust

BEST WHEN

  • Full management is mandatory, the “know-how” is owned by US with strong processes along with experienced dedicated project & QA managers to execute it.
  • Average team size is 8 up 
  • Standard business processes
  • Client have weak to none internal knowledge of the process to outsource
  • No need of control on the staff & operations
  • Client is able to pay more expensive rates
  • Non IN-HOUSE projects & operations management capabilities

Very suitable for standard & large BPO operations like customer service operations, data processing operations, content moderation etc

SET UP Your own facility

NO RELATIONSHIP
Your responsibilities

 

  • Your legal structure in Eastern Europe
  • You source & hire your own staff
  • You rent & buy assets
    (office, desks, workstations,internet)
  • Your own support management with your
    head hunters, HR managers, accountant
  • You fully manage your operations
  • You control your team’s activities
  • You manage performance output.
    • With your own team of managers, supervisors, projects managers and processes

BEST  WHEN

  • Very long term needs > 5 years
  • > 50 staff or no margin gain compare to our solutions (Fixed costs  to operate)
  • Specific business processes
  • VERY Strong internal knowledge of the process to do
  • Capability (HR) & experience to recruit local people
  • Have knowledge of the implementation country
  • Have time (3 to 6 months to set up a center)
  • Have an important budget
  • Have local contractors

If you’re looking to operate your own center we can offer Build-Operate-Transfer (BOT) arrangement which is a better option

Co-sourcing model

We share responsibilities

We DO :

  • Sourcing management
  • HR management (hiring, firing, pay-slip…)
  • Assets and facility management
  • Supervision (time tracking, schedule management, assiduity…)

You DO : 

  • Operations management
    • Remotely
    • With outsourced manager(s) hired for you and part of the co-sourced team
    • With expat manager(s) host in our facility

Outsourcing model

  • We manage all and we are responsible for the team performances & deliveries (quality, quantity, dead line)
  • We charge a more higher fee due to project & QA managers costs & global processes management

Your own facility

YOU manage all & You will need

  • Juridic structure
  • Assets (Offices, desk, workstation etc)
  • Facility management
  • HR management
  • Accounting management
  • IT management
  • Your own managers controlling the operations

Co-sourcing model

  • You control the quality & team performances

Outsourcing model

  • We provide SLA (Service Level Agreement) & KPI management ( Key performance indicator) on projects.

Your own facility

  • This is completely variable depending on the quality of your management

Co-sourcing model

  • Co-operated by the client & US

Outsourcing model

  • Fully managed by us
  • Co-validation on some outsourcing projects

Your own facility

  • Depends on your HR Managers

Co-sourcing model

BEST SAVINGS on IT STAFF

  • You win 30 % gain average compare to fully managed outsourcing IF you know-how to manage outsourced staff.

Outsourcing model

BEST SAVINGS on BPO PROJECTS

  • Our expertise (know-how) on standard BPO processes give you freedom, security and very good savings.

Your own facility

BEST SAVINGS 

For more than 50 staff and long term needs this is the best cost savings option, but even that is is better to begin with a BOT (Build operate transfer) agreement

 ONSHORE / WESTERN PRICES VERSUS
NEARSHORE PRICES for OUTSOURCING

IT OUTSOURCING COST COMPARISON  INSHORE versus NEARSHORE 
Example : Software development > For one confirmed developer  3 to 5 years experience
SOLUTIONS >>INTERNAL HIRINGWESTERN IT CONTRACTORSWESTERN IT SERVICES COMPANIESOther EASTERN EUROPE CONTRACTORSIT STAFF LEASING with US
AVERAGE DAILY RATE250-300 EUR/day350-450 EUR /day500-600 EUR/day160- 200 EUR/day72-90 EUR/day
AVERAGE HOURLY RATE37 EUR/H43 - 56 EUR/H62 - 75 EUR/H20-25 EUR/H09 - 11 EUR/H
SAVINGSUp to 75 %Up to 80%Up to 85 %Up to 55%
BUSINESS PROCESS OUTSOURCING (BPO) COST COMPARISON  INSHORE versus NEARSHORE 
Example : Customer service operation > For one call agent confirmed 2-3 years experience
SOLUTIONS >>INTERNAL HIRINGWESTERN CALL CENTERSOther EASTERN EUROPE CALL CENTERSSTAFF LEASING Co-sourcing with USFULLY MANAGED SOLUTIONS with US
AVERAGE HOURLY RATE15 EUR/H25-30 EUR/H12-15 EUR/H6- 7,5 EUR/H7- 8,5 EUR/H
SAVINGSUp to 60 %Up to 75%Up to 50 %depending languagesVolume & Type

DO SMART OUTSOURCING