Why BPaaS in a good idea for banking and financial services

Why BPaaS in a good idea for banking and financial services

Why BPaaS in a good idea for banking and financial services

SaaS – Software as a service

IaaS – Infrastructure as a service

BPO – Business process outsourcing

Much has been written and heard about SaaS, IaaS and BPO, which have been used in industry for many years, nay decades.

It is now time for BPaaS, or Business Process as a Service.

oWorkers has attained a leadership position in the industry in its areas of work, primarily around data based BPO services. In a short span of eight years, it is recognized as one of the top three providers globally.

 

What is BPaaS?

The term BPaaS is used to refer to a delivery model that takes responsibility for the entire process, end to end. When deployed, it has been known to positively impact on costs by lowering them, and enabling other moving parts in the ecosystem to operate together in a smooth manner.

How does that happen?

BPaaS combines human processing capabilities with automation tools such as Artificial Intelligence (AI), Machine Learning (ML), data analytics and process intelligence. The experience of organizations that have implemented BPaaS is that it enables them to become scalable and agile in their operations, which make for an organization that is adaptable. And indeed, there are quite a few of them, in various industries, that have leveraged BPaaS and found them to be of benefit in several ways.

This piece covers the relevance of BPaaS to the banking industry.

Clients from around the world trust the delivery model of oWorkers. It counts many technology companies, including unicorn marketplaces, among its clients. While it delivers world-class service to its clients, the agile and involved clients also keep oWorkers on its toes and ensure it deploys the best technology and processes for its work.

 

BPaaS outsourcing for banks and financial institutions

The final objectives for a business to undertake any initiative are similar. It is to either increase revenue opportunities, improve competitiveness versus others in the industry, reduce cost, enhance efficiency, or a combination of all.

BPaaS also serves a combination of these objectives, except perhaps that of increasing revenues. It is designed more to impact the back-office processing and production side of the business and helps in reducing cost and enhancing efficiency and imparts the agility to financial institutions to integrate with service providers and partners and benefit from technology advancements and evolved service offerings. These initiatives also indirectly impact the revenue side of the business by making the company leaner and more efficient, and better able to compete in the marketplace. Running hard to even stay in the same place is the demand of the competitive marketplace. BPaaS provides that enabling layer to banks and financial institutions that enable them work their way towards delivery excellence through a rethink of their existing processes and introduce change through restructuring and integrations, as may be required.

Banking is a global industry and critical to the functioning of commerce and industry. oWorkers provides services in over twenty languages. This enables its clients to work with one partner, instead of spreading themselves thin over many contracts.

 

Benefits of BPaaS to banks

There are several advantages that banks can get when they outsource with BPaaS:

Provides a comprehensive solution

BPaaS is a single solution that encompasses processes from one end to the other. By looking at processing machinery holistically, it is instrumental in helping banks reduce the complexities and internal contradictions within its processes. While BPaaS in turn may interface with multiple parties for different requirements, for the bank it becomes a single point of contact and reduces engagement complexity for them.

As a result of its relationship with technology companies, either because of working with them as a partner, or due to efforts made over the years, oWorkers is able to leverage the latest technologies and deploy them in client projects, a unique proposition.

Facilitates the management of risk

While the proliferation of digital services has expanded the reach of financial services and made them accessible, it has also created the threat of cybercrimes. The threat is perhaps higher for banks and financial institutions because they deal with money, which is what criminals want to steal. Leakage of information and reputational damage are the measurable costs of such events for the bank.

On the one hand, cloud BPaaS solutions provide redundancy to banks, without them having to set up alternate infrastructure for it, on the other it gives them access to specialists in the task of guarding against security threats. While there were doubts about the security offered by the cloud in its early days, their solutions have evolved rapidly and are now as reliable as, if not more than, legacy location-based solutions.

oWorkers offers super secure facilities & protocols for the security of client data, further bolstered with ISO certifications (27001:2013 & 9001:2015). In addition, it is also GDPR compliant.

Ensures continuity and reliability

Legacy systems have relied upon human involvement for exception processing. At a company level, the cost can be prohibitive and also create bottlenecks. Though human dependence cannot be eliminated, when aggregated over multiple services, the cost reduces. Though BPaaS can automate more than might be possible in legacy systems, with its ability to interface and interact with external systems, human intervention and decision-making is unavoidable. However, it helps in costs and errors in the processing.

As a preferred employer, oWorkers is blessed with a steady stream of walk-in candidates seeking to fill its vacant job positions. This gives them access to the best talent without having to spend money on advertising to attract talent, which shows up in their fine pricing. It also enables them to hire workers at short notice, a rarity in BPO organizations.

Results in efficiency improvement

Efficiency improvement is a continuous goal for all processing engines in organizations. BPaaS aids that effort. This helps the company meet processing and volume demands in a more efficient manner. Multiple processing engines linked through BPaaS, are able to enhance straight-through processing in a real-time environment, impacting positively on efficiency, and without a related down side on accuracy.

Having chosen to work with employed staff, and not freelancers and contractors, as some of their competitors do, oWorkers is witnessing a steady return in the form of accuracy and efficiency improvement, as employees gather experience and skills.

Enhanced scalability

Scalability is one of the hallmarks of cloud-based processing platforms. BPaaS leverages this capability of the cloud and makes it available to banks. Banks and financial institutions build systems for handling peak volumes. This means that their capacity remains under-utilized for the remaining period. With the help of cloud BPaaS, they can get the benefit of scalability in processing volumes without creating a standalone system that stays idle for a large part of the remaining period.

With the flexibility of running operations continuously, on a 24×7 schedule, oWorkers retains the flexibility to scale up when required by clients. Its ability to hire resources within 48 hours also gives it an edge.

 

Conclusion

Easy work is a contradiction in terms. All work that has value is important, needs to be handled with care and done correctly. Banking and financial services is a particularly sensitive area that deals with money, and needs processes and systems that are robust and scalable so that the demands on the business can be met satisfactorily. It is also a highly regulated area in most countries and needs to not only have safeguards against misuse but should also be able to produce output and reports that satisfy regulatory requirements.

BPaaS provides a competitive edge to users and enables the organization to take advantage of the rapid developments taking place in the digital, platform-based world.

A leadership team with over two decades of hands-on experience in the industry continues to guide the delivery team in creating value. Clients, especially from the US and Western Europe, vouch for the savings they experience after outsourcing to oWorkers, sometimes to the extent of 80%.

Why a VCFO service makes sense for your business

Why a VCFO service makes sense for your business

Why a VCFO service makes sense for your business

The Chief Financial Officer, or CFO, is one of the staples of the C-suite in many companies, especially the large ones. Finance is the glue that binds all the disparate parts of a company together. Success and failure of the business is finally in financial terms. Finance is the resource that enables a company to procure raw material and services for its activities. It is also the form in which compensation for its products and services is received. It stands to reason, therefore, that the CFO is a part of the leadership team of the company, deciding on its strategies and direction.

 

The role of a CFO

The CFO helps the company steer its path with the judicious management of its financial resources. The CFO ensures that finances are available for the key initiatives of the company, in time, while the money that others owe to the company is being realized in full and in a timely manner. He/she ensures that regulatory financial requirements, such as filing of tax returns, is done correctly and, in time.

The CFO has an important role to play. The person playing the role is usually an experienced professional with a suitable educational background, who expects and receives a compensation package that could be called handsome.

The leadership team of oWorkers, with a combined experience of several decades in the industry, are well equipped to play multiple roles, as may be desired by the business situation.

 

Virtual CFO

While the traditional role of a CFO is that of a full-time employee of a corporation, increasingly, the concept of a virtual CFO is gaining prominence among organizations who need one.

A virtual CFO does all that is expected of a CFO. The experience and educational background of the two are also likely to be similar.

So, what is the difference?

The difference is that while a CFO is an employee of an organization, the virtual CFO is not. It is somewhat like a contractual assignment either based on the amount of time the individual devotes to the organization or based on specific, identified deliverables.

Additionally, since the virtual CFO is not at the beck and call of the organization at all times, that organization needs to bear only a proportionate amount of his/her compensation; to the extent agreed based on the deliverables.

All delivery locations of oWorkers are equipped to operate on a 24×7 schedule. This facility is available to any service operating from their facilities. In a global world where clients have operations across several time zones, 24×7 CFO support may also be required.

 

Why is VCFO becoming popular?

The VCFO model has been gaining traction with companies. What are the reasons?

Greater flexibility

This is perhaps the major reason for the VCFO to have caught the fancy of many companies. While large corporations may have the scale, as well as variety of operations, to engage a CFO fully, smaller companies may not. A VCFO engagement can be negotiated between the company and the individual in a manner that works for both parties. Moreover, the engagement can be renegotiated as the business situation evolves, either with the same individual or with others. This allows the hiring company to manage their affairs in an optimum manner.

Evidence of the flexibility of oWorkers is their ability to offer additional staff at short notice. Thanks to their reach, they are in a position to hire an additional hundred resources for a contract within 48 hours.

No compromise on services offered

A VCFO service, either offered by an individual, or an accounting firm, is usually a comprehensive service. In other words, it is not as if a VCFO service can only do a certain set of activities while a full-time CFO can do more. In both formats, you can expect budgetary management, cash flow management, data analytics, and strategic decision-making to be handled in a professional manner. Of course, the VCFO might be limited based on the terms defined in the engagement. Apart from that there should be no difference.

If anything, on account of wider exposure, VCFOs, with their wider exposure, may be better equipped to handle the challenges that invariably crop up from time to time in the path of a company.

Though the cost might be higher initially, the oWorkers’ strategy of working with employees, and not freelancers, pays off in the long run. They have greater control over the time of employees, while ensuring that deserving ones get recognition and growth.

Lower cost

Many small and medium size companies may not have the balance sheet strength to afford a traditional full-time. When they negotiate with and engage a virtual CFO, the budgetary requirement for a part-time engagement usually reduces in proportion to the time and effort, or the agreed areas of responsibility. This becomes a superior proposition for the company who gets the benefit of a full-fledged CFO and all associated business benefits for a part of the time for a part of the cost.

The sharp pricing offered by oWorkers is well known and understood to be a function of their operational efficiencies. Many clients swear by the savings and often note values that go up to 80% of pre-outsourcing cost.

Many heads are better than one

A virtual CFO is becoming a popular service provided by many established accounting firms, as they seek to cater to the needs their clients have, beyond the traditional regulatory ones.

In such a situation, the accounting firm usually provides the service with the help of a group of professionals, each being assigned to different clients based on requirement and arrangement. This creates a back-up pool for a client when the primary resource is not available. This talent pool is also useful during times when your company faces a complex financial situation. In such situations, the multiple heads can be put together to work out a suitable strategy, a task that would need to be handled by the CFO on his/her own.

With an avowed policy of employing multi-cultural and multi-national talent, oWorkers has got multi-lingual capability as an outcome. It is able to support clients in over 20 global languages.

Wide experience

When a CFO works within a company, he/she develops within the context of that company, based on encountering and addressing situations that arise. Of course, they also usually access resources such as industry and professional associations to enhance their knowledge and stay current.

In comparison, a virtual CFO, on account of operating in parallel with multiple clients, encounters a richer vein of situations and environments as a result of which the development in terms of knowledge and experience is multi-dimensional. At the same time, since no two companies are the same, even if the person engaged by your company had experience of working for a competitor, it would probably be in an environment different from that in your company and, hence, richer. Of course, he/she could come from a different industry and situation altogether.

oWorkers draws a steady supply of resources from the talent pool in the catchment area of its delivery centers, thanks to its position as a preferred employer. The rich, diverse talent pool is assessed and deployed to client projects based on suitability.

Network leverage

Individuals and firms offering a VCFO service can be expected to have built up a reservoir of connections through interactions over many years and many engagements. That network travels with the VCFO. When they take up a new assignment, this network is available and can be leveraged for the benefit of the company they are working with. The VCFO may also have an interest in leveraging their network as doing so not only makes them more effective but also raises their stock within the network. For a company, such a network could be beneficial in situations like fundraising and service or territorial expansion.

oWorkers has developed a network of friendly technology companies. It is able to leverage the latest in technology for delivering on client projects.

Technological awareness

On account of different assignments with different companies, the exposure virtual CFOs might have to developments in the field of technology that impacts their area of work is likely to be wider. They are in a position to recommend the most suitable technologies that would be useful to an organization they are currently engaged with. A full-time CFO, on the other hand, might need to reach out to many different people to collect similar information.

A technologically aware company, oWorkers offers super secure facilities & protocols for the security of client data, along with ISO certifications (27001:2013 & 9001:2015). It is also GDPR compliant.

 

Disadvantages of the VCFO model

The VCFO model clearly has many benefits of value to companies. Are there any down sides?

The concerns about the model seem to be primarily around the security of information since the VCFO might be working with other companies as well. Besides, if the VCFO model involves the rotation of incumbents by the accounting firm, this risk could increase.

Also, an issue for some organization is the apparent lack of control over the person’s time and schedule. What if we need the CFO’s involvement on an issue that comes up suddenly?

As a pure player in the space of data based BPO services, oWorkers stands apart from the rest. In a short span of eight years, it has notched up several firsts, one of which is its recognition as one of the top three providers in the world.

 

How are organizations choosing

The VCFO model, on account of its flexibility and lower cost implications, has become popular with companies that do not yet have the scale to do justice to a full-time CFO, either in terms of cost or in terms of keeping the person gainfully employed. It gives them access to the best resources and helps them keep costs in control.

Larger companies, with scale and depth in businesses, tend to employ full-time CFOs. In addition, they could also have access to accounting firms for specialized services and for opinions on specific activities, as a support for the CFO.

Agility is becoming one of the defining features of the business world. Finance and Accounting is no different. Going digital is the method many companies have adopted as a way of keeping pace with the rapidly evolving environment. Knowledge, speed of execution, experience in handling situations, are some of the benefits that CFOs are delivering, while ensuring excellence in delivery is not compromised.

oWorkers serves technology companies, including unicorn marketplaces, around the world. If you are looking for a BPO partner, oWorkers should be included in your list of potential partners.

What do Future BPO Trends Look Like

What do Future BPO Trends Look Like

What do Future BPO Trends Look Like

We have witnessed the havoc created around the world as the Covid-19 pandemic unfolded beginning in the first quarter of 2020. A sense of doom and gloom pervaded as country after country adopted lockdown measures in order to curtail the march of the pandemic, sounding the death knell for many businesses and making many others realize how thin a line there is between success and failure. The widespread impact included staffing shortages as well as inflation.

There were, of course, industries that gained as a result as activities in certain sectors picked up. Pharmaceuticals and manufacturers of chemical compounds such as sanitizers are the obvious ones, as the demand for their products ballooned.

With a leadership team that has several decades of hands-on industry experience, oWorkers has evolved rapidly to adapt to changing situations and was successful in continuing support for most of its global client base.

 

How did the BPO industry respond?

The one industry that stood out in the gloomy scenario, without any uplift from an increase in demand for certain products or services, is the business process outsourcing (BPO) industry, as exemplified by the oWorkers reference above. It responded to the situation with maturity and alacrity and created alternate processes and systems through which it could continue to operate and support its clients.

Many clients, who had already implemented outsourcing as a strategic solution, relied on their partners for ensuring that their customers could continue to reach them and receive responses.

oWorkers has been a leader in the industry in creating a ‘work from home’ practice, along with upgraded communications and software technology enabling many of their staff to operate seamlessly from home. This, today, has transformed into the ‘virtual’ work that most companies are accepting and adopting.

Some of this was made possible on account of the deep relationships it has nurtured with technology companies, giving it access to the latest developments and solutions.

 

Business outlook for the industry

That most analysts and pundits forecast continued growth for the industry augurs well for all players, though numbers could vary. After all, a rising tide lifts all boats.

While a Gartner study published in August 2019 might have forecast the BPO industry to grow at a CAGR of 3.5% till 2023 over its then size of $154 billion, a Global Industry Analysts Inc. report published in August 2021 might project the industry to grow to a size of $215.9 billion in 2026 from $161.9 billion in 2020, translating to a CAGR of 5.2%.

A Grand View Research Inc. report published April 2021 projected the industry to reach USD 435.89 billion by 2028, at a CAGR of 8.5% during the forecast period.

Fact.MR published a study in March 2020 that forecast the global business process outsourcing to grow at an impressive 7.5% CAGR during the forecast period.

According to a report published by Statista, from a projected size of USD 330 billion in 2022, the industry is expected to grow to USD 450 billion by 2027, at a CAGR of 6.7%.

The difference in the numbers between the different analysts is attributed to the somewhat varying definitions of what the industry comprises.

Regardless of the projected number, oWorkers continues to provide value to clients through sharp pricing. Many of its clients, especially from Western Europe and the US, testify to savings that touch 80% when compared to their costs before outsourcing. They are also enamored by the oWorkers policy of offering a pricing choice between input-based and output-based models, with the client making the final choice.

What can the industry look forward to?

Growth sounds great, but where is it going to come from? What are the trends that leaders foretell for the future of the industry?

Virtual assistants will become commonplace

The pandemic has released industry from the shackles of a workplace-based workforce. Though attempts had been made earlier, most experimenters kept reverting back to the tried and tested workplace model. With workplaces out of reach, companies were forced to adopt the ‘work from home’ model, or perish. This has now evolved to a more established ‘virtual’ work model.

As the world becomes more competitive, companies are moving away from having to manage people to a model where they can focus mostly on generating revenues, profits, and the nuts and bolts of the business. And, if they hire people, they expect that most of them should be connected with the business.

BPOs can look forward to a future where administrative tasks are increasingly outsourced by clients, including that of the virtual assistant, who was seen to work closely with senior leaders to get things moving for them. Expect this trend, of virtual assistants, and related administrative tasks being outsourced, to gather steam. Though considered routine, they are important for all companies as the base on which business is built.

As an employer of choice, a standing that has come after many years of hard work, oWorkers has the ability to attract talent without much effort or cost. Candidates lining up at their workplace for roles is a regular occurrence, giving oWorkers the flexibility to staff client projects with the best resources, including virtual assistants.

BPOs will choose Artificial Intelligence (AI) and Cloud

Digitization has been happening for a long time, with different companies following their own trajectory. Additionally, while cloud services have been in existence for some time, many companies have continued to rely on in-premise technology installation for their operations.

Once again, the pandemic influenced many thought processes.

For one, it has helped in speeding up the process of digitization. It became evident during the pandemic that companies at a more advanced stage of digitization were better able to handle the challenges foisted upon them, than the ones who were at an early stage of doing so.

Secondly, cloud technologies, with access anytime, anywhere, are replacing the more traditional in-premise solutions that had more limited options for access. With the growth of technology, the security concerns companies had regarding their data have mostly been addressed, making them more open to the adoption.

Throw AI into the mix, and you have a winning solution. Not only are BPO providers adopting AI solutions for client projects, but they are also winning mandates from clients interested in implementing AI models. They are doing the development of these models with the help of Machine Learning (ML) and processes like data annotation.

BPOs can expect digitization, AI, and the cloud to occupy a more prominent position in their delivery model.

With its ISO (27001:2013 & 9001:2015) certifications, oWorkers recognized the need to protect client data early and continues to provide a physical workplace that works on the same principles. Also being GDPR compliant makes oWorkers a complete package for clients concerned about the security of their data.

Social Media

Ever since social media platforms came into their lives, human beings cannot seem to get enough of them. The usage of social media has grown rapidly, with a variety of platforms, each with a niche use case, proliferating.

And, if human beings are flocking to social media sites, can companies be far behind? After all, the final buyer, or buying decision maker, is a human being, not the inanimate being known as a joint stock company.

And, if they are flocking to social media sites, they will need help in navigating through the complex and winding lanes and alleys of these platforms where each comment and interaction has the potential to get a life of its own, taking it beyond the scope of management of the original creator.

BPOs can expect an increase in the need for management of social media presence to increase. Not only will it include participation on behalf of clients but, perhaps even more so, there will be a need to play watchman for the social media spaces of their clients, to ensure that open participation stays within defined norms and does not become inimical to the interests of the client.

Social media works 24 hours a day, seven days a week. Participation on social media can happen from anywhere in the world where the network reaches, which, today, is almost everywhere. Monitoring social media also requires 24×7 availability. oWorkers is equipped to provide continuous service support to clients, in each of the locations they operate delivery from.

Consumer franchises will prefer omnichannel communication

Even though contact details are available at one’s fingertips, with each person carrying a web-enabled device in his/her hand, people no longer seem to have the patience to connect with a company’s preferred channels for customer communication to get their message or query across. They are likely to fire away at any sign of the company’s presence and expect the recipient to pick it up and respond appropriately.

In many cases, they are using ubiquitous social media platforms for this communication. Sometimes they send emails or call the provided numbers. They also expect that if they sent a message through social media, when they call the contact center number, the agent should be aware of the fact that they had initiated a query through the social media world and be in a position to provide an answer.

Companies are increasingly implementing omnichannel customer experience technologies to present an integrated and seamless front to the customer.

BPOs can expect that the reliance on omnichannel will continue to rise, especially for consumer businesses, and, with it, their need for support from BPO partners to handle it.

With its ability to provide support in over 20 global languages, oWorkers not only supports omnichannel communication, but omni-language communication too, and enables its global clients to serve their customers around the world.

Data-driven decision-making will be the norm

As more information is being collected and stored, greater efforts are being made to unlock the secrets stored in this data, for deeper insights into customers and products and for better decision-making.

Business process outsourcing companies are generating huge volumes of data as they work on client processes and interact with their customers. They are deploying tools to unlock the information hidden in this voluminous data so that they can add value to their clients’ business.

BPOs can expect clients to look for information hidden in their data so that they can take better decisions. As more work and processes get outsourced, more will be the need for analytical data insights.

From availability with lag, they can also be expected to move towards the extraction of information in real-time.

The solutions oWorkers offers are scalable, including the ability to hire larger numbers when required, such as during times of unexpected volume spikes. It has demonstrated the ability to hire an extra 100 resources with a lead time of only 48 hours.

 

Conclusion

These are forecasts, and it will remain to be seen to what extent they come true. It must be said that being the distillate from views expressed by leaders, they can be expected to hold good, some to more and some to a lesser extent.

In any case, when operating in a space, it is advisable to take decisions based on information, rather than pure gut feel and hope. As they say, hope is not a strategy. Analysis, knowledge, and information are.

Of course, each company is unique. It has a unique proposition, trajectory, product mix, and client list. Hence, each company needs to apply this crystal-ball gazing within the context of their own company.

Like oWorkers, which works for global corporations from around the world, including IT companies and unicorn marketplaces. It works with employees, not freelancers and contractors, like some of its competitors. This permits the building of skills as well as relationships, demonstrated in the score of 4.6, out of 5, that many of their employees, both past and present, rate them on external platforms like Glassdoor.

Using freelancers may not be as cheap as you think

Using freelancers may not be as cheap as you think

Using freelancers may not be as cheap as you think

Freelancing is all the rage in the gig economy. It has been further fueled by the resetting of working norms during the Covid-19 pandemic which made work from home, or WFH, an acceptable part of work. Though the lockdowns and restrictions on movement have substantially eased since, what started as work from home seems to have settled down as a permanent feature, in the form of virtual work.

Employers and workers are getting together in numbers greater than ever before, for the purpose of freelance work. The engagement is usually specific to an assignment, after which they are free to go their respective ways. They come together either through directly contacting each other or through the many platforms that have emerged as facilitators of freelance work, such as Freelancer.com, Fiverr.com, and Upwork.com.

A future workplace report published by Upwork in 2021 found that more than 70% of the companies surveyed by them planned to either stay at extant levels or increase their efforts at hiring freelancers to work for the company.

As an established outsourcing provider, oWorkers tracks developments in the freelancing world. oWorkers provides a credible solution to companies looking for creative, reliable, inexpensive ways of working, and takes on projects in various areas. In its chosen space of data-based BPO services, it is now recognized as one of the top three providers in the world.

 

Benefits

If the trend has caught on, it must be driven by some underlying benefits that accrue to either the freelancers, people and companies who hire them, or both.

For freelancers

By choosing to work as freelancers, people seem to be making a statement of taking their life into their own hands, after decades of messaging in the media about seeming exploitation at the hands of large corporations. Many are rejecting the idea of sacrificing themselves in pursuit of putting together a nest egg based on which they can have fun in old age. They are choosing to have fun today, while still trying to create a nest egg for old age. Through freelancing, they can work at the pace they choose, and provide time for the other important things in their life, which could be hobbies, greater involvement with the lives of their young children, or any other.

For employers

Freelancing sets employers free from the need to find constant work for their employees since they are anyway being paid a salary. Sometimes work is created so that they do not sit idle. Looked at from another angle, with freelancing, they get resources when they have work, and not otherwise, which results in cost savings, as they do not need to pay salaries even when there is no material work to be done. In addition, the freelancers are likely to be experts in their craft as that is the one skill, or set of skills, they have been offering to clients again and again. As opposed to in-house resources, who tend to become generalists, and develop limited skills in their field. Moreover, freelancers also get wider exposure as they solve the problems of different clients and learn to apply their skills better.

The above notwithstanding, a company looking for a processing solution can get a lot more with a partner like oWorkers. For example, it has pursued a policy of working with a multinational and multicultural, employed team. A direct benefit that has emanated from a consistent adherence to the policy is the development of a multilingual team. oWorkers can support client requirements n over 20 languages. No freelancer can do that.

 

What lies beneath – the downside

While these benefits are understood, there are many limitations of freelancing that employers often fail to appreciate, leading to dissatisfaction and ineffectual performance.

While freelancing certainly creates opportunities on both sides, companies would be well advised to take a minute to understand the downsides as well, before they do jump onto the bandwagon.

There are many moving parts in a company

A company operates in a dynamic, competitive environment. It has to manage a multitude of moving parts, all together, to give itself a reasonable chance of success.

Full-time employees are sensitive to changing requirements. They understand that the long-term success of their employer is beneficial for their long-term well-being and display flexibility in accommodating them. This enables the company to operate as a cohesive unit and in a better position to deliver to client requirements.

A freelancer comes with a limited perspective; the successful completion of his/her assigned task. Perhaps justifiably so, as it is quite likely that his/her compensation is based on it. Hence, if the sensitivity to changing circumstances means compromising on the commercials, it is an unlikely accommodation, giving rise to the possibility of dissonance within the organization. Moreover, if freelancers are permitted greater leeway, it could cause friction amongst employed staff members.

Thanks to its leadership team, which has several decades of hands-on experience in the industry, oWorkers has been able to keep the various moving parts of every client’s business moving in tandem.

Access to limited talent pools

Companies thrive on identifying and developing talent, as people are a key resource. They are able to access freelancing talent through many standard channels such as freelancing marketplaces, job boards, and talent consultants. It has been found by many companies that the talent available on job boards and freelancing sites are often similar. Choosing a freelancing option to hire does not give them access to any newer or richer vein of talent for their work. Many people looking for jobs could also be the ones looking for freelancing work.

A partner like oWorkers prides itself on its access to talent. By contracting with them, not only will a company get access to another source of talent, in a new geography, it will not have to make any effort in attracting it too. The position oWorkers occupies, as a preferred employer, in each of the geographies it delivers services from, provides it with an unparalleled pipeline of walk-in talent. This not only saves money, as they do not need to advertise to attract talent but also facilitates the identification of the best resources for their various client projects.

Infrastructure does not change

Freelancers are required to operate within the confines of the infrastructure that a company has created for its work, be it physical space, be it technology, or be it other experts. The extent that these were limiting factors for the company, does not change. A freelancer does not bring any newer infrastructure or technology or resources with him/her. What he does bring is his/her ability, skills and knowledge, and the desire to do a good job.

In fact, on account of freelancers relying on their own private resources such as laptops and network connections, in many cases, they may not even have a setup that could be considered optimum for the task.

With oWorkers, a client gets access to infrastructure that includes not only the physical facilities but often also technologies that will create efficiency in their business processes. Each employee is provided with the tools and technologies that will enable him/her to provide optimum efficiency and quality to the client. oWorkers provides cutting-edge technology owing to the partnerships it has nurtured over many years with leading technology companies.

Task versus responsibility

With freelancers, the responsibility of managing them continues with the employer. The freelancer is almost like another employee, with the contractual terms being different. Whether hours are being clocked, and whether work is being done timely, needs to be managed at the individual freelancer’s level, and there could be many of them operating for the company at the same time. This could create management overhead and cost.

When oWorkers gets into the picture, the task management responsibility shifts to them. The engagement level is contractual, with all the different tasks and responsibilities under it being managed by oWorkers on a day-to-day basis or as required. It provides periodic dashboards to clients to ensure they are aware of the progress of their assigned business processes, without the need to manage them on a task or day-to-day basis.

Frequent transactions

Each freelancer is unique. He/she is perhaps good at the job, but not much more. From the freelancer’s perspective, this is the way it is supposed to be.

For the employer, it means that hiring transactions are frequent, probably many more than the transactions for hiring permanent employees, since permanent employees are expected to stay longer and perform a variety of different roles, as required by the company. The costs add up quickly and could offset the financial gains of working with freelancers.

Though it might rely on freelancers occasionally, oWorkers follows a policy of working with employed staff. This gives permanence to the staff and enables the building of skills that benefit client delivery. oWorkers is also able to cater to sudden, unplanned requirements of resources, again thanks to its position in the local community. It has been able to hire over a hundred additional resources within 48 hours on several occasions.

Uncertain outcome

There is an ever-present risk of being left high and dry by a non-serious or uncommitted freelancer. Though the company would take the hiring decision only after verifying the antecedents and perhaps references, the risk of a sudden abandonment never goes away. The reason could be that the freelancer has got a much more lucrative offer, or personal developments make it impossible to continue with the assignment. There are no backups available. The reason freelancing is lucrative for a company, that is works out cheaper, could work against it here. The eventual financial benefit to a freelancer from an assignment is always limited, unlike in employment, where a lifelong career could be at stake. Hence, it is easier to abandon an assignment as compared to either full-time employees or an outsourcing partner. Who knows, one freelancer might even be handling multiple assignments at the same time. At some point, he/she could choose to just focus on the one they like or is more remunerative and abandon the rest.

oWorkers operates as an extension of the client. It has the people and processes and systems to be in a position to offer 24×7 support. It means that for the contracted processes, it has multiple resources that can execute, else a 24×7 coverage would not be possible. And it has significant business investment and goodwill at stake, which they are unlikely to jeopardize for one assignment or even one client.

 

In conclusion

Outsourcing to a competent partner is equivalent to creating a branch or unit of your business. It could be in close proximity, or thousands of miles away, depending on the need of the business processes as well as the terms available.

While there is a fair number of freelancers who operate in this manner as a choice, there also seems to be a large number who bid for freelancing opportunities while they look for a more permanent role elsewhere. After all, the benefits one might get as an employee, such as retiral contributions, assistance with taxation, insurance, etc. are not available when one is a freelancer, and one needs to handle all the various compliance requirements individually or take assistance from consultants. It is a cost and a demand on time.

Results are mixed. While there are many companies who are happy with their decision to freelance certain roles, there seems to be at least an equal number who are unhappy, for one or more of the reasons above.

Cheaper resources for an assignment might cost the company a whole lot more in the long run. It is better to consider and evaluate the options available. Outsourcing is an option that can deliver many of the same benefits and substantially reduce the risks present in freelancing.

Progressive leadership and its positive impact on business growth

Progressive leadership and its positive impact on business growth

Progressive leadership and its positive impact on business growth

If you thought running a business was easy, think again. It is not.

Let us clarify that statement a little more. Literally speaking, running a business may not be difficult, if by running we are merely referring to going through the motions of running it, without worrying about its direction. But running it in a manner that enables it to achieve its primary goals, of which usually profit is a big one, is certainly not for the faint-hearted.

Whether we like it or not, this is one of the features of a free market. It does not guarantee success, but a free market perhaps does make it possible for anyone so disposed and resourced, to start a business activity. That being said, the same facility is available to everyone else so disposed, too.

That is competition. And as the winds of free market economics waft down to the furthest corners of the globe, competition is only increasing, not decreasing.

Stepping into a competitive marketplace a short nine years back, oWorkers is proud to be recognized as one of the top three players in the world in its chosen sphere of activity, that of data-based BPO services.

 

Determinants of business success

Many businesses not only survive but thrive. Even as many others struggle with some even going under.

Clearly, there is no formula that leads to success in business. When one is engaged in a business activity, one has to manage a number of moving parts, many of them dependent on external factors such as the business environment, the marketplace, the supply situation, the demand dynamics, the exchange rate, the availability of suitable manpower, and many others.

Different companies adopt different strategies for weathering the external variables and marching toward their goals. The strategies could be based on cost control or revenue enhancement, specialization or diversification, gradual growth or rapid scale-up, borrowed funds or invested funds, and, of course, many other parameters. As many companies, as many strategies. Nobody can say which would work better in a given situation.

Business success is not about ensuring that the right boxes are ticked. That, even if it is a requirement, can only be considered as a hygiene factor, that everyone will be doing regardless of the circumstances. Business success is about making an impact in a desirable manner.  

One of the many factors that oWorkers has been working tirelessly on is ensuring that the technological environment it provides to its clients is among the best in the world. Its facilities are super secure and provide comfort to clients looking for securing their data. Its ISO certifications (27001:2013 & 9001:2015) further bolster its credentials as a secure provider. If there were any loose ends, they tie them up with their GDPR compliance.

 

Progressive leader as a contributor to business success

While the jury may be out on the various strategies adopted by companies in a bid to achieve success, a consensus seems to be evolving around the role played by a progressive leader as being one of the critical determinants of the success of a business.

It is being recognized that visionary business leaders find ways to succeed. They create a path where one exists. They invent, innovate, and think outside the box. They find solutions in a crisis, instead of buckling under its weight. They believe in themselves and in the power of the business they helm. They have the charisma to galvanize their teams into action. They start with great ideas but take them through to execution. They see more of the opportunity in difficult situations and less of the roadblock.

A progressive leader is not averse to difficulties and change. He recognizes that difficult situations are part and parcel of life, and of business. He is not afraid to challenge the status quo, at times even without difficulty staring the company in its face.

oWorkers is fortunate to have a leadership team with several years of hands-on industry experience to lead them through calm and stormy conditions. At times, their clients look up to their management team for advice on their initiatives.

 

Qualities of a progressive leader

But what exactly constitutes the progressive leader that we have been eulogizing?

As earlier discussed in the context of business success, merely acting out the role of a manager or boss is not enough to qualify one as a leader. In fact, a leader is not a role or designation. He does not even have to be a manager or boss to be one. As with business, a progressive leader is one who can make an impact in the right manner.

Though there is no finite list of traits that a progressive leader must possess to be recognized as one, we have identified a few that seem to be common to the best visionary leaders.

Vision

The greatest leaders mobilize others by coalescing people around a shared vision. —Ken Blanchard

A progressive leader needs to be able to see beyond the next mountain in his path. He needs to have the vision to see the ‘big picture,’ and how the different pieces of the jigsaw fit together.

But that, again, is not enough. What he does with the vision is equally important. He needs to possess the ability to fire the imagination of others in the organization with the same vision and its importance and create the urge to work towards it together. Vision is meaningless if not translated into action.

The oWorkers teams everywhere in the world, in all its delivery centers, are geared to operate on a 24×7 schedule when required, to translate vision into action, for themselves and for their clients.

Decision-making

Great leaders are almost always great simplifiers, who can cut through argument, debate, and doubt to offer a solution everybody can understand. —General Colin Powell

This can also be called decisiveness.

Progressive leaders make decisions not because they have been delegated authority by the company to do so and they have an official memorandum to substantiate that authority, but because the business needs that decision, whether they were delegated that authority or not.

To that extent, they could be considered risk-takers. Some might view this ability as an endangerment of the existing business model, and there may be some truth in the belief. In general, most large corporations have a system of checks and balances in place that prevent deviant employees to create chaos. So, the counterargument to this view would be that since you were able to make that decision, the business had implicitly awarded everyone that authority. However, when the time came, only the progressive leaders could stand up and do so. It has also been seen that people who have the ability to take decisions in times of need, usually have the perspective to weigh the pros and cons before doing so.

Having chosen to work with employees, and not contractors and freelancers as some of their competitors seem to prefer, oWorkers reaps rich returns. Committed staff grow in the organization and take on greater responsibilities and create a distributed decision-making edifice that enables oWorkers to respond swiftly in all situations.

Generosity

It is better to lead from behind and to put others in front, especially when you celebrate victory when nice things occur. You take the front line when there is danger. Then people will appreciate your leadership. —Nelson Mandela

It is eventually about people. Everything is.

People as customers, people as colleagues, people as team members, people as partners and vendors, and people as managers. Working with people requires human skills a lot more than the technical skills that may be demanded by a role.

One of the reasons people are drawn towards well-known companies and brands, apart from the compensation-related considerations, is their need to feel that they are a part of something that is larger than themselves. Employees and colleagues want to be a part of all that is good in the company.

Progressive leaders understand this and do not shy away from sharing ideas and thoughts openly. They are not shy of criticism. They understand that the criticism is meant for improvement, and is not directed at them personally. In an earlier era, it was common to bake ideas fully inside boardrooms before sharing them with a larger set of employees. Progressive leaders are engaging employees at every stage of the decision-making.

oWorkers, on account of its policies, is recognized as a leading employer in its catchment areas from where it draws talent. For this reason, it rarely needs to spend money in attracting talent. People line up to vie for jobs with them. This eventually benefits clients as the savings find their way back to clients through the pricing mechanism.

Resilience

Anyone can hold the helm when the sea is calm. —Publilius Syrus

Rome was not built in a day.

We know that, do we not?

Building a business is not very different. It happens over a period of time. It needs to be done brick by brick. It acquires knowledge over a period of time. Its message takes time to percolate down to its clients over a period of time. Its processes and operational techniques improve over a period of time.

Resilience, also called patience by some, is needed to tide over these long periods of time when nothing seems to happen. In the olden days, when ships relied on winds to move if the winds suddenly stopped there was no choice but to be patient, minimize effort and expenditure, and wait out the period. A progressive leader needs the resilience to switch between active action-oriented leadership and a low-activity resource-conservation one, knowing there is a bright future up ahead.

The goal is the long-term success of the enterprise.

oWorkers ability to support clients in over 20 languages is a good example. They have steadfastly followed a policy of multicultural and multinational workforce through good and bad times. One of the resultant benefits has been the development of a multilingual workforce.

Empowerment

I start with the premise that the function of leadership is to produce more leaders, not more followers. —Ralph Nader

The final stamp of success on the style of a progressive leader could be considered to be the moment when he has been able to inspire others in the organization to learn from him and act like him for the betterment of the company’s prospects and future.

And he is well placed to do so. We have already established that he is communicative and not shy about taking criticism. He is willing to involve others during the decision-making process, instead of merely handing out decisions to them. This enables others to feel like an integral part of the organization, responsible for its success and failure. This group is much more likely to step up and become progressive leaders when the time comes.

oWorkers operates with a team of quality analysts (QAs) who are empowered to keep a check on delivery output. In essence, it helps in identifying and correcting instances of poor delivery before they are able to negatively impact the client’s business. This team has direct access to the leadership team and escalates issues to them that need immediate attention.

 

Conclusion

A visionary leader is best placed in the modern business environment to lead the company to long-term success. Respect cannot be demanded, they say. Unlike leaders of a past generation who expected or demanded respect by virtue of their role and designation, the modern-day leader is aware of the limitations of that approach.

His method is different. He communicates and shares openly, sees employees and colleagues as equals, only doing different jobs for the company, but equally important ones, and is not afraid to take feedback on the chin. Many successful progressive leaders are building organizations where many others are stepping up and doing the same.

Together, everyone succeeds.

How to prevent credit card fraud

How to prevent credit card fraud

How to prevent credit card fraud

Financial products run the risk of fraud more than any other type of product.

Why is that?

That is because the perpetrator of fraud is looking to get access to some easy money, rather than working for it, as most people do. And a financial product is already almost in the form of money. It is not a stolen car for which you will need to find a buyer, or strip it of its parts and then find a buyer for the parts, to convert into money.

Take credit cards for instance. If a fraudster gets access to a credit card, he/she has access to the amount of money still available in it. He/she can happily start shopping.

oWorkers works tirelessly to process your transactions and protect you and your customers from fraud. All their delivery facilities are geared to operate on a round-the-clock schedule, 365 days a year, to ensure that someone is available whenever there is a transaction taking place, anywhere in the world, to respond in case help is needed.

 

Impact of credit card fraud

From a cardholder’s perspective, fraud may not do much financial harm, as zero-liability protection is a standard cover offered by almost all credit card issuers. That being said, there are terms that limit the protection. The cardholder needs to inform the issuer within a defined period of time. What if he/she fails to notice the usage, even though another common feature these days is transactional information being sent to the user’s mobile phone? But errors can happen in sending/receiving the information. Or, he/she may be too busy at the time to take action and forget thereafter.

Even if the holder does notice it in time and manages to inform the issuer, there are other challenges he/she has to encounter. Firstly, the process of hotlisting the card and applying for another one has to be kicked off. Issuing a fresh card could entail some charges. Then, what about all merchant services for which a standing instruction had been set up on the earlier card? The process of setting them up all over again has to be gone through. In the meantime, and during this period, the holder would also need to ensure that no essential services have been curtailed because payment could not be made in time.

Enough reasons for hoping that fraud never takes place on your credit card.

Despite all the measures instituted by issuers, including education of cardholders, credit card fraud appears to be a huge global industry, and growing. By 2027, credit card fraud is expected to touch a staggering $40 billion.

Processing of back office, data-based transactions is the area of expertise of oWorkers. They have worked with their global clients to mitigate, and in some cases eliminate, loopholes in processes that empowered fraudsters. Today oWorkers is recognized as one of the top three providers globally in their chosen area of work.

 

Preventing credit card fraud

All the players participating in the ecosystem, which include card issuers, cardholders, and merchants (including e-commerce platforms) where credit cards are used, have a role to play in preventing fraud.

What can you do?

Follow best practices of password and login security

Sharing passwords is a strict no-no. In today’s day and age, this should be instinctive for all humans using digital systems. Sharing access to seemingly unrelated applications could end up compromising the security of your credit card. Hence, the simple rule to be followed is that no login and password information is to be shared; for any application; with anyone.

When oWorkers hires staff, they are put through a strict regimen, not only to enable them to understand client systems but also to ensure they understand best practices of working on digital systems. This is the reason many clients are able to trust their employees with their work.

Do not be rushed into using the card

A common ruse followed by many fraudsters is to create an impression of artificial scarcity in the mind of the target, forcing him/her to compromise with some parts of the security drill, and stealing information. Hence, do not be pushed into using your credit card in a hurry. Remember, we are participants in a free market economy. Many businesses are competing for our dollars. It is unlikely that what you want is going to run out. Like they say: Fools rush in where angels fear to tread. Do not be the rushing fool.

Having established itself as a pre-eminent employer, oWorkers finds itself in the fortunate position of hosting a steady stream of walk-in candidates looking for jobs with them. This not only saves the cost of advertising but allows them the luxury of time while evaluating them for suitable roles in the company. The results are there for all to see.

Buy from trusted websites

Anyone can create a website today. Registering a domain and creating a website around it is a simple do-it-yourself (DIY) process today. A domain and website hosting can be purchased for just a few dollars. However, a track record, a satisfied customer base, and a real, well-capitalized company cannot be purchased for a few dollars. While globalization gives us access to products from anywhere in the world, it might be safer to deal with platforms run by people and organizations that we are more familiar with and whose antecedents we can easily verify.

oWorkers relies on employed staff, whose antecedent and background verification is done before they are taken on board. In comparison, many competitors work with freelancers and contractual staff who keep changing. As an outsourcer, you need to be able to trust the partner who you are entrusting with performing sensitive work for you.

Similar is not same; use the card consciously

It is important to use your credit card in a conscious state, and not a distracted one. Often fraudsters mimic well-known brands by changing one letter in the name and creating a website and logo around it. If looked at distractedly, it will probably appear to be the well-known company we are dealing with. But look closely, and it is not. This process is known as ‘phishing,’ an allusion to throwing bait to catch fish.

On occasion, we may be dealing in a language different from the one we are familiar with. In such situations, the possibility of error and oversight can rise. It helps to have a partner who can operate in more than 20 global languages, significantly reducing the scope of error due to a lack of familiarity with the language.

Asking for financial information should up your guard

Fraudsters also resort t many different ruses to get cardholders to reveal their credit card information through phone calls, emails, and messaging. Cardholders should know that financial institutions and established platforms never ask for proprietary financial information for any transaction, except if you seeking credit from them. If someone asks for such information should be warning enough that their intentions are not honorable.

Financial information needs to be handled in a sensitive manner. Even when it improves your bottom line as a result of the fine pricing, apart from pricing options, offered by oWorkers, which most clients appreciate.

Physical theft of information

While many of the methods of theft revolve around the digital world, theft of information through physical means is also practiced. Physical theft does not refer to the theft of the card itself, though that is also possible, but is too obvious to not alert the cardholder, but that of the relevant credit card information through physical means. For example, you hand over your card at a shop, and the attendant places the card on a device that makes a copy of the details present on it. The transaction you initiated was legitimate but ended up giving more information to the merchant than necessary. This is also known as ‘skimming.’ One golden rule is that you should never let the card out of your sight. Second, if you see a device or slot on the card reader that seems unusual, pull out of the transaction. Cards with EVM chips and two-factor authentication are overcoming the damage caused by such theft, but why let it happen in the first place?

While providing industry-leading digital security, oWorkers also provides the option of physical segregation of workspaces where clients so desire, for reducing opportunities of physical theft of any type.

Nobody gets prizes for nothing

While strange things can happen, there is really no reason for you to be chosen as the beneficiary of a bequest by a stranger in a foreign country, or having won the sweepstakes in another, without ever having participated. Having got your attention, the scamster will perhaps invite you to complete some details which will, inevitably require revealing sensitive information, either about your bank account or your credit card. If they have chosen you as a beneficiary, they will also find a way of getting you the money.

Unusual, unexpected, and unplanned situations can create unexpected challenges. One challenge that oWorkers is able to meet head-in is that of adequate staffing. With its deep roots in the local communities, it has developed the ability to hire at short notice, delivering almost a hundred additional resources within 2 days.

Go in for more security

Credit cards are adopting greater security measures, such as EVM chips, or two-factor authentication that requires either an additional code to be keyed in or a random number generated to your connected mobile to be used. Other technologies for everyday payments are also being introduced, mostly based on the mobile phone, the ubiquitous device that most people have. With the tokenization technology used, they are safer to use. Moreover, use you choose to limit the amount you keep in the mobile wallet, limiting the damage in the eventuality of theft and misuse. However, you need to ensure that your phone is adequately protected against misuse, with a fingerprint or face-recognition, or password-based access.

One can never be too sure, or too secure. With its super secure facilities & protocols, along with ISO certifications (27001:2013 & 9001:2015), oWorkers keeps you and your customers safe. Additionally, oWorkers is also GDPR compliant.

Keep them guessing

Most card issuers allow users to set limits for different types of transactions such as PoS usage, withdrawal from ATM, online transactions, etc. Evaluating your usage pattern and setting up limits is a no-brainer really. You should set them up. They can be modified through an interface that is usually quite simple to use. Hence, keep the limits only as much as you need for your day-to-day usage and enhance it in time for any one-off or unusually large transaction.

With the help of a team of quality analysts (QAs), oWorkers ensures that poor quality is identified and rectified before it impacts a client. The QA team also operates as the eyes and ears of senior management on the shop floor, alerting them to brewing issues and enabling them to get involved in time.

 

Conclusion

The good thing is that most of the steps needed to prevent credit card fraud, do not constitute launching rockets into space. They are all fairly logical, simple steps that can be understood by all the constituents.

The unfortunate thing, however, is that credit card frauds continue to happen.

What does that mean?

It means that some of us are failing to follow the recommended steps to prevent fraud.

Businesses need to continue to educate themselves and be responsive to the changing technologies and requirements. Partnering with experts who have been through the learning curve is now an accepted and sensible practice. Companies like oWorkers are able to create value for clients with their own knowledge, skills, experience, and even technological excellence.

The leadership team of oWorkers, with hands-on experience of several decades, are able to guide not only their own teams but also client teams on the best ways of running their business while helping them to shave off significant amounts of cost, which some clients estimate at close to 80%.

How to choose a provider for Resume processing outsourcing

How to choose a provider for Resume processing outsourcing

How to choose a provider for Resume processing outsourcing

A Résumé is understood to be a document that enables a person to present her background and relevant accomplishments in a concise manner. It is often used interchangeably with a Curriculum Vitae, or CV, and bio-data, though there could be subtle differences, like the Résumé being more detailed than a CV or bio-data.

A Résumé is prepared in a specific context. Hence, an individual could have multiple versions. However, the most common usage of a Résumé is as an essential artifact in the process of employment.

For the jobseeker, it serves to help her put her best foot forward and present credentials to the employer in a manner that would aid the process of being hired. For the employer, it serves as the first step in a sequence at the end of which they would choose the person they would like to hire. In most cases, the initial shortlisting is done on the bases of the submitted Résumé. Hence, careful perusal is required so that they neither shortlist undeserving candidates nor eliminate suitable ones.

Thus, the relevance of this document in the context of employment cannot be overstated. The increasing relevance of this document is driving demand for resume processing outsourcing.

oWorkers is one of the few operators who have a 100% focus on data and content-oriented assignments and ensure that they excel in their chosen field.

 

What does it contain?

A Résumé is a personalized document. Each individual preparing it can choose to create it in a manner that is believed to present her case in a favorable light.

That being said, there are certain baseline expectations of what it should cover. It is expected that it would provide details of prior work experience. It is expected that the educational background of the individual would be covered. With these two sections as anchors, the Résumé could cover some or all of the following:

  • Achievements (this could also be covered within the section on work experience)
  • Interests
  • Personal particulars such as family details and locational preferences
  • Contact information

Of course, it should be understood that the information provided should hold some relevance to the context. Scuba diving as an interest might have little meaning when applying for a role in accounts payable for a chemical manufacturer.

CV processing outsourcing services offered by oWorkers can work with a wide variety of CVs and ensure that they become suitable for the use of its clients. oWorkers supports work in over 20 languages. This substantially expands their ability to handle global operations. Clients can be confident that as they expand their footprint, they have a vendor who will be able to support it and will be an enabler for growth.

 

The challenge with shortlisting through a Résumé

With formal employment rising, the need to hire resources has been going up. Modern technologies have reduced information asymmetry. Online job posts and advertisements are visible to huge audiences.

As a result, the number of applications for jobs has been increasing.

While it might sound like a good thing for an employer to know so many people are interested in working for them, on the processing side, it becomes a nightmare. If they have 500 applications for a role, they need to go through all to do justice to the applicants and ensure they are finding the best fit.

This takes time and costs resources in the form of time and money.

In their quest for seeking efficiency in all processes, many companies are resorting to technological solutions to aid the shortlisting process. Tools that can do Résumé parsing, or analyzing the submitted documents and extracting the relevant information from them, are gaining in popularity.

This is where the challenge usually comes in. The Résumés are in such diverse formats that summarizing them through a tool yields only limited accuracy. Some people create a chronological Résumé, some create functional ones. Some go chronologically forward and some backward. Some use employer names in the headers while others use dates and job titles. The variety is endless.

Even for a parsing tool to produce useful results, often pre-processing is required. BPO providers are stepping up, as they have often done in the past, and offering resume processing outsourcing and CV processing outsourcing services to enable organizations to hire in an efficient manner.

With its ability to add resources at short notice, oWorkers makes it easy for challenges thrown up by client processes to be handled. oWorkers can hire an additional hundred resources within 48 hours.

 

What does CV processing outsourcing do?

An outsourced partner can add value to the hiring process of a company by ensuring that details contained in a Resume is presented in a manner that decision-makers have the best chance of identifying the most suitable candidates.

It often involves the categorization and classification of information in a standard format preferred by the employer, which makes it easier to scan through them as they now know what to expect in what place. It could involve highlighting keywords and phrases that are relevant. It could even mean some amount of editing, though that is generally a no-go area as editing could end up changing the meaning of what the applicant has presented.

Resume processing outsourcing could also involve a restructuring of the information in order that it becomes suitable to be processed by the client’s Applicant Tracking System (ATS) or a parsing tool being used by them, for better results. This may be a lighter touch processing.

oWorkers has worked hard to create relationships with technology companies, which helps them access the latest technologies for use in projects. These relationships provide additional options to them for creating solutions.

 

How to select a partner for Resume processing outsourcing

If yours is a company drowning under the deluge of CVs for every role you post, while on the one hand, you may pat yourself on the back for being a company that so many want to work for, you also need to ensure that the received applications are not wasted and that you are able to select the best out of them.

If you have determined that Resume processing outsourcing is the way to go, the only thing that remains to be done is selecting a partner to do it for you.

Of course, it is easier said than done. You need to ensure that you are selecting the most suitable vendor for the task at hand and that you are using the right criteria for evaluating interested parties.

What could some of these evaluation criteria be?

Ability to deliver high quality consistently

Capability in the required segment will always need to be the first, and foremost evaluation criterion.

It is advisable to pick a vendor with experience in the field of work. This way, the learning curve is shorter and your company may also get the benefit of improvement they have been able to bring about in the process as a result of work done for other clients.

This does not mean that bidders without prior experience should be directly disqualified. If that were to happen, nobody will be able to do anything. After all, there is always a first time. Some of the bidders may be keen on building expertise in this area of work and hence might be willing to be flexible in other terms and conditions. Sincere parties without the specific experience but who can demonstrate a credible and consistent record of excellence in delivery can also be considered, though it might mean greater monitoring, at least initially.

oWorkers is less than ten years old in the industry. In this short period, it has managed to reach the pinnacle of success and is now recognized as one of the top three providers in its chosen space of data-based BPO services, including Resume processing outsourcing. It is a result of the consistently high quality to scores of satisfied clients around the world.

Ability to hire suitable resources at the right price point

Human resources remain the key to the success of a BPO enterprise. They form the core of the business. It must be remembered that what could be automated has been automated. Extracting efficiency and price advantages from the rest of the processes is where BPO providers add value. These are activities that perforce must be done manually.

Many BPOs look for talent availability as one of the main factors based on which they make decisions to locate delivery centers.

Being known as preferred employers in each of their delivery locations is something oWorkers is proud of. It demonstrates their commitment to and involvement with local communities while ensuring their clients have access to rich veins of talent for their Resume processing outsourcing needs. While some of their competitors prefer to rely on contractors and freelancers for delivery, oWorkers has consistently followed a policy of working primarily with employed staff. With many of them rising to supervisory levels, there is a sharpness in the delivery of oWorkers that competitors struggle to match.

Ability to deploy the best technology in a secure manner

If human resources are the revenue driver for BPOs, technology is the key enabler and the backbone. In fact, in some ways, the industry owes its rapid growth and reach to the developments in communications and technology over the last few decades.

As often happens, each step forward is beset with new challenges that emerge. The reliance on networks to transfer huge volumes of data and take data out of the secure office to vendor sites for processing has created issues of security. The reliance on the cloud for storage and processing has opened up further cans of worms for companies whose data is being processed.

oWorkers operates out of secure facilities and networks that are ISO certified (27001:2013 & 9001:2015). Physical segregation of areas in which a client’s work is being done is also possible through access control measures. On accounts of operating from the Eurozone, GDPR compliance is a requirement for oWorkers, not a choice. Its employees sign non-disclosure agreements and operate under supervision. 

Ability to provide quick turnaround for transactions

In the classical operations or delivery optimization, speed of delivery is ranged along with quality and cost as the three corners of the ‘Iron Triangle.’ Every organization attempts to maximize all three, eventually settling at an optimal combination.

The faster something is done, the more of it can be done. Business wants more. Business wants fast. The speed of processing is a key determinant of processing ability.

That work can be handled in any part of the globe provides an automatic advantage in terms of turnaround time. When the client switches off for the day, the provider may just be starting its day. Thus, by the time the client starts the next day, tasks remaining at night would have been completed, as if by magic.

Adding to this magical ability is the oWorkers commitment to operate on a 24×7 basis, in each of their centers, throughout the year. With an operation running 24×7, 365 days a year, they can let clients choose the speed at which they want to operate.

Ability to provide industry-leading pricing

Whether we like it or not, pricing remains an essential ingredient in any commercial engagement. Revenue is what commercial organizations live for.

At times, pricing is accorded undue importance by both parties, simply because it is transparent and measurable, while other factors used for the evaluation may not be. This is the reason it has been introduced at the lower end of this list so that it is not assumed to be the most important parameter.

Instead of choosing the best or lowest price, an effort must be made to evaluate pricing in the context of the other factors relevant to CV processing outsourcing, mainly the quality of work. In fact, a price that is ‘too low’ should also be a cause for concern. What you don’t want is a partner willing to offer steep cuts for getting the business, but thereafter cutting corners on delivery and generally being a nuisance.

The oWorkers model of giving a choice between output-based and input-based pricing is the envy of other BPOs as clients seem to love it. In any case, oWorkers offers industry-leading pricing, as it runs a tight ship. Even its hiring processes are streamlined and efficient as, in most cases, they get walk-in applicants to fill the open positions, reducing expenditure on advertisements and job posts. The savings find their way back to clients through the pricing model.

Overall management and financial health

The senior management defines the direction of the company and its focus areas. When a future contract is being negotiated, the involvement of the senior team can be a good reflection of their interest in the engagement.

Besides, financial health can be used as a barometer of the company’s ability to deliver on its promises. A financially strapped enterprise is likely to look for cutting corners in order to save pennies. This can be disastrous for the business they are serving. Financial limitations can also prevent the BPO company from investing in technology and process improvement when required. It is important for a potential partner to demonstrate financial soundness.

oWorkers has been a profitable enterprise since its inception. It is led by a team that has several decades of hands-on industry experience. They operate as locally registered entities and pay social and local taxes for their employees.

 

In conclusion

With oWorkers, that is not all you get.

You get the ability to create business contingency with the help of the multiple geographies from which oWorkers delivers.

You get your own representatives in the form of a team of Quality Analysts (QAs) who keep a check on the operational activities and bring in the leadership team as and when required. You don’t even need to pay for this team.

Many clients note savings reaching 80% when they compare outsourcing costs with their pre-outsourcing situation.

How text analytics can be the wind in the sails of healthcare providers

How text analytics can be the wind in the sails of healthcare providers

How text analytics can be the wind in the sails of healthcare providers

From time immemorial man has striven to develop tools and technologies that could save labor and multiply effort. Like the wheel in ancient times. The steam engine in recent times. And computers and digital applications in the modern world. That is a trait that has distinguished humans from all other animals and continues to.

We have witnessed a remarkable graph of expansion of computational ability in just a few decades, and there are no signs of it slowing down. If anything, the pace is only accelerating.

oWorkers provides 24×7 support to its clients, much like the computers and digital technologies we are all now accustomed to.

 

Computers and structured information

A computer, at the end of the day, is a device that is built and trained by humans to act and respond to understand stimuli (inputs) and respond to them in defined ways. This is often referred to as programming, or software programming.

A computer is built to understand a program, or an input, that is provided to it, in a language it can understand. Each keystroke on the computer is assigned a specific meaning. Each combination and sequence of keystrokes will possess and convey specific meanings. Once it can understand and interpret it, it can carry out the tasks that the program requires it to. On many occasions, this, again, requires it to understand and interpret information that is provided to it, and make decisions based on its understanding of the information.

What are the limitations of this approach?

The primary limitation being faced is that the computer requires structure to function. The program needs to be written in a manner that it can understand. The information it is asked to understand should be presented in a defined format, such as in rows and columns, with each standing for only a pre-defined variable and nothing else.

As a provider that has chosen to specialize in the area of professinonal BPO services, oWorkers continues to excel. It is now recognized as one of the top three providers in the world in its chosen space of work.

 

Challenges with unstructured information

But, is that how most information in the environment occurs?

Definitely no.

Most information occurring in our environment is unstructured.

A doctor’s handwritten prescription is unstructured.

A phone call between any two people is unstructured.

An essay or an article is unstructured. Each person will write in his/her own unique style.

So what?

The issue with unstructured information is that it cannot become an input for a computer.

So what?

The challenge this creates is that it limits the computational ability of computers. They are not in a position to operate on the vast amount of unstructured information that exists in the world and often hold clues unlocking which can release significant value.

As a preferred employer, oWokers accesses deep pools of talent in all its delivery centers. In fact, they don’t need to spend much on advertising to attract talent; the reputation they have built up creates a strong pull effect. They have the ability to choose the best talent for all their client projects, out of the unending queues of job seekers that come to their doorstep, physically or virtually. 

 

Artificial Intelligence (AI)

While there are many areas that are advancing in parallel, one of the fields that have captured popular imagination is that of Artificial Intelligence (AI) and the related field of Machine Learning (ML) through which software models are trained to become intelligent AI engines.

Through ML, we seek to create AI models that are equipped to operate on unstructured information, freeing computers from the confined world of structured information and harnessing information that could, hitherto, not be understood.

Why is that important?

It is important because companies are looking to harness information to create a competitive advantage for themselves so that they can create a dominant position for themselves in the future world by unlocking information that could not be accessed earlier.

But, if it is so difficult to get computers to understand this information, why don’t companies use human beings for it?

That, of course, is a possibility. However, humans require high maintenance and have a limited capacity. That is the whole essence of automation, is it not? Computers may not have as smart a brain as the average human but can process large volumes of data. Hence, equipping machines to handle unstructured information is the goal, and not creating a large number of human beings to do the same.

A secure operating environment is a prerequisite for complex technology solutions to operate in. oWorkers provides the best with its super secure facilities & protocols that guarantee the security of data, armed with ISO certifications (27001:2013 & 9001:2015). It is also GDPR compliant.

 

Textual Analytics

Text, or unstructured text, is one of the formats in which unstructured information exists. In fact, all communication is linked with textual information in one way or another. Human communication relies upon languages, which manifest themselves either as an oral communication or as written communication, which is textual.

A doctor’s handwritten prescription is text.

An essay or an article is text.

To prise out the secrets that lie hidden within unstructured text, we rely upon an evolving discipline that is known as text analytics, or text mining, that seeks to analyze and uncover information hidden in unstructured text.

Let us remember that structured information has been handled. There are many ways in which computers can read and understand structured information, depending on the user, the company, the business, the location, the situation, and so many other factors. Of course, the effort for extracting more and more will be ongoing, but the basic challenge of submitting it to be understood by machines has been overcome.

The same needs to be done for unstructured information.

With the ability to hire at short notice, oWorkers not only caters to unforeseen volume spikes of clients but is also able to provide manpower cover in situations where human assistance is required by the technology. It can hire an additional hundred resources within 48 hours.

 

Technologies being harnessed

A number of technologies need to come together to enable this process to work. The main ones are:

Natural Language Processing (NLP)

NLP is used to extract information out of unstructured text and create meaningful structures from it. Once structured, it can be put to the same use as structured data, viz. getting deeper insights into the subject with which that text deals or pertains to.

Optical Character Recognition (OCR)

When one only has a hardcopy document available, or one that is handwritten, there is an additional step of converting it to a format so that its characters can be recognized nu a computer. OCR technologies are useful in doing this.

Deep Neural Networks (DNN)

OCR technologies use DNN techniques to extract information. The extracted information is then fed into the pipeline feeding information to NLP for drawing meaning.

Artificial Intelligence (AI)

AI is often the goal that drives the deployment of the various technologies. Once created, an AI model can create significant efficiency, synergies, and value.

With solid relationships developed with technology companies over a period of many years, oWorkers today is in a position where it can leverage the latest developments in technology for delivering on client projects, something very few providers will be able to lay claim to.

 

How is it done?

As a science, or discipline, text analytics has evolved certain practices and methodologies from the time the information is ingested into the system and the eventual output is released. Though it could vary based on the user’s preferences as well as the application, detailed below is the most commonly followed sequence:

  1. Identification of the language needs to be done because that is integral to drawing inferences. Some languages could also have many versions and dialects.
  2. Breaking the entire text down into small packets that, individually, carry meaning. These are further aligned with punctuation that is present to further enrich the packets.
  3. Alignment of the various packets is done, followed by ‘light parsing,’ or deconstructing each sentence into the parts that make it up.
  4. This is followed by parsing of the syntax, which is usually the step that consumes the most computing power. It also ends up revealing the sentence’s real structure behind the facade.
  5. The final step is usually termed ‘sentence chaining.’ At this stage, the unstructured textual information is ready to be analyzed.

This is only a high-level view and is not intended to be read and applied. It is a deep, scientific process that needs to be studied and practiced before you are able to apply it.

There are other complexities that emerge from time to time that we have not even covered, such as identification of intent and tone, especially where the original content is oral that has been converted to text. Those add further layers of complexity to the unstructured information.

Understanding language is key to any form of communication, by humans or by machines. oWorkers, with its ability to serve clients in over 20 languages, has few peers. Offering multilingual services is an integral part of being oWorkers, a multicultural and multinational organization.

 

Application of text analytics in healthcare

One of the fastest growing areas of text analytics is its application in the domain of healthcare, with its growing emphasis on extracting valuable data from the massive amounts of data the industry collects and retains.

When you are armed with more, and better, data, it is to be expected that it will lead to better outcomes. With the deeper insights that can be gleaned, better correlations of causes with diseases as well as the effectiveness of cures will emerge, leading to an improvement in care. It can also reduce the burden on the healthcare ecosystem by preventing diseases and reducing hospital admissions.

Sharper profiling of patients leads to a personalization of the treatment, again, with a view to achieving better outcomes.

Deeper insights thrown up through information revealed by unstructured data can also help in combating the misuse of medication, prescriptions, referrals, and insurance claims. The result, eventually, is that the people who most need the care receive it at a reasonable cost  

oWorkers works with clients from various industries around the world, including technology companies and unicorn marketplaces, and is led by a capable team of managers who have several decades of hands-on industry experience.

 

In conclusion

The healthcare industry is sitting on a huge cache of information, that it has collected over many years, with the objective of bringing about improvement in outcomes for patients. Much of this information, unfortunately, is unstructured, rendering itself unfit for computation and extracting insights.

With recent advancements in AI as well as tools for analysis of textual information, the industry is hopeful of unlocking many secrets that are currently hidden in this unstructured data. These could lead to improving medical outcomes, lowering the burden on the healthcare system, and identifying and eliminating cases of fraud and cheating that increase costs for everyone else.

It will have to handle concerns regarding privacy and data security as it moves towards an end-to-end digitization model where every bit of information has a value that can be harnessed. While we may yet be far from the day of end-to-end digitization, each step taken is a step in the right direction.

oWorkers is known to offer beneficial pricing, among the best in the industry. Clients make claims of savings up to 80% of their pre-outsourcing costs. They pay social and local taxes in all the locations they operate from, and work with employed staff, not freelancers and contractors like some of their competitors.

They have successfully opened the doors of the digital economy to many youngsters from the underprivileged backgrounds that many of their employees come from. Your work will enable them to provide the same opportunity to a few more deserving people.

Best ways of managing virtual teams

Best ways of managing virtual teams

Best ways of managing virtual teams

Though the pandemic did not create the concept of virtual employees, it certainly went a long way in establishing it as a viable method of working.

The concept of virtual employees has been in existence for a long time. It could even be viewed as an extension of the principles on which outsourcing is based. While an outsourcing arrangement is usually made with another company, virtual work is the term used when individuals, who are not co-located, do work for a company.

It has been on the ‘to-do’ list of companies for a long time, as a strategy to increase productivity and efficiency, while reducing costs. However, for many good reasons, it never became a central part of the strategy of any company.

 

So, what changed?

With the onset of the pandemic, the option of the traditional method of work, where people gathered at a workplace to carry out their assigned roles, was taken away. Shelter-in-place and lockdown mandates were enforced all across the world. Of course, there were some exceptions like emergency services and industries whose operations were considered critical and where physical presence was a requirement, such as in cases where machinery and equipment had to be operated or where food had to be grown and harvested.

In such a situation, how does one operate?

Businesses are past masters at finding solutions to the most pressing problems. In a situation that was beyond what any living person had experienced, they made virtual work a reality and, after some initial hiccups, managed to continue their operations. They were, perhaps, helped by the advances that communications and digital technologies have made in the last two or three decades, providing an ability to virtually connect from anywhere to anywhere on the world wide web. But, nevertheless, virtual work finally got widespread acceptance from big business, which it had lacked all the years past.

And how?

Today virtual workers can operate from virtually any corner of the globe, the primary requirement being on the internet telecommuting superhighway. Though the initial strategy was to leverage virtual workers for non-core activities, many companies, having attained a reasonable level of comfort with the model, are now going deeper into their core activities to identify the ones that can be done by this group of employees.

oWorkers has been a leader in ushering into the era of virtual work. Almost overnight, it equipped its staff members to operate from home, or wherever they were confined, enabling their clients around the world to operate as well as permitting their customers to be able to reach them, that was a great morale booster for both companies and customers, at a time of great stress.

 

Managing virtual teams

The final objective of working with virtual teams being to create value for the business, they need to be implemented and handled in a way that facilitates this value creation. Though the management could differ from industry to industry, one company to another, and even the work that is being done virtually, there are some best practices that have been found to be beneficial by many organizations.

Technology holds the key

In a way, this is stating the obvious. It is because of technology that virtual work has been made possible and is being accepted around the world.

However, technology implemented incorrectly has the potential to do even more damage that its capacity to do good for the users. Hence, care is needed while leveraging technology and related tools. There is a wide variety of applications promising to make virtual work effective. Business leaders will know from experience that there is neither a perfect technology nor a tool. Each has its advantages and disadvantages. Hence, an evaluation is needed to ensure the technology is suitable.

oWorkers operates at the cutting edge of technology. Its super secure facilities & protocols, which are ISO certified (27001:2013 & 9001:2015), provide comfort to clients regarding the security of data. Its sweeping connections with technology companies give it access to the most recent technologies that can even be used for client projects. What is more, oWorkers is also GDPR compliant.

Keep communication channels open

Physical proximity at the workplace creates clarity in communication that often goes missing in virtual work. When people are together, communication happens not merely through spoken words and phrases, but also through body language and other signals that get transmitted.

Though it cannot be replicated in a virtual environment, though video technologies have managed to bridge the gap in some measure, the organization has to keep finding ways of ensuring that there is clarity in official communication and that it does not become a game of Chinese whispers.

There may now be a need to set up standards for activities that earlier did not need them, and the mere availability in each other’s presence was enough to drive them.

Communication channels may also need to be created and categorized based on need, in order that one common channel does not get overloaded where it becomes impossible to find what you are looking for.

oWorkers has consistently followed a policy of working with a multicultural, multinational team in each of its global delivery centers. The consistent adherence to this policy has paid rich dividends, one of them being the ability to provide services in over 20 languages. This ability helps them keep communication channels always open for employees, in not one but 20 languages.

Make efforts at engagement

One of the major challenges with remote work is, well, remoteness.

When employees are at a common workplace, social and informal interactions invariably happen. There is a greater interest in each other’s lives thanks to shared lunches and water-cooler conversations. There are opportunities to even let off steam with peers before it becomes toxic and hurts the organization.

Virtual work takes away many of these opportunities. Employees operate in isolation. Not only does it prevent from bonding being created in teams, which is helpful when employees need to back each other at work or step in for someone else, it can also create psychological issues for employees. Man is said to be a social animal, thriving on interactions with other humans. If that opportunity is taken away, he/she can be reduced to a struggling, misinformed, vacuous wreck.

Leadership teams of companies need to be aware and make efforts to consciously drive engagement. They need to also recognize that as human beings and individuals if they are operating virtually, the same issues could impact them as well. Hence, there is an enhanced need to be honest with themselves regarding the stresses created by remote work.

As and when opportunities present themselves for physical interaction, or for virtual informal ones, they should be grabbed with both hands.

People are a key part of a BPO operation. oWorkers engages not only its employees but also the communities the employees come from. This is why they are looked upon as preferred employers and always have a queue of people waiting to be hired. This recognition also gives oWorkers the flexibility to hire at short notice, to provide for unexpected volume peaks for clients. They can hire an additional hundred people within 48 hours, without breaking much of a sweat.

Flexibility and awareness

Not all colleagues in an organization have the same background or personal situation. When they interact at the workplace, they could, in some ways, leave their personal lives outside the door and focus on their work.

However, with work going into their personal spaces, there is a need to recognize differences. Some people may not have separate spaces at home which can be turned into offices. Some may need to occasionally attend to important personal matters since they are at home and need to chip in.

Mandates may become less effective in this environment. Instead, greater effort should be made at driving to a consensus. After all, with no line of sight, if people don’t agree with a mandate, they are unlikely to stick to it when they are not being watched. Consensus works better in all situations but, in virtual work, its relevance goes up manifold.

BPO providers have few peers when it comes to operating flexibility. oWorkers is a great example of this aspect of their DNA. All delivery sites of oWorkers are equipped to operate on a continuous schedule, for clients who require such support. This DNA of flexibility extends to the interaction with employees as well.

Set expectations clearly

Most large professional organizations rely on the definition and measurement of goals or objectives or KRAs to ensure that people are working towards the company’s goals and not against them.

Most large organizations also try to define the role and responsibility of each individual in the organization. This is designed to ensure that they have all the skills needed to achieve the company’s goals and that people are not stepping on each other’s toes.

It is known and recognized that the more specific these, roles and goals, can be made, the better the outcomes. With virtual workers, the importance of making them specific cannot be stressed enough. Every action needs to be thought through. “Can I take a break now?” might be an easy decision at the workplace but when working virtually, one may need to be aware of the impression it could create.

The same goes for time commitment and hours to be delivered. The flexibility that might exist at the workplace is not available in the virtual world, since it can only be tracked by tools that are always black and white. They cannot replicate the winks and the nods of real people.

It would, perhaps, help to replicate the schedule of the physical workplace as the anchor, around which concessions are made. This will ensure people are available within a similar window of time to work with each other, even if it is virtually.

oWorkers believes in transparency. With employees as well as clients. It is well known for offering a choice of pricing models to clients when an engagement is being negotiated. Clients can choose from an output or input-based model for their pricing. This unique strategy is appreciated by most clients. They also often talk about savings that could reach 80% of their pre-outsourcing costs.

 

The role played by outsourcing companies

oWorkers has successfully managed virtual teams, even before virtual teams became commonplace. With its extensive operations that combine offshore and onshore, co-location, multi-site, and other strategies for delivering great quality, oWorkers has been the go-to partner for clients looking for data-based BPO services. They have emerged as one of the top three providers in the world.

They are well-recognized in local communities and can access deep talent pools without compromising on quality. Clients can continue to focus on their core business while leaving this aspect to oWorkers.

Companies like oWorkers also play a role in promoting equality in the world by taking work to underserved communities and regions.