Freelance Data Entry: What Is It and Why Do You Need One?

Data Entry: What Is It and Why Do You Need One

Freelance Data Entry: What Is It and Why Do You Need One

What is freelancing?

A situation in which an individual works for himself or herself instead of being committed to one employer is known as freelancing. The engagement is for a specific job or, on occasion, period of time. The employer does not have any long-term responsibility towards the individual except abiding by the terms of the agreement.

Freelancing is sometimes also known as contracting though there could be some nuanced differences. For the present, we will treat them as interchangeable terms.

A person who does freelancing is known as a freelancer. That should be simple to follow.

In general usage, freelancing is used to refer to individuals, though a wider usage of the term also includes agencies or businesses that do freelancing work.

That creates some confusion, because that is what all businesses do; work for themselves without being committed to a single client, with responsibilities on either side being limited to the delivery of that specific contract or agreement. Agencies that operate as a collection of freelancers in a certain defined area, such as website development, or nature photography, could be considered as freelance agencies or businesses as their only intent is to facilitate the process of getting engagements for their members, with the gains, if any, being redistributed to the members as well. Unlike a company, it does not have an existence separate from the members collectively.

What is data entry?

Though the term would be familiar to people connected with the BPO industry, for which it is one of the main lines of work, data entry is the process of transferring information, or data, that is currently on non-digital media, mainly paper, on to digital media, like a software program, so that it becomes available for usage to the digital world and its many applications.

Once data entry has been done, the information becomes readable by computers and software programs, and can hence be used as input for myriad applications. And the data becomes a part of the digital world forever after.

Bringing the two parts of the term together, data entry done by freelancers is known as freelance data entry.

Data entry services offered by freelancers are popular around the world, as many organizations prefer to either outsource or employ freelance specialists for handling their data entry requirements.

A variety of data entry services are offered by oWorkers, a leading BPO company with three global centers in three different countries across two continents.

 

What does freelance data entry do

The question should ideally be, “what does it not do?”

The repertoire is so vast that there cannot be a laundry list that encapsulates their entire set of activities. The following should only be considered as an indicative list:

  • Online and offline data entry
  • Text and image data entry
  • Transcription services
  • Forms and Invoices data entry
  • Insurance claims
  • Climate records
  • Property records
  • Ecommerce catalogs
  • Email mining
  • Applicant tracking system
  • Translation services
  • Target customer list
  • Document indexing
  • Patient and medical records
  • Mailing lists
  • Business cards
  • Birth records

So, in essence, anything and everything.

Of course, as we go farther down the digitized pathways of the modern world, efforts are made that information is digitized at the point of creation so that a subsequent step of manual data entry can be obviated. However, for information that cannot be directly digitized, like a doctor’s prescription perhaps, or legacy records that only exist in manual forms, there is no other way out at this point. Though there have been advances in automation like Optical Character Recognition (OCR) and Artificial Intelligence (AI) based technologies, a manual step of authorization or validation is still required.

oWorkers has been identified as one of the three best providers of BPO data services in the world. Data entry is an important component of the data services that we provide. Our data entry services are provided from three conveniently located geographies with a team capable of offering these services in 22 languages. We are GDPR compliant and ISO (27001:2013 & 9001:2015) certified.

 

Skills for data entry

There are many openings for freelance data entry positions. Some common requirements that one might find in most of them are:

  • Good understanding of standard application software like Microsoft Word and Excel
  • Good typing speed along with accuracy
  • Reasonable language proficiency to understand phrases and sentences that are either not clear or not correctly constructed
  • Ability to work under pressure of timelines and numbers
  • Ability to understand instructions and follow them
  • Good communication skills, both oral and written
  • Eye for detail, as well as for identifying obvious errors

If we scan these requirements, it becomes clear that most of these are basic or hygiene skills which every individual who aspires to work in the white-collar world is expected to possess. Stated differently, the job does not ask for either advanced educational qualifications or deep experience in data entry, for people to be considered for these roles.

What that means is that resources for data entry jobs are likely to be abundantly available when required and the price at which they will be available is likely to be low since it does not require advanced degrees or experience.

It might, at first glance, seem like exploitation, that people with lower capability levels are being used for jobs that offer low pay. Look deeper and you realize that that is the way a free market operates. In addition, it creates job opportunities for many people who are not in a position to qualify for most other jobs.

Such is the ability of BPO data entry jobs to create employment that governments often seek out providers to set up facilities in communities that are lower on the development index.

oWorkers are a contributing member of every community we operate in, which makes us a preferred employer for the local population. It not only provides us with a steady stream of walk-in applicants from whom we select our staff, it also enables us to hire for short periods of time and provide the benefit to clients for handling their seasonal or other peaks, instead of retaining staff round the year at peak levels. Our staff have consistently ranked us about 4.6 on a scale of 5 on Glassdoor.

 

Why freelance data entry makes sense

Data entry is a means to an end.

Feedback provided on feedback forms by patrons of a restaurant needs to be data entered into a computer system so that it can be stored and analysed to understand views and patrons and identify trends.

School admission application forms filled by parents need to be data entered so that they stay in the records of the school and the information can be used when required. For example, if they wish to celebrate the birthday of each child, they can get this information from these forms. For identifying birthdays occurring next week, each time the entire set, if manual, will need to be scanned. Once data entered, the computer will throw out a report arranged in order of birthday.

In both the examples, of the restaurant as well as the school, the purpose of their existence is their own business activity, offering a dining experience in one case and moulding and shaping young minds in the other. Data entry of information is a process that contributes to it and will perhaps create value at some point of time, but it has no impact on their core activities. Even if the comment cards are not analyzed or data entered by the restaurant has no bearing on their restaurant activities. Same for the school. At the same time, it is an activity that has a purpose and can be expected to add value. Hence, it is better if it is done.

In addition, the following could be considered as the reasons why dependence on freelancers or outsourcing providers for data entry services makes sense for most organizations:

Core activities stay on course

As one can perhaps deduce from the above arguments, freelance data entry enables the core business activities to continue unhindered. The core operators do not need to be distracted by the activities that they are not familiar with and could actually distract them from their work. The restaurant will lose a good cook and get a bad data entry operator. That cannot be a good bargain. Freelancers release the business from this constraint.

Quality of output is better

Both the restaurant and the school will hire resources good in the line of work they are in. Perhaps cooks and waiters in the restaurant and teachers in the school. They will hire people who have interest in those lines of work, have opted for them, and invested in getting education and experience in them. They would like to be engaged in careers that further their prospects in these areas. Once again, as cooks or perhaps servers in the restaurant and as teachers in the school. Doing data entry in neither an area of interest nor skill for these people. Time spent away from their core functions might be seen as wasted time, even though sometimes non-core activities also need to be performed by employees. Moreover, a task where they do not have interest can be expected to produce output of suspect quality.

Against this scenario, data entry done by resources whose primary task is to do data entry, whose work objectives are linked to how well they do the task, can be expected to produce output of a better quality.

Learning curve is lower and productivity higher

While internal resources are well trained and experienced, their training and experience is in their area of preferred work, and not of data entry. If they have to do data entry, it means they need to climb another learning curve. This one will be a double whammy. While on the one hand their productivity on the new task they are learning will be low, they will be sacrificing the high productivity at their regular task at which they are adept.

If this is compared with the productivity of trained and seasoned resources who have already climbed this particular learning curve, freelance data entry seems like a no brainer.

Resources are experience in data entry

The restaurant in our example offers a dining experience to patrons. Many other restaurants also do the same. Likewise, the school shapes and moulds impressionable young minds, which is also done by many other schools.

Different organizations in an industry or line of work tend to operate in many similar ways. They also have industry associations that leverage their commonalities. It is likely that many schools have a similar process where information collected on application forms needs to be data entered into a software application for future use.

By doing data entry for one school, a resource becomes equipped to handle similar requirements for all other schools as well. The data entry work to be done by many different schools are perhaps more closely aligned than one particular school’s data entry work with their other activities. The expertise created for one comes in handy for all others.

Cost saving

Most organizations will not have a role called ‘Data entry’ in their organization. This is because it is not part of the core deliverables of that organization. Asking the business specialists to do data entry, if required, would be a lose-lose, as we have seen in other examples earlier.

Freelance data entry is a useful service for such organizations and also delivers a cost advantage. This is because freelancers price their services according to their skill-set and the demand and supply, as is normal in a free market. Considering that data entry services have limited educational and experience requirements, they usually are at the lower end of the cost scale. This cost differential is a cost saving for the organization, without any loss on productivity.

Technology

Freelancers working in a group, or an outsourced supplier, specializing in the area of data entry, are able to make investments in the process that individual client organizations are not able to. They are able to justify their investments and realize ROI from them on the basis of larger, aggregated volumes that individual companies may not be able to. This pushes them into a virtuous cycle of improvement. Through better technology they deliver better output and quality. Volumes rise further. They have more capacity for investment. And so on. 

 

In a nutshell

Data entry is a need in the modern world that freelancers have plugged into and serve. While data entry is likely to be an ongoing requirement, the tasks may keep changing and evolving.

As a BPO that focuses on data service, oWorkers serves hundreds of clients from around the world, including unicorn platforms and many technology companies. Our leadership team comes with over twenty years of hands-on experience. Clients from Western Europe and the US say that they save almost 80% when they outsource data entry to oWorkers.

 

Difference Between Data Entry & Data Input

Difference Between Data Entry & Data Input

Difference Between Data Entry & Data Input

The English language is full of words that seem to have a meaning that is almost the same as another word, or maybe a few words. Very often using one for the other may not result in any material difference in the outcome you are trying to achieve or what you are trying to communicate.

Huge and Vast

Colossal and Immense

Acquired and Obtained

Small and Tiny

But why are we discussing this? We are not in a language class, are we?

That is right. We are not in a language class.

The same thing can happen in business too. We have a pair of words that seem to mean almost the same thing, and could be used interchangeably for the most part, but could have finer nuances which could make all the difference in certain situations.

The pair of words (or phrases, since they are a set of two words each) that we are going to discuss, and that have significant usage in the BPO business, are:

Data Entry and Data Input

 

What is Data Entry?

In the digital world that we live in, digitized data lends itself in many ways to slicing and dicing that non-digital data does not, expanding manifold the applications. For example, data about the parameters at birth of a million children born in a specified period of time, that is available on a spreadsheet can be easily analysed to identify causes and correlations with disease, malnutrition, physical condition of mothers, etc. The same information, if only available in manual records, will either take a lot of time and resource to crunch, or be limited to approximations. Besides, the data on the spreadsheet can be combined with other spreadsheets and applications to draw even wider inferences and actionables from.

As the digital era dawned only a few decades back, there is a lot of information that is still present in legacy formats that digital systems cannot process. Some of this information will gradually become irrelevant through the process of aging. Information that is still relevant, or is expected to continue to be relevant, will, at some stage, be digitized, or converted to formats that can be processed by computers. In all likelihood, this will be done through the process of data entry, by manually keying in relevant pieces of data into a form or defined format in a software application.

Recognized as one of the top 3 BPO providers in the world in data services, oWorkers has deep expertise spanning 8 years of operations across over 100 client engagements.

 

What is Data Input?

Any information that is provided to a computer or a software program is known as input. Since the information provided is also considered to be data, the process of providing information to the computer is also known as data input.

The input enables the computer to do what is designed to do and produce an output. Thus, the word or phrase that you type into the text box of your search engine is the input which it will process and produce an output for you.

The employee code that you need to type in along with an impression of your thumb is the input your employer’s attendance tracking system needs every morning to record your presence, for those who are still physically going to work.

With over 75% of our client base being technology companies, and as a trusted partner of several unicorn marketplaces, oWorkers stands tall amongst its competitors for all data related support.

 

Using the right term at the right time

With that as the basic understanding, we could now delve deeper and try to understand the differences between the two a bit better, hopefully leading to the right term being used at the right time and at the right place.

Who does it

Data entry being the process of transferring data from manual records to a digital database, is done either entirely manually, or with manual support. While a lot of progress has been made in technologies that can read unstructured data, at the end, only human beings have the intelligence and nuanced understanding to be able to make sense of data that does not follow any pattern or format. Hence, even where such tools are deployed to read and convert data, human oversight becomes necessary to ensure that the data being converted will be usable. Hence, the final step of data entry rests with human beings. When in doubt, dial a human!

Moreover, the human resources deployed for this data entry could come from any group of trained resources who are willing, able and available to do the work. It requires human intelligence, but not necessarily that of the user of the converted data, hence outsourcing is commonly used in this process. Work is generally bulked up and outsourced to a person or team that does the data entry as per requirements.

Data input being the process of providing relevant information to a software program so that it can produce output, can be done by anyone who has interest in the output. Of course, the person with interest in the output could also outsource the task to someone else for a consideration, if that is expected to yield better results. It is also possible that nobody does it; it could be an automated process.

With our model of employment, as opposed to relying on contractors and freelancers for our work, oWorkers provides a pool of trained resources for all your requirements. As a preferred employer in all our locations, we attract a constant flow of candidates enabling us to choose the most suitable. We are also able to provide support for temporary volume spikes, of upto 100 people in 48 hours, instead of hiring for peaks and keeping resources idle.

Purpose

By entering data, you make information available to computer systems in a manner and form where it can be understood and acted upon by them. The information by itself is perhaps relevant and useful in many different ways but that can only be realized if it becomes computer readable. Hence, the grand purpose of data entry is to make information, so far maintained in manual formats, available to computer systems. It could be the medical history of an individual or the performance review of employees of an organization or feedback left by patrons of a restaurant. Once digitized, its full power is unleashed.

By inputting data, on the other hand, you do not achieve a single grand purpose the attainment of which unleashes the full power of that data. Its application is much more contextual. When you draw money from an ATM machine, you specify the amount you wish to withdraw. That is the input the ATM software needs to complete the processing and hand out the cash to you. When a doctor wishes to pull out your medical history, she will provide a key to the software which could be your mobile number or a National ID, based on which the computer will identify and bring up your record. The mobile or ID number becomes the input in this case. There is no other grand purpose.

Whatever the purpose, oWorkers teams across its 3 global locations are available for providing support in over 22 of the most common global languages.

How it is done

The purpose being to make it useful for computers, it follows that in its current shape and form the information is not. Once it has been put through the data entry process, it will become usable. With advances in Optical Character Reader (OCR) and Natural Language Processing (NLP) technologies, it has been expected that data entry could be automated. To some extent, it has been, with automated readers being able to pick information off manual sheets and populate application tables and cells as required. However, these automated systems often come up against a wall and need to go back to humans for help, whether it is to read handwritten information, or information that is unformatted. Hence, manual is really the final solution for data entry work, even if some parts may be automated. Such is the relevance of manual intervention in this process of making manual data readable, that it is also often called the process of data manifestation.

Data input, on the other hand, could be done in many ways. All options are open. It really depends on the requirement and the application. It could be a manual entry into an input box of a search engine which then processes the input and produces the output. It could be an automated input from a digital database based on criteria already known to the software. Or, it could be a manual database that has been recently digitized through the process of data entry.

Our ISO certified (27001:2013 & 9001:2015) operations and protocols provide us the stability to cater to varying requirements of different processes. We are also GDPR compliant as a matter of requirement, as we operate out of the Eurozone.

Source of the data

In the process of entering data, the source is invariably a piece of paper on which is inscribed some information that is expected to be relevant in the future. Because of its expected future use, it needs to be transferred from its current storage medium onto a medium where it becomes easy to retrieve as well as process. One could extend the logic and include inscriptions on cave walls and stone tablets as sources of information needing to be made useful for posterity by transcribing on to a software application.

The destination medium is understood to be a digital storage facility, possibly in the cloud. The source media, though paper, could be of different ‘forms’ or even without a ‘form,’ ‘free range’ writing so to say, like a doctor’s prescription, or the Resume of a candidate who applied for a job with it. While a Resume does have a format, as each Resume is a work of art and no two are similar, it should be considered as part of the ‘free range’ information.

The destination is necessarily different from the source medium.  

In the process of inputting data, the source need not be different. In fact, conceptually, it does not even require moving information from one medium to another. The software asking for an input is already a part of the digital world. If it gets an input, it will process it. That input could be manual, as we have seen in a few examples like that of the ATM, or it could be drawn from another part of the digital world.

Artificial Intelligence (AI) is rapidly developing and occupying a unique space in this arena, some sort of a middle ground. While the software model ingests raw data which it does not normally understand, with the help of data annotation and labelling, this raw data has begun to be understood by machines and is expected to constitute an increasingly large volume of input in future AI-based programs.

Keeping pace with developments in the world, oWorkers is now a leading provider of data annotation and data labelling services to clients from across the world.

Validation process

Data entry being a manual process, needs to be verified or checked manually too. Validation is required so that errors can be eliminated at the stage of entry rather than having to work with flawed results as a result of errors that crept in at the entry stage.

The two common methods used for checking for errors are:

Another person checks the entered data against the source, either fully or based on a sample selection, depending on the sensitivity of the data.

Two people key in the same data into a software. Thereafter, once done, the entries are compared against each other and variance highlighted. Again, depending on sensitivity of the information and the level of variance, it could either be taken on board as is, or variances thrown out will be checked and corrected.

As data input is on a software application that is expected to be smart, there is control in terms of what will be accepted. For example, the ATM input will not accept a non-numeric input when you are trying to withdraw cash from the machine. At the same time, the software has no way of knowing whether you wished to draw $100 but entered $200 by mistake. It will ask for validation by asking a question like “are you sure?” but beyond that will be guided by your input.

oWorkers is able to offer validation and quality that its clients from Europe and North America are accustomed to, while taking 80% off their bill for the service.

Tools used

Data entry requires basic tools for accessing a software, and is normally only a keyboard and mouse. While technically the destination software, where information has to reach, could be accessed through other devices like handphones and tablets too, accessing a software through a keyboard and mouse is considered to be the fastest. Since data entry is expected to involve large volumes of data, using the quickest method would be a significant saving in terms of time and resources.

Tools used for data input could be more diverse, as the focus is not on keying in large volumes of data in the shortest possible time. Continuing with the example we have used in this article, of the ATM, it could be the ATM keypad through which it is done.

With its partnerships with leading technology providers, oWorkers gets access to cutting-edge technologies and is able to deploy them for the benefit of client processes.

 

In Conclusion

Led by a team that has over 30 years of hands-on experience in the industry, oWorkers is the partner of choice for corporations around the world for all data related requirements.

What Is a Data Entry Clerk and Why Do You Need One?

What Is a Data Entry Clerk and Why Do You Need One

What Is a Data Entry Clerk and Why Do You Need One?

“A person who works in an office, dealing with records or performing general office duties” is how Cambridge dictionary defines the word “clerk.”

As per Wikipedia, the word clerk ‘is derived from the Latin “clericus” meaning “cleric” or “clergyman.” The association derived from mediaeval courts, where writing was mainly entrusted to clergy because most laymen could not read. In this context, the word clerk meant “scholar”. Even today, the term clerk regular designates a type of cleric (one living life according to a rule). The cognate terms in some languages, e.g., Klerk in Dutch, became – at the end of the nineteenth century – restricted to a specific, fairly low rank in the administrative hierarchy.

Clerical workers are the largest occupational group in the United States. In 2004, there were 3.1 million general office clerks, 1.5 million office administrative supervisors and 4.1 million secretaries. Clerical occupations often do not require a college degree, though some college education or 1 to 2 years in vocational programs are common qualifications. Familiarity with office equipment and certain software programs is also often required. Employers may provide clerical training too.

That defines a clerk. And it seems that a lot of people are clerks. But, what is a data entry clerk?

Thus, a clerk who either performs data entry as one of the general office duties assigned, or is required to do data entry as a primary task, could be called a data entry clerk. Many organizations have also moved beyond the term ‘clerk’ and use other terms like operator, agent, staff, etc. The logic seems to be that ‘clerk’ has come to be associated with a certain position or level on the organizational ladder and they perhaps wish to avoid that. We will, however, use these terms interchangeably.

oWorkers works with a range of professionals whose primary job is to do data entry on various projects. As a specialist data services BPO operator, oWorkers has been identified as one of the top three BPO services providers in the world.

 

Who needs a data entry clerk and why

Data entry is a voluminous activity in the modern world as it races to digitize data. The objective of digitization is to make information available in formats that are compatible with computer systems and software applications. Information that is in a ‘manual’ or ‘hard-copy’ format is difficult to process as compared to information that is available in a digital format. For example, civic authorities maintain information on births in a particular area or municipality. This information has been maintained for a long time and is perhaps stored manually or in a ‘hard-copy’ format, at least the parts that pertain to the past. If one needs to extract information from this database, say, correlate congenital diseases with the month of birth, all records will need to be looked up one by one, manually. If the same information were available on a spreadsheet, it can be scanned and the relevant data extracted in a few minutes. This is why digitization of legacy data is a task that is gaining urgency. Not only does extraction of information become easier, the data can also be shared across different digital platforms at the click of a button.

While much of fresh data that is created nowadays is digitized at source, without manual intervention, we are still creating data, for good reasons, that is manual and needs digitization as a subsequent step, like a medical doctor’s prescription, perhaps, which is hand-written in most cases. This is in addition to the legacy data we discussed earlier.

This is done through the process of data entry. That is what a data entry clerk is needed for.

While there are tools that are now available for the task, their accuracy is suspect. Besides, some legacy information does not lend itself at all to processing by such tools. Like for example handwritten information. Hence, data entry by humans, either completely or partially, is the only solution. As the data is large and varied, so is the need for resources who can do this task.

So, the answer is everyone. Everyone who has a data entry requirement needs one. And almost everyone, at least all businesses, seem to have a data entry requirement.

Though outsourcing of data entry is popular, regardless of whether the job is being done by inhouse resources or by outsourced ones, the one actually doing it will still be a data entry clerk, or a data entry resource as some organization appear to have stopped using the term ‘clerk’ as it seems to denote a place in the corporate hierarchy apart from the type of work, as discussed earlier.

Having partnered with over a hundred clients in their various data entry journeys, oWorkers operates from a proven template, starting with transition. Many of our clients are IT companies, some of them unicorn marketplaces.

With GDPR compliance and ISO certifications (2700:2013 & 9001:2015) in place, oWorkers offers you a secure work environment like no other. From across three global locations, we support data entry services in over 22 global languages. Clients don’t need to go looking for more partners for additional languages once they come to us. Our centers, in three different counties, also provide business continuity capability, if required for your business.

 

What does it include

The remit of data entry is wide. It encompasses a number of jobs that could be independent occupations in themselves. This makes data entry, though considered to be a simple task from the perspective of skill and knowledge and experience requirement, a complex task as well.

At the most basic level, data entry requires an operator to look at information that is currently on a medium that cannot interface with a computer system, and transfer it manually, usually through the process of data entry, to a format which can be accessed and read and understood and processed by standard computer systems.

Data entry work could include work that could be online or it could be offline. It could refer to working with property records, insurance claims or climate data. It might require entry of data on Invoices, Application Forms or Patient medical records. It might need to handle manually typed information on Birth records or handwritten information on doctors’ prescriptions (which is also known as transcription). It might require digitization of data on Name cards or Target customer lists created from multiple sources. It might refer to Email mining or to Translation services. They could be performed from home or may need presence at a specified workplace. Some might pay on an employment basis while some could be paying on the basis of volume of work, down to micro units like keystrokes. It could be done by an organization through inhouse resources or it could be done with business process outsourcing partners.

So, almost anything is fair game for data entry.

Within the wide remit, our leadership team, that has over 20 years of hands-on experience in the business, are constantly looking for opportunities for doing it differently and better. They are supported in this endeavour by the independent Quality team that is responsible for continuous improvement in all areas, whether for the benefit of clients or oWorkers.

Our clients from Western Europe and the United States repeatedly advise savings of upto 80% after outsourcing to oWorkers. We offer transparent pricing, with the option of dollars per unit of time or dollars per unit of output being both available for the client to choose.

 

Who can do the job

As we know, data entry can be of many different varieties. As also seen earlier, a clerk’s responsibility set is wide.

In order to get some understanding of what is a data entry clerk and what all he could be called upon to do under the broad term of data entry, it would be instructive to look at the Job Description in a job posting, or even the full job posting, for such a position. We pick up a sample from the web.  

“The first step in creating your data entry operator job description involves introducing candidates to your company. You should present the company in an honest, yet favorable light. By displaying the strength of the employer’s brand, you can attract like-minded employees who are more likely to be a good cultural fit. Take the opportunity to make your organization stand out and play up unique features that will make people want to work there.

Data Entry Operator Job Responsibilities:

  • Maintains database by entering new and updated customer and account information.
  • Prepares source data for computer entry by compiling and sorting information.
  • Establishes entry priorities.
  • Processes customer and account source documents by reviewing data for deficiencies.
  • Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.
  • Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
  • Maintains data entry requirements by following data program techniques and procedures.
  • Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
  • Combines data from both systems when account information is incomplete.
  • Purges files to eliminate duplication of data.
  • Tests customer and account system changes and upgrades by inputting new data.
  • Secures information by completing database backups.
  • Maintains operations by following policies and procedures and reporting needed changes.
  • Maintains customer confidence and protects operations by keeping information confidential.
  • Contributes to team effort by accomplishing related results as needed.

Work Hours & Benefits

Putting information about working hours and benefits in this space is significant for the development of your description. The location is meant to engage the candidate in a way that makes them want to read the rest of the job posting. Present facts about working conditions or requirements, including shift work, weekend work, overtime, and break schedule. Additionally, be sure to mention any special benefits or incentives that your company offers to employees, such as a dog-friendly workplace or remote work opportunities.

Data Entry Operator Qualifications / Skills:

  • Organization skills
  • Quick typing skills
  • Attention to detail
  • Computer savvy
  • Confidentiality
  • Thoroughness
  • Education and Experience Requirements:
  • High school diploma or equivalent
  • Data entry experience or related office experience
  • Some basic computer courses may be preferred by some employers”

With that as the template, it might initially seem that we are looking for a superman for the job. And indeed, if an individual were to be asked to perform all the various roles at the same time, that might have been the case. Most roles will likely focus on one, of a few, key tasks and hence that is what an individual needs to learn to be adept at it. Of course, over a period of time, she could learn different tasks and progress to jobs that add greater value. The other aspect, of course, is that almost all the tasks are well defined tasks with established control and monitoring systems built in. 

oWorkers is a contributing member of each community it operates in. This makes us a preferred employer leading to a steady stream of walk-in applications for jobs. This not only keeps our hiring costs low, but also enables us to hire in bulk to meet short-term spikes in client requirements, which is hugely beneficial for the client’s Income Statement, as it obviates the need to keep resources at peak level throughout the year. 

We employ people, and use freelancers only as an exception. We use a variety of evaluation tools when we hire people, including IQ and EQ assessments. We have consistently received feedback scores of 4.6 on a scale of 5 from our employees on Glassdoor.

 

Last Word

Business Process Outsourcing in general and data entry in particular, are proven models of generating employment in underserved and underprivileged communities. As a result, governments support BPO players in setting up facilities in their catchment areas so that employment could get a boost.

With the long arms of telecommunications technology, which enable the business, now extending to all corners of the world, the benefits of BPO can also be brought to all parts of the world.

Your work enables us to engage a few more people from the underprivileged communities oWorkers operates in, and usher them into the digital world. This also has a cascading positive impact on his immediate family and circle.

What is a data entry clerk, hence, is important for everyone to know, as it has the potential to lift many individuals out of a life of need.

Key Skills of A Data Entry Clerk

Key Skills of A Data Entry Clerk

Key Skills of A Data Entry Clerk

Perhaps counter intuitively, the world is experiencing a growth in demand for data entry services and resources who can do it for them. Counter intuitively because in an increasingly digital world, one might expect more and more information to be created directly in a digital format, without the need to go through an additional step of conversion into digital. Which is perhaps how it is happening, except in certain cases where ab initio digitization has some constraints, like in the case of a medical prescription being handwritten by a doctor.

The demand we are experiencing might be based on the legacy information still in a manual format that the world is trying to rapidly convert to formats that can be read and understood by machines, making processing more efficient.

And that brings into focus people who can do these jobs as well as skills for data entry.

It is understood that data entry is a catch-all term that encompasses a variety of jobs and roles. With the primary aim being the same, of transferring data available in manual or hard-copy or paper media onto media and in formats that can be read, understood and processed by software applications. It could include entry of information on an insurance claim form or information on name cards dropped at the company booth at an industry event. It might be done remotely or from a defined workplace. It might need to be done on a local system or a server across the seven seas. It might be done inhouse or outsourced to a specialist company or freelancers.

The range is wide. However, the range of skills that a data entry job seeks, fortunately, is not that wide. In fact, the skills required for making a success of a role of this nature are fairly generic in nature and one could expect most people aspiring to work white-collar jobs to possess them is some modicum. There are also no requirements either of advanced educational degrees or a specific type of prior experience. These can be captured in a few paragraphs, as detailed below:

 

Communication skills for data entry 

Communication skills form the basis of all human interaction, whether, friendly or antagonistic, whether social or work-related. Without the ability to communicate, human co-operation and co-ordination that has taken man to the pole position amongst living beings, would not have been possible. When they start going to school, communication skills are among the foremost areas of focus for teachers of those young minds.

There is no reason communication skill will become less important at the workplace. Being a place where people interact with definite objectives in an effort to achieve something, the importance of communication skills can only be higher. The ability of an individual to receive instructions, either through an interaction with his manager, or through a written email or document, and being able to understand it correctly, is the first step towards doing a great job. If you are not able to understand instructions, there is not much of a chance you will have of doing the job well.

Of course, apart from the task, communication skills are required for interacting with colleagues, customers, vendors, and everyone else, both verbally and in writing. This includes both written as well as verbal communication, and covers spelling as well as grammar. Incorrect and unprofessional language has the risk of leaving a bad taste in the recipients’ mouth and should be guarded against.

With independent training centers operating at each of its facilities, oWorkers ensures that all staff who work on client contracts are at a minimum defined level in terms of communication skills. Regular refresher programs are also held to keep sharpening them.

 

Typing skills for data entry

The keyboard is the primary medium of interface between humans and computers. Computers have been taught to understand instructions provided through a keyboard, where each character and each combination of characters is unique and cannot be mistaken for anything else. Of course, the combination of characters that convey instructions to a computer can also be conveyed by means of a file transfer that includes the same combination or sequence.

However, where the combination does not already exist in a digitized format, it needs to be created, and that is where data entry comes into the picture.

Typing skills refer to both the speed at which one can type, and consequently transfer information to a computer, as well as the quality, or accuracy, with which that activity is performed. Since we seek to transfer information in a designated format, not doing it in that format must have consequences that we seek to avoid, hence the need for accuracy. If accuracy was not a requirement, typing in would not be required as the information could be dumped any which way onto the computer.

However, since that is not the case, accuracy levels need to be high. The lower the accuracy, the higher the overhead cost on checking and correction for the organization.

oWorkers uses a variety of assessment tools at the time of hiring, including typing tests. IQ and EQ tests are some of the other evaluations carried out. oWorkers also provides its employees ongoing access to tools for polishing these skills.

 

Skills for data entry include familiarity with computer applications

An understanding of the human-computer interface will facilitate any process where computers are used. The greater your understanding is about the work you do, the better the outcome is expected to be. Same is the case with data entry.

A person who has no idea about keyboards and interfaces will, firstly, need to spend some time learning about them. This will perhaps place him in a position where he can start the work. However, as this is a job which we are asking a thinking human being to do, there must be scope for errors. A person who has familiarity with computers and software applications is likely to have a more intuitive understanding and hence catch errors more easily, as compared to a person who is not so familiar.

Of course, it is a moving target. Newer applications are coming up all the time. Like a medical practitioner would make the effort to keep up with advancements in medicine so that he can provide the best advice to his patients, so should the data entry operator.

oWorkers delivers on client contracts with the help of employed staff and not freelancers. This places us in the unique position of managing growth for our staff. We constantly make an effort to upgrade skills of our employees so that they can create more value for us and for our clients.

 

Ability to understand the Big Picture

This actually has less to do with this particular task, and more with the broader principle of management, which applies here as much as it does in other places.

While data entry is often placed in the lower section of the skill pyramid, we must not forget that it is the individual who possesses skills for data entry who is doing that work for you. While there could be more educated and more experienced people in the organization, a combination of factors will result in a person or set of persons being selected for this role. Like someone said, roles are not better or worse, they are different. All roles need to pull their weight for the organization to be successful.

The greater the connect this individual has with the Big Picture of the organization and what it is trying to achieve, the greater is the likelihood of him putting in his bit, and even going the extra mile, to fulfil that vision. After all, every person wants to be a part of something bigger than himself. He might be getting a lower salary, but he can also be an equal contributor to the organization achieving its vision.

oWorkers is blessed with a leadership team with over 20 years of hands-on experience in the industry. Their frequent interactions across all levels of staff create a homogeneity and clarity in terms of organizational vision and its trajectory.

 

Internet and Research Skills

A few years back, data entry tasks were generally done on ‘local’ systems and networks. This was to make use of the computing power available in that system or network, while avoiding placing a load on the network that connected it to the external world.

In the last few years, internet capacity has increased manifold and there is redundancy, or excess capacity, everywhere. With adequate capacity being available, data entry jobs are now being done on the internet where the operator is in one location while the server where the data is going could be anywhere in the world. This creates obvious flexibility, as operators are able to work from home, or anywhere, pertinent especially in a Covid-19 environment. This also saves a possible subsequent step of consolidation in case data entry was being done in multiple locations on local servers.

Many times, an operator may need to validate information or source it from other sources on the internet. Hence, familiarity with the internet as well as internet research skills are a necessary part of skills for data entry.

With a large number of technology companies as clients, including unicorn marketplaces, oWorkers has access to the latest technology and tools. This enables our staff to stay current with technology trends, including developments on the internet.

Prioritization and multitasking

Work priorities in the modern world change fast and often. What was critical an hour back gets pushed to a lower priority because another more urgent issue has reared its head. Data entry is not immune to these changes and the operator must constantly adapt.

Very often multiple projects are in progress at the same time. Depending on the priorities allocated by the organization, operators need to complete the tasks in sequence. If the requirement changes, the individual should be able to bring the current task to a logical pause in a manner that it can be picked up from that point when possible, by whichever resource who is assigned that task (yes it can go to someone else), seamlessly.

In the same manner, your skills for data entry should enable you to pick up a half-completed task when required, and take it through to completion, when priorities do change. Hopefully the previous operator would also have left the undone task in a neatly compiled manner to facilitate uptake by someone else.

Hence, multi-tasking and prioritization are important skills. Just to clarify, prioritization not so much in terms of taking decisions on priority of tasks, but working on changing priorities with gusto.

As an equal opportunity employer, all employees get opportunities suitable for their skill level. Staff also get to work on a variety of projects, both for upgrading their skills as well as keeping them fresh.

 

Time Management skills for data entry

Date entry is an activity that can be tracked down to a keystroke level. Many jobs even pay on the basis of keystrokes done. In many jobs some amount of buffering is possible, in the name of meetings, or research or something else. But very few such possibilities exist in data entry. One just cannot hide from keystrokes. What you do is visible and transparent. If you are on a keystroke-based pay plan, no room for fudging data is available to you.

Time management becomes key in this scenario. The operator needs the ability, and sense, to be able to allocate time to various activities and ensure that his target earning expectations are being met by the allocation. Equally, the organization may have expectations of output on an hourly or daily basis which also need to be tracked and met.

On account of its close connections in local communities, oWorkers is able to hire for short-term peaks in the client’s work. This delivers huge savings to the client as they don’t need to retain staff at peak levels all through the year.

In data entry, each keystroke has relevance. Some pieces of information may only be one keystroke in length. Just like the phrase ‘time is money,’ in this case perhaps ‘keystrokes are money.’

 

Numeracy

Like communication, this is an essential human skill and a useful addition to the skillset of a data entry operator. Large parts of data is numeric; rainfall patterns, dates of birth, population, income levels, price index, one could go on and on. A person with numerate skills can make sense out of the data that is being input and identify patterns as well as issues. For a non-numerate person, a number is like any symbol, with no meaning associated with it.

Numeracy enables one to handle numbers with confidence, whether it is in a personal discussion or in a data entry process.  

Not only do we evaluate for numeracy during the hiring process, our employees have an additional skill, that of languages. oWorkers supports clients in over 22 popular languages of the world.

The Pros and Cons of Offshore Outsourcing

The Pros and Cons of Offshore Outsourcing

The Pros and Cons of Offshore Outsourcing

Outsourcing, in the context of Business Process Outsourcing, can be defined as the performance of certain processes essential to the creation of the intended product or service being done by a unit or company or business other than the owner of the final product or service. A legal firm may outsource transcription of dictated submissions and a startup might outsource its payroll processing.

Starting out as an almost contiguous establishment, meant to reduce pressure on high-cost real estate and resources, advancements in communications and software technologies have made it possible for work to be done from anywhere in the world. This has given rise to the phenomena that is offshore outsourcing which is a term used to describe the geographical proximity of the supplier, or lack of it, from the clients’ geographical position. It is normally used to indicate the vendor’s location in another, distant country.

If the vendor is located in a country that is contiguous or close, the term used is ‘nearshore.’

Some people also use ‘farshore’ to indicate the vendor’s location as being distant, but is not a popular usage. Neither is ‘sameshore’ which indicates presence in the same country. 

Enumerated here is an evaluation of some of the prominent benefits and challenges the strategy offers.

Advantages

Lower cost

Cost being a number, is transparent, clear and quantifiable and does not leave room for interpretation or doubt. This has been, and continues to be, one of the primary reasons for the existence of outsourcing as a business model.

Business has always been sensitive to opportunities of making and saving money. Offshore outsourcing has created one such opportunity. Each geography in the world has its own unique history and pattern of development bringing them to where they are today. The range is wide and the gap enormous between rich and poor. According to a World Bank report for 2019, the per capita Gross Domestic Product (GDP) in USD terms was 507 for Afghanistan while it was 55,060 for Australia, almost a hundred times greater. And these are not the most extreme figures in the table.

Just like a natural resource like water will flow from high to low ground, in a free market system, which is what much of the world today follows, work will move from a high cost to a low cost center, across the seven seas. While on the one hand the business that is transitioning work offshore will gain a competitive advantage, it will also result in raising the income levels and work opportunities in the delivery location.

oWorkers operates from some of the most highly rated locations for outsourcing in the world. Our clients report savings of upto 80% when they outsource to us. Our operational efficiencies enable us to save costs which we are able to share with our clients.

Access to a bigger expertise pool

“Clients come for the cost savings but stay for the quality” is how many BPO companies engaged in the business like to believe as the reason for their success. And they may not be wrong.

With the benefit of a high volume of similar transactions across multiple clients, offshore data entry outsourcing companies are able to develop proficiency in some of their areas of work, aided by adding a few industry experts at leadership levels to guide the business. This also enables providers to out their best foot forward as a knowledgeable organisation when they pitch for new business in that vertical.

From the clients’ perspective, the expertise built by a provider will only be beneficial in delivering them greater efficiency and quality. There could be the issue of being dependent on an external party which could be overcome by splitting across vendors it reached that point of risk.

oWorkers operates in its chosen areas of data entry, annotation and content moderation and has delivered successful results to over a hundred clients over eight years of operations. In many cases, on account of the expertise we have built, clients initiate the process directly with us, without first implementing inhouse and then transitioning.

Benefits of scale

By itself scale may not be an advantage form offshore outsourcing but it has the ability to trigger the release of several benefits. As a result of developing expertise in certain areas, providers create a brand value for themselves that results in attracting more similar business. This results in creating a large volume of similar activity or work through aggregation of the work of several clients. What this does is:

Reduces the unit cost of processing – Indirect costs, which do not increase with the volume of transactions, get shared over a larger number of transactions and resources, lowering the unit cost. This enables the vendor to earn profits as well as share some part of the savings with the client.

Enables technology investments – With aggregated volumes, investing in superior technologies often becomes possible and viable. This investment releases further efficiencies in the form of lowering manpower expenses and speeding up processing. Individual clients, with their limited volumes, may not have been able to justify the investment that the vendor is able to make. Working like aggregators, suppliers have even been able to create platform solutions for processes handled manually.

oWorkers partners with technology solution providers to leverage advancements in technology for delivering on client contracts.

Time Zone related benefits

Offshore outsourcing creates an additional variable in the form of time zone difference between the client and supplier.

Some benefits accrue when there is a large difference in the two time zones, both being ranged on roughly the opposite ends of the 24-hour scale, say client being in New York and processing organisation in Manila, roughly 12 hours ahead. What that does is create an overnight processing window. By the time business shuts down in New York it is time for Manila to start working. Work allocated by the client before the end of their business day is processed in Manila when they start their day, and possibly complete it during the day while New York is asleep. By the time they start work the next day, the allocated work would have been turned around, processed, almost like a fairy who waved a magic wand while they were asleep and completed the work.

This happens when there is a significant East-West displacement across the globe.

If the displacement is North-South and not East-West between the client and vendor, it means the two are likely to be in a similar time zone, which could facilitate handling processes that require greater coordination and interaction between the two sides. The key is choosing processes that can benefit from these displacements.

The three centers of oWorkers lie almost at the center of the world. They are located in time zones similar to Western Europe, and are far away from North America, the two main client locations. This allows us flexibility in providing overnight turnaround to US clients as well as being available during working hours for consultations and interactions for Western Europe. In any case, our 24×7 centers ensure that we are able to meet all client requirements.

Access to resources globally

In a competitive world, running a business successfully is hard enough. The need to manage many moving parts makes it all the more challenging. 

Offshoring often takes away some of the pain attached to managing these moving parts, like managing human resources that are required for the work. Getting the right quality at the right price is already difficult. The business also experiences peaks and troughs requiring adjustments in staffing numbers. If the business grows, it does not want to struggle for resources to support its growth. These are some of the human factors that offshoring can assist your business with.

oWorkers operates as a local registered company in all its locations. It is a contributing member of local communities. As a preferred employer, it receives a steady stream of applications that reduces its hiring costs as well as attrition numbers. It also gives oWorkers the flexibility to hire short-term resources to manage peaks, to the tune of almost a 100 resources in 48 hours.

Challenges

Disenchantment of processors

The objective of offshore outsourcing often being to create processing efficiency results in the breaking down of processes to small, repetitive tasks. Over time, this has the potential to create boredom and burnout amongst processors that can allow carelessness to creep in, leading to errors. Not only can this impact the processors, but even other roles that are supposed to monitor errors.

The employing organisation needs to ensure it has systems in place to capture processing errors before they become noticeable by the client.

oWorkers monitors the performance of each individual and provides opportunities for job rotation designed to keep employees fresh and engaged. In addition, fair and transparent employment practices, mandated by our presence in the Eurozone, also create confidence and engagement.

Intellectual Property risk

There are many reasons for some parts of the world being cheaper than others, one of then being a relative lack of governance and enforcement of laws. Such an environment can create a threat for the intellectual property owned by the client that is shared with the vendor engaged for offshore outsourcing, necessary for handling the outsourced processes. It is not unheard of to find that the IP has been violated or there are versions of processes and products available soon after.

In addition to GDPR compliance, oWorkers operates from super secure facilities & protocols for the security of client data and is also ISO (27001:2013 & 9001:2015) certified. Each staff member signs a non-disclosure agreement (NDA) before they are permitted to process client data.

Labor malpractices

While one can debate if there is greater respect for people in what are considered to be ‘developed’ societies or in ones considered to be lower on the same scale, in offshore outsourcing, the issue of labor malpractices has to be viewed through the prism of the client’s regulatory environment as that is what they are answerable to. If the client is from a society where labor malpractices are reasonably clearly articulated as well as enforced

If the supplier operates in an environment where there is greater acceptance of practices such as child labor on account of the prevalent poverty, while the client environment clearly prohibits the same, it could create issues for the client in their markets as well as with regulators, if their use of a vendor indulging in such malpractices becomes established.

Having adopted the model of working with employed resources as opposed to freelancers, oWorkers is committed to the career progression of its staff and offers a fair and transparent work environment drawn from best practices around the world. Our staff are also free to choose to work from home as long as the shadow of the Covid-19 pandemic looms.

Cultural differences

It is sometimes said that though the main language might be the same, the dialect and version change every hundred kilometres or so. Two villages in Germany a hundred kilometres apart will be speaking German but have their own unique variant. As will be the case with the Hindi spoken in two villages in Central India a hundred kilometres apart. Culture and customs also change from one place to another.

Offshore outsourcing, where the distance between the two parties could be thousands of kilometers, such differences are likely to get magnified and could result in some amount of misunderstanding and errors creeping in. Sensitivities pertaining to cultural differences could get further magnified if the process involves customer interaction, like Contact Center support and could even result in customer dissatisfaction.

oWorkers, with a center in Europe, which is within three hours of flying time away from any major city in Europe, is culturally aligned to support customer business for Western European clients. In addition, our chosen areas of specialization that focus on data related work, mostly involved interaction with client staffers and not customers.

Hidden costs

While the business case looks promising, there are hidden costs in offshore outsourcing that could tilt the balance. Grid-supplied power supply may be erratic requiring investment in private generating capacity. Travel costs could increase as there will be a likelihood of outsourcer staff needing to travel to the delivery destination to ensure processes are followed and issues resolved. Local events like political unrest and demonstrations could jeopardize business continuity resulting in down time.

oWorkers provides transparent pricing to clients including a choice between rate per unit of output and rate per unit of capacity. Once a price is agreed, all additional costs are borne by oWorkers. We make arrangements to augment resources like power supply in centers where grid supply could be erratic. All costs are factored in when we quote a price so that there are no surprises for clients.

In Conclusion

While there are clear benefits offshore outsourcing delivers to a business, it comes with its own set of limitations which need to be managed. Successfully managing the downsides while taking advantage of the benefits results in creating value for the business.

There are political sensitivities associated with it as well, as it seems to reduce local employment while generating employment in faraway lands, even though many such views have been debunked in the past. In a free market, the flexibility of businesses to operate in a manner they deem suitable, while abiding by rules and regulations of the geographies they operate in, is seen as a fundamental right.

Is Data Entry Easy? What You Need to Know Before You Try It

Is Data Entry Easy? What You Need to Know Before You Try It

Is Data Entry Easy? What You Need to Know Before You Try It

Data entry remains the bedrock on which the edifice of virtualization of the world is being built.

With the advent of software technologies, humans have been building smarter and smarter programs with a view to making the world a better and better place. While this is not the place for a discussion on the ‘better place’ contention, we have all been witness to the flood of software technologies that have continued to swarm us. And since there is greater and greater adoption of these technologies, one must assume that humans see benefit in them.

While technologies and software programs are being built by smart people, they also need data to work on. If a technology does not address a real world need or issue, it may not be of much use to anyone. Hence, it needs to use real world data and address a real-world issue.

The data that the real world is generating, unfortunately, sits outside these software programs. Hence, if these technologies are to deliver their promised benefit, they need to find a way of using the data that is being generated in the real world.

This is where data entry comes in. It takes data from the real world and makes it available to the digital world in the format that they need it. It acts as a bridge between the two. It is generally a manual activity.

Once data is entered into a software or a computer application, it becomes easy to process, easy to retrieve, easy to transfer and, in general, easy to do anything with.

However, merely being entered into a computer application may not always be enough. Data entry may still be required if information is going from one software application to another. For example, if Company A supplies material to Company B, it generates an invoice from its Accounting application and sends it as a hard-copy or email attachment to its client, Company B. As Company B uses a different software for making invoice payments, which does not understand the information coming in from the invoicing system of Company A, there is a need for doing data entry in the software of Company B. Once entered, this information can be used by Company B in many different ways. But a one-time data entry is required.

All industries are touched by data entry one way or another.

The above notwithstanding, “Is Data Entry Easy” is not an easy question to answer.

In the ensuing paragraphs, we will make an effort to examine the arguments in favor and against the question.

 

Is data entry easy? Yes it is.

Repeated tasks lead to efficiency enhancement

In most cases, data entry is a repetitive task, done again and again, for a large volume of data or transactions. A human being gains proficiency by doing the same thing over and over again. Lionel Messi perfects his free kicks by practicing them hundreds of times a day. Roger Federer is able to execute his serve so nonchalantly in a match because he practices hundreds of them each time he practices.

Similarly, by doing it over and over again, the people doing data entry gain proficiency, resulting in efficiency gains for the business they are working for. The operators also gain insights into the process to be in a position to suggest methods for automation that can give an additional fillip to the efficiency.

Repeatedly identified as one of the top three data entry service providers in the world, oWorkers has delivered on hundreds of client engagements in data entry over the eight years of their existence. Our transparent pricing model results in efficiency gains through repeated performance of a task being shared with clients.

Anyone can do it

If ever there was a democratic white-collar job in the world, it is that of data entry. Everyone who does data entry is equal. It does not require fancy educational qualifications as an entry ticket. It does not require prior experience to be good at it. All it needs is a willingness to learn and work hard based on a defined process and a desire to deliver work of good quality.

It has the potential to create employment and bring disadvantaged communities into the digital world. Not because it is a political initiative to create employment, but because it is a process that can be done with willingness and initiative on part of the operator. It is a process that will not run out of resources. With modern technology, it can be done from any corner of the world. If an operator in Mexico cannot do it, go to Egypt. If vendors in Egypt are unwilling to take it on, go to India. An endless resource supply is available.

With its three centers located within three hours of all major capitals in Europe, oWorkers has access to a wide talent pool for its data entry work. With our deep involvement in local communities, we are a preferred employer in all locations we have a presence in, which gives us access to a continuous supply of candidates interested in working for us. This enables us to provide seasonal ramps based on client needs while keeping employment costs in check.

Limited task, but a part of a bigger picture

Voluminous processes are often broken down into smaller, specific tasks, with defined deliverables and goals for each step. One of the things it does is to affix responsibility for each part of the equation. If not done this way, in case of issues faced with the process or its output, it becomes difficult to affix, or even identify responsibility for the error, resulting in no learnings from the incident that could lead to an improvement in the process for subsequent runs.

It also means that in case of an issue with one part of the process, the entire chain does not need to come to a grinding halt. Since the data entry process is a part of a larger process, it might be easier to source help, in case of need, from an adjoining process that either receives an input from it or delivers an output to it.

oWorkers has been providing data entry services in a number of delivery arrangements, and make it a point to develop a working relation with relevant people on the client side. We find that at times we need to lean on a client for support while on other occasions they may need to ask us for the same. Our endeavour is to keep the big picture in mind and be a contributor to the client’s success.

Potential to release efficiencies

The breakdown and possible outsourcing of data entry tasks releases a variety of benefits, like allowing focus on core activities of the organization, like cost reduction, and others. Though they may not directly contribute to making the data entry task any easier, because they are able to release benefits and efficiencies to the organisation, and make the functioning of the organization easier, the answer to the “Is data entry easy” question should be a resounding yes.

With oWorkers, clients get a partner well versed in the science of data entry, having executed hundreds of projects for global clients. Data entry for Ecommerce products, Invoices, Customer orders, Civil Records, Books. Legal notices, Forms for Healthcare, Banking, Insurance and many other industries constitutes our body of work and experience. 

 

Is data entry easy? No it is not.

The output is only as good as the input

In order to gain operational efficiencies, many businesses break up business processes into smaller chunks with the following objectives:

  • Making accountability clear for different parts
  • Employing resources of suitable quality for each job rather than rely on the Highest Common Factor (HCF) principle to have the most qualified person for any of the tasks doing all of them
  • Outsource specified, identified segments

Perspective is often important for human beings to perform a task. They need to know and identify with the big picture to be able to contribute to it. Breaking it down into small tasks and taking the big picture visibility out from the operator’s line of sight can often result in errors creeping into the output as the operator will perform her job based on her limited understanding. With the GIGO principle in operation, if the quality of input is poor the resultant process will also be poor.

With a dedicated training team and over 8 years of transitioning hundreds of client projects, oWorkers has built the expertise required to migrate work while embedding itself as an integral part of the outsourcing organization so that our operators keep the big picture in mind while conducting their day-to-day tasks. Our Internal Quality team serves as an additional checkpoint in ensuring quality is delivered to required standards.

A bewildering array of data entry jobs. No two are the same.

Though it may be true that data entry is a process that is relatively simple to execute, the bewildering array of data entry requirements often make it a complex process. No two data entry jobs are alike. While an operator may have gained efficiency while repeatedly doing a particular data entry job, as soon as that job is complete and he needs to move to a new data entry job, he slides back to the starting point and begins his climb to the top of the efficiency hill all over again.

Data entry requirements for two seemingly similar processes may be entirely different. In this situation, for many people, the answer to the “Is data entry easy” question could well be a No.

Our management team, with hands-on industry experience of over 20 years, are on the forefront in every client project. Before a project is transitioned to a Business As usual (BAU) mode, they ensure that expectations are aligned, the work has been converted to a process that can be followed, people have been provided the requisite training, and everything else required. This handling converts potentially difficult jobs into easy ones for our teams of operators.

Operator turnover is high

Human beings are thinking animals. They like to think and exercise some control over what they are doing in order to show themselves to be in good light. While to some extent it is possible to do this in a data entry task as well; an operator can do a good job to stand out from the crowd, by and large the process remains repetitive. Not just repetitive but mind-numbingly repetitive.

For a thinking human being this can lead to frustration in not being able to influence the outcome with your smarts and thought-process, which often leads to burnout. And perhaps, before burnout, errors start creeping into their work as their attention starts to waver. This leads to either the operator leaving of her own accord or the business removing her from that work and either moving on to another project with the company or moving on to another company altogether. Either ways, it ends up with the promise of efficiency enhancement with more practice not being realized and a new person needs to be inducted who would start her own journey from the bottom to the top of the hill.

Human resources are a key differentiator for oWorkers. We work with employed staff and not freelancers, and take upon ourselves the responsibility of monitoring each employee’s performance and providing opportunities for growth. This has enabled us to keep staff engaged and motivated to perform, while keeping our attrition at industry-leading numbers. Our engagement with local communities also gives us access to a continuous pool of talent from which replacements can be found, if required.

 

In Conclusion

The answer to the “Is data entry easy” question will vary from person to person and organization to organization. It is as easy or as difficult as you make it to be.

oWorkers is GDPR compliant, operating as it does from the Eurozone. It is also ISO (27001:2013 & 9001:2015) certified and operates with facilities & protocols that are secure. We also ask that each member of our staff sign a non-disclosure agreement (NDA) before access to client data is provided.

Our services in over 22 languages are used by global clients for several services, including data entry.

With a pricing model that is transparent, oWorkers provides a choice between rate per unit of output and rate per unit of capacity and is able to share the benefits of scale with its clients. It also leverages developments in technology through its partnerships with a number of technology providers.

We are able to ramp up by almost a hundred people in 48 hours to meet short-term client requirements.

For oWorkers, the answer to the “Is data entry easy” question is a resounding YES.