{"id":22223,"date":"2024-08-28T11:49:39","date_gmt":"2024-08-28T11:49:39","guid":{"rendered":"https:\/\/oworkers.com\/externalisation-du-support-client\/"},"modified":"2026-05-08T11:26:51","modified_gmt":"2026-05-08T11:26:51","slug":"gestion-de-la-relation-client","status":"publish","type":"page","link":"https:\/\/oworkers.com\/fr\/gestion-de-la-relation-client\/","title":{"rendered":"Services d&rsquo;externalisation de la gestion de la relation client en multilingue"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"22223\" class=\"elementor elementor-22223 elementor-18186\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1fc2cf e-flex e-con-boxed e-con e-parent\" data-id=\"e1fc2cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-625a6fd e-con-full e-flex e-con e-child\" data-id=\"625a6fd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a444263 elementor-widget elementor-widget-image\" data-id=\"a444263\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"350\" src=\"https:\/\/oworkers.com\/wp-content\/uploads\/2026\/04\/Multilingual-Customer-Support-Outsourcing-Services.webp\" class=\"attachment-large size-large wp-image-541031\" alt=\"Multilingual-Customer-Support-Outsourcing-Services\" srcset=\"https:\/\/oworkers.com\/wp-content\/uploads\/2026\/04\/Multilingual-Customer-Support-Outsourcing-Services.webp 350w, https:\/\/oworkers.com\/wp-content\/uploads\/2026\/04\/Multilingual-Customer-Support-Outsourcing-Services-300x300.jpg 300w, https:\/\/oworkers.com\/wp-content\/uploads\/2026\/04\/Multilingual-Customer-Support-Outsourcing-Services-150x150.jpg 150w\" sizes=\"auto, (max-width: 350px) 100vw, 350px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9df617b e-con-full e-flex e-con e-child\" data-id=\"9df617b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ae7c41 elementor-widget elementor-widget-heading\" data-id=\"2ae7c41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Externalisation de la gestion de la relation client en multilingue<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d062e8 elementor-widget elementor-widget-heading\" data-id=\"4d062e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">R\u00e9pondez \u00e0 vos clients sur tous les canaux en 35 langues et sans attente. <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed60dd9 elementor-widget elementor-widget-heading\" data-id=\"ed60dd9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Transformez vos clients en ambassadeurs fid\u00e8les ! et non en clients m\u00e9contents !<br>Soyer disponible imm\u00e9diatement, r\u00e9pondez de mani\u00e8re satisfaisante 24X7X365 sur tous les canaux , en 35 langues et remporter la mise : des clients satisfaits avec un CSAT &gt; 90 % \n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d332eb elementor-align-left elementor-widget__width-auto elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"7d332eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/oworkers.com\/fr\/devis\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">DEVIS RAPIDE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42d2627 e-flex e-con-boxed e-con e-parent\" data-id=\"42d2627\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-05fbbcb e-con-full e-flex e-con e-child\" data-id=\"05fbbcb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ffd58f elementor-widget elementor-widget-heading\" data-id=\"6ffd58f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">QUELQUES R\u00c9F\u00c9RENCES <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-edf919e e-con-full e-flex e-con e-child\" data-id=\"edf919e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6fbda5 elementor-widget-tablet__width-initial elementor-widget elementor-widget-gallery\" data-id=\"c6fbda5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;aspect_ratio&quot;:&quot;1:1&quot;,&quot;_animation&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:800,&quot;columns_mobile&quot;:3,&quot;columns_tablet&quot;:5,&quot;gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:20,&quot;sizes&quot;:[]},&quot;columns&quot;:8,&quot;lazyload&quot;:&quot;yes&quot;,&quot;gallery_layout&quot;:&quot;grid&quot;,&quot;gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;content_hover_animation&quot;:&quot;fade-in&quot;}\" data-widget_type=\"gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-gallery__container\">\n\t\t\t\t\t\t\t<div class=\"e-gallery-item elementor-gallery-item elementor-animated-content\">\n\t\t\t\t\t<div class=\"e-gallery-image elementor-gallery-item__image\" data-thumbnail=\"https:\/\/oworkers.com\/wp-content\/uploads\/2026\/05\/logo-yango.jpg\" data-width=\"200\" data-height=\"200\" aria-label=\"logo-yango\" role=\"img\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"e-gallery-item elementor-gallery-item elementor-animated-content\">\n\t\t\t\t\t<div class=\"e-gallery-image elementor-gallery-item__image\" data-thumbnail=\"https:\/\/oworkers.com\/wp-content\/uploads\/2025\/01\/logo-expondo.webp\" data-width=\"200\" data-height=\"200\" aria-label=\"logo-expondo\" role=\"img\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"e-gallery-item elementor-gallery-item elementor-animated-content\">\n\t\t\t\t\t<div class=\"e-gallery-image elementor-gallery-item__image\" data-thumbnail=\"https:\/\/oworkers.com\/wp-content\/uploads\/2025\/04\/logo-batibig.webp\" data-width=\"200\" data-height=\"200\" aria-label=\"logo-batibig\" role=\"img\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"e-gallery-item elementor-gallery-item elementor-animated-content\">\n\t\t\t\t\t<div class=\"e-gallery-image elementor-gallery-item__image\" data-thumbnail=\"https:\/\/oworkers.com\/wp-content\/uploads\/2025\/01\/logo-temu.webp\" data-width=\"200\" data-height=\"200\" aria-label=\"logo-temu\" role=\"img\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"e-gallery-item elementor-gallery-item elementor-animated-content\">\n\t\t\t\t\t<div class=\"e-gallery-image elementor-gallery-item__image\" data-thumbnail=\"https:\/\/oworkers.com\/wp-content\/uploads\/2026\/04\/logo-cainiao.webp\" data-width=\"225\" data-height=\"225\" aria-label=\"logo-cainiao\" role=\"img\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"e-gallery-item elementor-gallery-item elementor-animated-content\">\n\t\t\t\t\t<div class=\"e-gallery-image elementor-gallery-item__image\" data-thumbnail=\"https:\/\/oworkers.com\/wp-content\/uploads\/2025\/09\/logo-wipro.webp\" data-width=\"300\" data-height=\"300\" aria-label=\"Services d&#039;assistance \u00e0 la client\u00e8le Wipro\" role=\"img\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"e-gallery-item elementor-gallery-item elementor-animated-content\">\n\t\t\t\t\t<div class=\"e-gallery-image elementor-gallery-item__image\" data-thumbnail=\"https:\/\/oworkers.com\/wp-content\/uploads\/2025\/01\/logo-axa.webp\" data-width=\"200\" data-height=\"200\" aria-label=\"logo-axa\" role=\"img\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"e-gallery-item elementor-gallery-item elementor-animated-content\">\n\t\t\t\t\t<div class=\"e-gallery-image elementor-gallery-item__image\" data-thumbnail=\"https:\/\/oworkers.com\/wp-content\/uploads\/2025\/01\/logo-getid-1.webp\" data-width=\"200\" data-height=\"200\" aria-label=\"logo-getid\" role=\"img\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9d32857 e-flex e-con-boxed e-con e-parent\" data-id=\"9d32857\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fb423a3 e-con-full e-flex e-con e-child\" data-id=\"fb423a3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b670053 elementor-widget elementor-widget-text-editor\" data-id=\"b670053\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/oworkers.com\/fr\/\">Home<\/a> &gt; Front office &gt; Gestion de la Relation client multilingue<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-501a62d e-con-full e-flex e-con e-child\" data-id=\"501a62d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3d5af33 e-con-full e-flex e-con e-child\" data-id=\"3d5af33\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f1abec elementor-widget elementor-widget-image\" data-id=\"4f1abec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"1436\" src=\"https:\/\/oworkers.com\/wp-content\/uploads\/2026\/02\/Customer-Support-Outsourcing-Services.webp\" class=\"attachment-full size-full wp-image-538441\" alt=\"Services d&apos;externalisation du support client\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f85240b e-con-full e-flex e-con e-child\" data-id=\"f85240b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ebee0b0 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"ebee0b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Une <strong>gestion de la relation client<\/strong> en 35 langues.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0cf4dcb elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0cf4dcb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-857080c elementor-widget elementor-widget-text-editor\" data-id=\"857080c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour l\u2019externalisation de votre relation client, nous vous proposons une combinaison HYBRIDE de solutions humaines et d\u2019IA, permettant une r\u00e9activit\u00e9 et une \u00e9volutivit\u00e9 exceptionnelles sur tous les canaux (Voix, chat , ticket) depuis nos centres bas\u00e9s en Bulgarie, en \u00c9gypte, \u00e0 Madagascar et aux Philippines.<\/p><p>Nos agents humains et nos agents IA sont pr\u00eats \u00e0 interagir avec vos clients 24X7X365, en omnicanale et dans 35 langues.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bf944d elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"2bf944d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><strong>Externalisez la gestion de votre relation client de mani\u00e8re rapide, simple, \u00e9conomique, s\u00e9curis\u00e9e et \u00e9volutive.<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a5cc15 elementor-widget elementor-widget-text-editor\" data-id=\"6a5cc15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Une chose qui nous diff\u00e9rencie ? Nous sommes suffisamment grands pour \u00eatre un partenaire mondial, mais suffisamment petits pour rester<strong> flexibles, agiles et r\u00e9actifs.<\/strong><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9366f62 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"9366f62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Exemples de types de soutien :<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98b7c55 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"98b7c55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79a47e2 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"79a47e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Support client g\u00e9n\u00e9ral<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Assistance avant-vente et apr\u00e8s-vente <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Assistance pour les commandes, les retours <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Support de facturation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Assistance technique<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d45becb e-flex e-con-boxed e-con e-parent\" data-id=\"d45becb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc1609f elementor-widget elementor-widget-heading\" data-id=\"cc1609f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Service de gestion de la relation client <b>omnicanale<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82d0176 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"82d0176\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-39e4264 e-flex e-con-boxed e-con e-parent\" data-id=\"39e4264\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-635549e e-con-full e-flex e-con e-child\" data-id=\"635549e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1d5824 elementor-position-inline-start elementor-widget__width-initial elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"e1d5824\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Expanded\" viewBox=\"0 0 64 64\"><path d=\"M56.79,12.78H7.21c-1.76,0-3.2,1.44-3.2,3.2v32.05s0,.04,0,.07c0,.02,0,.03,0,.05.06,1.71,1.46,3.08,3.19,3.08h49.58c1.72,0,3.12-1.37,3.19-3.08,0-.02,0-.03,0-.05,0-.02,0-.04,0-.07V15.98c0-1.76-1.44-3.2-3.2-3.2ZM7.21,14.78h49.58c.52,0,.96.34,1.12.81l-16.42,14.05c-1.89-3.29-5.43-5.52-9.49-5.52s-7.61,2.23-9.49,5.52L6.09,15.59c.16-.47.6-.81,1.12-.81ZM40.94,35.06c0,4.93-4.01,8.94-8.94,8.94s-8.94-4.01-8.94-8.94,4.01-8.94,8.94-8.94,8.94,4.01,8.94,8.94ZM6.01,18.15l15.64,13.38c-.38,1.11-.59,2.29-.59,3.52,0,1,.15,1.97.4,2.89l-15.45,8.39v-28.19ZM56.79,49.22H7.21c-.47,0-.87-.28-1.07-.68l16.03-8.71c1.78,3.64,5.51,6.16,9.83,6.16s8.05-2.52,9.83-6.16l16.03,8.71c-.2.4-.6.68-1.07.68ZM57.99,46.34l-15.45-8.39c.25-.92.4-1.89.4-2.89,0-1.23-.21-2.42-.59-3.52l15.64-13.38v28.19Z\"><\/path><path d=\"M37.09,31.92h-2.43s-.75-2.31-.75-2.31c-.27-.84-1.02-1.38-1.9-1.38s-1.63.54-1.9,1.38l-.75,2.31h-2.43c-.88,0-1.63.54-1.9,1.38-.27.84.01,1.72.73,2.24l1.97,1.43-.75,2.31c-.27.84.01,1.72.73,2.24.71.52,1.64.52,2.35,0l1.97-1.43,1.97,1.43c.36.26.77.39,1.18.39s.82-.13,1.18-.39c.71-.52,1-1.4.73-2.24l-.75-2.31,1.97-1.43c.71-.52,1-1.4.73-2.24-.27-.84-1.02-1.38-1.9-1.38ZM35.12,35.35c-.7.51-1,1.41-.73,2.24l.75,2.31-1.97-1.43c-.35-.26-.76-.38-1.18-.38s-.82.13-1.18.38l-1.97,1.43.75-2.31c.27-.83-.02-1.73-.73-2.24l-1.97-1.43h2.43c.87,0,1.64-.56,1.9-1.38l.75-2.33s0,0,0,.01l.75,2.31c.27.83,1.03,1.38,1.9,1.38h2.43s-1.97,1.43-1.97,1.43Z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tEmail\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d325668 elementor-position-inline-start elementor-widget__width-initial elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"d325668\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Expanded\" viewBox=\"0 0 64 64\"><path d=\"M32,24c-2.76,0-5,2.24-5,5,0,1.58.75,3.06,2,4v4c0,1.65,1.35,3,3,3s3-1.35,3-3v-4c1.25-.93,2-2.42,2-4,0-2.76-2.24-5-5-5ZM33.5,31.59c-.31.18-.5.51-.5.87v4.54c0,.55-.45,1-1,1s-1-.45-1-1v-4.54c0-.36-.19-.69-.5-.87-.92-.53-1.5-1.52-1.5-2.59,0-1.65,1.35-3,3-3s3,1.35,3,3c0,1.07-.57,2.06-1.5,2.59ZM55,4h-26c-2.76,0-5,2.24-5,5v11.92c-.34.04-.68.08-1.03.08h-2.97c-.55,0-1,.45-1,1v5h-10c-2.76,0-5,2.24-5,5v16c0,2.76,2.24,5,5,5h1c.55,0,1,.45,1,1v3.17c0,1.24.71,2.3,1.86,2.78.38.16.78.24,1.16.24.77,0,1.52-.3,2.1-.88l5.42-5.42c.56-.56,1.33-.88,2.12-.88h11.34c2.76,0,5-2.24,5-5v-6.13l.1-.07c2.87-1.91,4.63-5.03,4.85-8.43l2.93,2.93c.58.58,1.33.88,2.1.88.39,0,.78-.08,1.16-.24,1.14-.47,1.86-1.54,1.86-2.78v-3.17c0-.55.45-1,1-1h1c2.76,0,5-2.24,5-5V9c0-2.76-2.24-5-5-5ZM38,48c0,1.65-1.35,3-3,3h-11.34c-1.32,0-2.61.53-3.54,1.46l-5.42,5.42c-.44.44-.94.28-1.08.22s-.62-.31-.62-.93v-3.17c0-1.65-1.35-3-3-3h-1c-1.65,0-3-1.35-3-3v-16c0-1.65,1.35-3,3-3h10v3.65c0,3.69,1.83,7.11,4.9,9.15l7.55,5.03c.17.11.36.17.55.17s.39-.06.55-.17l5.45-3.63v4.8ZM43,32.65c0,3.02-1.5,5.82-4.01,7.49l-6.99,4.66-6.99-4.66c-2.51-1.67-4.01-4.47-4.01-7.49v-9.65h1.97c2.18,0,4.29-.64,6.1-1.85l2.93-1.95,2.93,1.95c1.81,1.21,3.92,1.85,6.1,1.85h1.97v9.65ZM58,25c0,1.65-1.35,3-3,3h-1c-1.65,0-3,1.35-3,3v3.17c0,.62-.47.87-.62.93s-.65.22-1.08-.22l-4.3-4.3v-8.59c0-.55-.45-1-1-1h-2.97c-1.78,0-3.51-.52-4.99-1.51l-3.48-2.32c-.34-.22-.77-.22-1.11,0l-3.48,2.32c-.62.41-1.28.72-1.96.97v-11.45c0-1.65,1.35-3,3-3h26c1.65,0,3,1.35,3,3v16ZM54,11c0,.55-.45,1-1,1h-10c-.55,0-1-.45-1-1s.45-1,1-1h10c.55,0,1,.45,1,1ZM54,15c0,.55-.45,1-1,1h-16c-.55,0-1-.45-1-1s.45-1,1-1h16c.55,0,1,.45,1,1ZM22,46c0,.55-.45,1-1,1h-10c-.55,0-1-.45-1-1s.45-1,1-1h10c.55,0,1,.45,1,1ZM10,42c0-.55.45-1,1-1h4c.55,0,1,.45,1,1s-.45,1-1,1h-4c-.55,0-1-.45-1-1Z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tLive Chat\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-016523c elementor-position-inline-start elementor-widget__width-initial elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"016523c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 64 64\"><g id=\"Expanded\"><path d=\"M49,14H46V9a5,5,0,0,0-5-5H15a5,5,0,0,0-5,5V55a5,5,0,0,0,5,5H41a5,5,0,0,0,5-5V36h3a5,5,0,0,0,5-5V19A5,5,0,0,0,49,14ZM22,6H34V7a1,1,0,0,1-1,1H23a1,1,0,0,1-1-1ZM41,58H15a3,3,0,0,1-3-3V52H44v3A3,3,0,0,1,41,58Zm3-8H12V9a3,3,0,0,1,3-3h5V7a3,3,0,0,0,3,3H33a3,3,0,0,0,3-3V6h5a3,3,0,0,1,3,3v5H29a5,5,0,0,0-5,5V31a5,5,0,0,0,5,5,2,2,0,0,1,2,2v.17a3,3,0,0,0,1.85,2.77,3,3,0,0,0,1.17.24,3,3,0,0,0,2.1-.89l3.71-3.7A2,2,0,0,1,41.24,36H44Zm8-19a3,3,0,0,1-3,3H41.24a4,4,0,0,0-2.83,1.17l-3.7,3.71A1,1,0,0,1,33,38.17V38a4,4,0,0,0-4-4,3,3,0,0,1-3-3V19a3,3,0,0,1,3-3H49a3,3,0,0,1,3,3ZM39,22a3,3,0,1,0,3,3A3,3,0,0,0,39,22Zm0,4a1,1,0,1,1,1-1A1,1,0,0,1,39,26Zm-8-4a3,3,0,1,0,3,3A3,3,0,0,0,31,22Zm0,4a1,1,0,1,1,1-1A1,1,0,0,1,31,26Zm16-4a3,3,0,1,0,3,3A3,3,0,0,0,47,22Zm0,4a1,1,0,1,1,1-1A1,1,0,0,1,47,26ZM31,55a1,1,0,0,1-1,1H26a1,1,0,0,1,0-2h4A1,1,0,0,1,31,55ZM30,45a1,1,0,0,1-1,1H17a1,1,0,0,1,0-2H29A1,1,0,0,1,30,45ZM16,41a1,1,0,0,1,1-1h6a1,1,0,0,1,0,2H17A1,1,0,0,1,16,41Z\"><\/path><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSMS\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5255ec8 elementor-position-inline-start elementor-widget__width-initial elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"5255ec8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Outline_Expand\" data-name=\"Outline Expand\" viewBox=\"0 0 64 64\"><title>Call discussion<\/title><path d=\"M42.6,44.4A27.64,27.64,0,0,0,40,42.31a3.39,3.39,0,0,0-5.07,1.35l-.72,1.6a1.38,1.38,0,0,1-1.77.72L31,45.39a19.57,19.57,0,0,1-7.93-5.13,19.57,19.57,0,0,1-5.13-7.93c-.19-.48-.37-1-.58-1.45a1.37,1.37,0,0,1,.71-1.78l1.71-.77a3.4,3.4,0,0,0,1.43-5,22.2,22.2,0,0,0-2.89-3.58,22.44,22.44,0,0,0-4.56-3.55,3.35,3.35,0,0,0-4.09.54l-2.71,2.7h0L5.31,21.11a11.34,11.34,0,0,0,0,16L26.2,58a11.32,11.32,0,0,0,16,0l4.27-4.27a3.39,3.39,0,0,0,.45-4.24A27.34,27.34,0,0,0,42.6,44.4ZM11.06,18.19a1.42,1.42,0,0,1,1-.41,1.32,1.32,0,0,1,.67.18,21.08,21.08,0,0,1,4.16,3.23,21.84,21.84,0,0,1,2.64,3.27,1.41,1.41,0,0,1,.17,1.18,1.32,1.32,0,0,1-.75.86l-1.71.77a3.16,3.16,0,0,0-.56.33L9.08,20.18ZM40.79,56.58a9.33,9.33,0,0,1-13.18,0L6.73,35.7a9.32,9.32,0,0,1,0-13.18l.93-.93,7.79,7.61a3.35,3.35,0,0,0,0,2.45c.21.48.39,1,.57,1.41a21.36,21.36,0,0,0,5.58,8.61,21.36,21.36,0,0,0,8.61,5.58l1.41.57a3.32,3.32,0,0,0,2.28.09l7.62,7.9Zm4.26-4.26L43,54.4l-7.36-7.64a3.92,3.92,0,0,0,.43-.68l.71-1.59a1.36,1.36,0,0,1,.9-.77,1.43,1.43,0,0,1,1.2.22,27.87,27.87,0,0,1,2.4,1.94,24.59,24.59,0,0,1,4,4.7A1.38,1.38,0,0,1,45.05,52.32Zm8.43-41.64a1,1,0,0,1-1,1H40.09a1,1,0,0,1,0-2H52.48A1,1,0,0,1,53.48,10.68Zm0,6.86a1,1,0,0,1-1,1H40.09a1,1,0,0,1,0-2H52.48A1,1,0,0,1,53.48,17.54Zm0,6.86a1,1,0,0,1-1,1H40.09a1,1,0,0,1,0-2H52.48A1,1,0,0,1,53.48,24.4Zm4.77-22H34.32a3.77,3.77,0,0,0-3.76,3.76V26L27,30.35a3.38,3.38,0,0,0,2.59,5.51,3.85,3.85,0,0,0,.88-.11l10.84-2.82h17A3.76,3.76,0,0,0,62,29.17v-23A3.76,3.76,0,0,0,58.25,2.41ZM60,29.17a1.76,1.76,0,0,1-1.75,1.76H41.16a1.15,1.15,0,0,0-.26,0l-11,2.85a1.37,1.37,0,0,1-1.41-2.19l3.82-4.68a1,1,0,0,0,.22-.64V6.17a1.76,1.76,0,0,1,1.76-1.76H58.25A1.76,1.76,0,0,1,60,6.17Z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAppels t\u00e9l\u00e9phoniques\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9db1b38 e-con-full e-flex e-con e-child\" data-id=\"9db1b38\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5fc6559 elementor-position-inline-start elementor-widget__width-initial elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"5fc6559\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Expanded\" viewBox=\"0 0 64 64\"><path d=\"M38.16,27h-1.8c-.43,0-.82-.28-.95-.69l-.55-1.71h0c-.41-1.26-1.53-2.07-2.85-2.07h0c-1.32,0-2.44.81-2.85,2.07l-.55,1.71c-.13.41-.52.69-.95.69h-1.8c-1.32,0-2.44.81-2.85,2.07-.41,1.26.02,2.58,1.09,3.35l1.45,1.06c.35.26.5.7.36,1.12l-.56,1.71c-.41,1.26.02,2.58,1.09,3.35,1.07.78,2.46.78,3.53,0l1.45-1.06c.35-.26.82-.26,1.18,0l1.45,1.06c.54.39,1.15.58,1.76.58s1.23-.19,1.76-.58c1.07-.78,1.5-2.09,1.09-3.35l-.55-1.71c-.13-.41.01-.86.36-1.12l1.45-1.06c1.07-.78,1.5-2.1,1.09-3.35s-1.53-2.07-2.85-2.07ZM38.74,30.81l-1.45,1.06c-1.05.77-1.49,2.11-1.09,3.35l.55,1.71c.21.64-.23,1.02-.36,1.12-.14.1-.63.39-1.17,0l-1.45-1.06c-1.05-.77-2.47-.77-3.53,0l-1.45,1.06c-.55.4-1.04.1-1.18,0-.14-.1-.57-.48-.36-1.12l.56-1.71c.4-1.24-.04-2.59-1.09-3.35l-1.45-1.06c-.55-.4-.42-.96-.36-1.12s.28-.69.95-.69h1.8c1.3,0,2.45-.83,2.85-2.07l.55-1.71c.21-.64.78-.69.95-.69h0c.17,0,.74.05.95.69l.55,1.71c.4,1.24,1.55,2.07,2.85,2.07h1.8c.67,0,.9.53.95.69s.18.72-.36,1.12ZM57,29c-1.3,0-2.4.84-2.82,2h-8.23c-.49-6.92-6.03-12.46-12.95-12.95v-8.23c1.16-.41,2-1.51,2-2.82,0-1.65-1.35-3-3-3s-3,1.35-3,3c0,1.3.84,2.4,2,2.82v8.23c-6.92.49-12.46,6.03-12.95,12.95h-8.23c-.41-1.16-1.51-2-2.82-2-1.65,0-3,1.35-3,3s1.35,3,3,3c1.3,0,2.4-.84,2.82-2h8.23c.49,6.92,6.03,12.46,12.95,12.95v8.23c-1.16.41-2,1.51-2,2.82,0,1.65,1.35,3,3,3s3-1.35,3-3c0-1.3-.84-2.4-2-2.82v-8.23c6.92-.49,12.46-6.03,12.95-12.95h8.23c.41,1.16,1.51,2,2.82,2,1.65,0,3-1.35,3-3s-1.35-3-3-3ZM32,6c.55,0,1,.45,1,1s-.45,1-1,1-1-.45-1-1,.45-1,1-1ZM7,33c-.55,0-1-.45-1-1s.45-1,1-1,1,.45,1,1-.45,1-1,1ZM32,58c-.55,0-1-.45-1-1s.45-1,1-1,1,.45,1,1-.45,1-1,1ZM32,44c-6.62,0-12-5.38-12-12s5.38-12,12-12,12,5.38,12,12-5.38,12-12,12ZM57,33c-.55,0-1-.45-1-1s.45-1,1-1,1,.45,1,1-.45,1-1,1ZM51.31,37.21c-1.84,6.85-7.24,12.25-14.1,14.1-.09.02-.17.03-.26.03-.44,0-.84-.29-.96-.74-.14-.53.17-1.08.71-1.23,6.17-1.66,11.03-6.52,12.68-12.68.14-.53.7-.85,1.23-.71.53.14.85.69.71,1.23ZM12.69,26.79c1.84-6.85,7.24-12.25,14.1-14.1.53-.14,1.08.17,1.23.71.14.53-.17,1.08-.71,1.23-6.17,1.66-11.03,6.52-12.68,12.68-.12.45-.52.74-.97.74-.09,0-.17-.01-.26-.03-.53-.14-.85-.69-.71-1.23ZM28.02,50.6c-.12.45-.52.74-.97.74-.09,0-.17-.01-.26-.03-6.85-1.84-12.25-7.24-14.1-14.1-.14-.53.17-1.08.71-1.23.54-.14,1.08.17,1.23.71,1.66,6.17,6.52,11.03,12.68,12.68.53.14.85.69.71,1.23ZM35.98,13.4c.14-.53.7-.85,1.23-.71,6.85,1.84,12.25,7.24,14.1,14.1.14.53-.17,1.08-.71,1.23-.09.02-.17.03-.26.03-.44,0-.84-.29-.96-.74-1.66-6.17-6.52-11.03-12.68-12.68-.53-.14-.85-.69-.71-1.23Z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMessages sur les r\u00e9seaux sociaux\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-215d9ef elementor-position-inline-start elementor-widget__width-initial elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"215d9ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Expanded\" viewBox=\"0 0 64 64\"><path d=\"M52.01,26.12c-.66-.4-1.44-.51-2.19-.32-.75.19-1.38.66-1.77,1.32l-.65,1.09s0,0,0,0,0,0,0,0l-3.01,5.06c-.36.6-.51,1.28-.44,1.98l.14,1.47c.05.55.36,1.04.83,1.32.27.16.57.24.88.24.23,0,.46-.04.67-.14l1.35-.58c.64-.27,1.17-.74,1.53-1.34l3.66-6.16c.81-1.37.36-3.15-1-3.96ZM47.64,35.21c-.14.23-.34.41-.59.52h0l-1,.43-.1-1.09c-.03-.27.03-.54.17-.77l2.5-4.2,1.52.91-2.5,4.21ZM51.29,29.06l-.14.23-1.52-.91.14-.23c.12-.2.31-.35.54-.41.07-.02.15-.03.22-.03.16,0,.31.04.45.13.42.25.56.8.31,1.22Z\"><\/path><path d=\"M49.5,22.27v-13.94c0-2.39-1.94-4.33-4.33-4.33H9.83c-2.39,0-4.33,1.94-4.33,4.33v47.34c0,2.39,1.94,4.33,4.33,4.33h35.34c2.39,0,4.33-1.94,4.33-4.33v-13.94c5.03-.42,9-4.62,9-9.73s-3.97-9.31-9-9.73ZM47.5,55.67c0,1.29-1.05,2.33-2.33,2.33H9.83c-1.28,0-2.33-1.04-2.33-2.33V8.33c0-1.29,1.05-2.33,2.33-2.33h35.34c1.28,0,2.33,1.04,2.33,2.33v13.98c-.69.08-1.36.24-2,.46v-11.94c0-1.56-1.27-2.83-2.83-2.83H12.33c-1.56,0-2.83,1.27-2.83,2.83v42.34c0,1.56,1.27,2.83,2.83,2.83h30.34c1.56,0,2.83-1.27,2.83-2.83v-11.94c.64.22,1.31.38,2,.46v13.98ZM25.38,24.29c.62.37,1.34.6,2.12.6s1.5-.23,2.12-.6c1.79.82,2.98,2.6,2.98,4.59,0,.06,0,.12,0,.17-1.35,1.2-3.13,1.94-5.09,1.94s-3.73-.74-5.09-1.94c0-.06,0-.11,0-.17,0-1.99,1.18-3.78,2.98-4.59ZM25.36,20.77c0-1.17.96-2.12,2.14-2.12s2.14.95,2.14,2.12-.96,2.12-2.14,2.12-2.14-.95-2.14-2.12ZM31.08,22.8c.34-.6.56-1.29.56-2.03,0-2.27-1.86-4.12-4.14-4.12s-4.14,1.85-4.14,4.12c0,.74.21,1.43.56,2.03-1.56.91-2.71,2.37-3.22,4.08-.55-1.05-.86-2.24-.86-3.5,0-4.2,3.44-7.62,7.66-7.62s7.66,3.42,7.66,7.62c0,1.26-.32,2.45-.86,3.5-.51-1.71-1.66-3.18-3.22-4.08ZM20.75,30.25s.04.04.06.05c1.74,1.67,4.09,2.7,6.69,2.7s4.95-1.03,6.69-2.7c.02-.02.04-.03.06-.05,1.19-1.16,2.07-2.62,2.54-4.25h4.16c-1.3,1.66-2.09,3.74-2.09,6,0,3.49,1.86,6.56,4.64,8.28v12.89c0,.46-.37.83-.83.83H12.33c-.46,0-.83-.37-.83-.83v-27.17h6.71c.47,1.63,1.35,3.09,2.54,4.25ZM37.13,24c.01-.2.03-.41.03-.62,0-5.3-4.33-9.62-9.66-9.62s-9.66,4.31-9.66,9.62c0,.21.02.41.03.62h-6.37v-13.17c0-.46.37-.83.83-.83h30.34c.46,0,.83.37.83.83v12.89c-.15.09-.3.18-.44.28h-5.93ZM48.68,39.77c-4.31,0-7.82-3.48-7.82-7.77s3.51-7.77,7.82-7.77,7.82,3.48,7.82,7.77-3.51,7.77-7.82,7.77Z\"><\/path><path d=\"M19.97,36.94h15.06c.55,0,1-.45,1-1s-.45-1-1-1h-15.06c-.55,0-1,.45-1,1s.45,1,1,1Z\"><\/path><path d=\"M15.5,41.11c0,.55.45,1,1,1h22c.55,0,1-.45,1-1s-.45-1-1-1h-22c-.55,0-1,.45-1,1Z\"><\/path><path d=\"M18.98,44.42h-3.17c-1.13,0-2.06.92-2.06,2.06v3.17c0,1.13.92,2.05,2.06,2.05h3.17c1.13,0,2.06-.92,2.06-2.05v-3.17c0-1.13-.92-2.06-2.06-2.06ZM19.03,49.65s-.02.05-.06.05l-3.23-.05.06-3.23,3.23.06v3.17Z\"><\/path><path d=\"M29.09,44.42h-3.17c-1.13,0-2.06.92-2.06,2.06v3.17c0,1.13.92,2.05,2.06,2.05h3.17c1.13,0,2.06-.92,2.06-2.05v-3.17c0-1.13-.92-2.06-2.06-2.06ZM29.14,49.65s-.02.05-.06.05l-3.23-.05.06-3.23,3.23.06v3.17Z\"><\/path><path d=\"M36.02,44.42c-1.13,0-2.06.92-2.06,2.06v3.17c0,1.13.92,2.05,2.06,2.05h3.17c1.13,0,2.06-.92,2.06-2.05v-3.17c0-1.13-.92-2.06-2.06-2.06h-3.17ZM39.25,49.65s-.02.05-.06.05l-3.23-.05.06-3.23,3.23.06v3.17Z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMessages int\u00e9gr\u00e9s aux applications, chat en ligne\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed337cb elementor-position-inline-start elementor-widget__width-initial elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"ed337cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Expanded\" viewBox=\"0 0 64 64\"><defs><style>      .cls-1 {        stroke-width: 0px;      }    <\/style><\/defs><path 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class=\"cls-1\" d=\"m49.19,34.22c1.71,0,3.09-1.39,3.09-3.09s-1.39-3.09-3.09-3.09-3.09,1.39-3.09,3.09,1.39,3.09,3.09,3.09Zm0-4.18c.6,0,1.09.49,1.09,1.09s-.49,1.09-1.09,1.09-1.09-.49-1.09-1.09.49-1.09,1.09-1.09Z\"><\/path><path class=\"cls-1\" d=\"m49.19,37.85c-1.71,0-3.09,1.39-3.09,3.09s1.39,3.09,3.09,3.09,3.09-1.39,3.09-3.09-1.39-3.09-3.09-3.09Zm0,4.19c-.6,0-1.09-.49-1.09-1.09s.49-1.09,1.09-1.09,1.09.49,1.09,1.09-.49,1.09-1.09,1.09Z\"><\/path><path class=\"cls-1\" d=\"m54.09,32.94c-1.71,0-3.09,1.39-3.09,3.09s1.39,3.09,3.09,3.09,3.09-1.39,3.09-3.09-1.39-3.09-3.09-3.09Zm0,4.19c-.6,0-1.09-.49-1.09-1.09s.49-1.09,1.09-1.09,1.09.49,1.09,1.09-.49,1.09-1.09,1.09Z\"><\/path><path class=\"cls-1\" d=\"m47.37,36.04c0-1.71-1.39-3.09-3.09-3.09s-3.09,1.39-3.09,3.09,1.39,3.09,3.09,3.09,3.09-1.39,3.09-3.09Zm-3.09,1.09c-.6,0-1.09-.49-1.09-1.09s.49-1.09,1.09-1.09,1.09.49,1.09,1.09-.49,1.09-1.09,1.09Z\"><\/path><path class=\"cls-1\" d=\"m34.11,36.28h-4.22c-.55,0-1,.45-1,1s.45,1,1,1h4.22c.55,0,1-.45,1-1s-.45-1-1-1Z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMessages dans les jeux\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t\u00c9galement dans le m\u00e9ta-verse VR\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3699fd2 e-flex e-con-boxed e-con e-parent\" data-id=\"3699fd2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3b4cc42 e-con-full e-flex e-con e-child\" data-id=\"3b4cc42\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8bcfcfa elementor-widget elementor-widget-heading\" data-id=\"8bcfcfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">10 avantages de nos services d'externalisation de la relation client multilingue<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a106e95 e-con-full e-flex e-con e-child\" data-id=\"a106e95\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70b836d elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"70b836d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">4 centres \u00e0 travers le monde, offrant stabilit\u00e9 et disponibilit\u00e9 des talents.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Technologies IA de pointe. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Entreprise labellis\u00e9e \"\u00e0 fort impact social\" <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Disponibilit\u00e9<\/b> 24X7X365 <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Un taux d'attrition exceptionnellement bas &lt;3 %. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Une capacit\u00e9 multilingue dans 35 langues.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Des solutions tr\u00e8s \u00e9conomiques<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Une \u00e9quipe avec une vaste exp\u00e9rience,<b> travaillant depuis 30 ans dans le secteur.<\/b><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Des rapports quotidiens avec des indicateurs cl\u00e9s de performance et des accords de niveau de service (SLA) stricts.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Conformes au RGPD , norm\u00e9 ISO 27001 pour la s\u00e9curit\u00e9 de vos op\u00e9rations.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9d67e9e e-flex e-con-boxed e-con e-parent\" data-id=\"9d67e9e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cb1c9b8 e-con-full e-flex e-con e-child\" data-id=\"cb1c9b8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-999c9bf elementor-widget elementor-widget-heading\" data-id=\"999c9bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4 centres de production id\u00e9alement situ\u00e9s <br>en terme de co\u00fbt et disponibilit\u00e9 des talents<br><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54db344 e-con-full e-flex e-con e-child\" data-id=\"54db344\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a7a7b1d e-con-full e-flex e-con e-child\" data-id=\"a7a7b1d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71e36a4 elementor-widget elementor-widget-image\" data-id=\"71e36a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/oworkers.com\/wp-content\/uploads\/elementor\/thumbs\/Bulgaria-customer-support-center-EU-GDPR-compliant-rlcvcm1cfyeer5mlimng4k08fkrgf1j6f5t92vl8pk.webp\" title=\"Centre d\u2019assistance \u00e0 la client\u00e8le en Bulgarie \u2013 Conforme au RGPD de l\u2019UE\" alt=\"Centre d&apos;assistance \u00e0 la client\u00e8le en Bulgarie - Conforme au RGPD de l&apos;UE\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-318986b elementor-widget elementor-widget-text-editor\" data-id=\"318986b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>BULGARIE<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65a8fd3 elementor-widget elementor-widget-text-editor\" data-id=\"65a8fd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>E.U  GDPR Compliant<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f5c43d7 e-con-full e-flex e-con e-child\" data-id=\"f5c43d7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;,&quot;animation_delay&quot;:500}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2098e91 elementor-widget elementor-widget-image\" data-id=\"2098e91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/oworkers.com\/wp-content\/uploads\/elementor\/thumbs\/Egypt-customer-support-center-location-rlcvcm1cfyeer5mlimng4k08fkrgf1j6f5t92vl8pk.webp\" title=\"Centre d\u2019assistance \u00e0 la client\u00e8le en Bulgarie \u2013 Conforme au RGPD de l\u2019UE\" alt=\"Centre d&apos;assistance \u00e0 la client\u00e8le en Bulgarie - Conforme au RGPD de l&apos;UE\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d5c891 elementor-widget elementor-widget-text-editor\" data-id=\"9d5c891\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>EGYPTE<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d43d76c e-con-full e-flex e-con e-child\" data-id=\"d43d76c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;,&quot;animation_delay&quot;:1000}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bdd196 elementor-widget elementor-widget-image\" data-id=\"6bdd196\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/oworkers.com\/wp-content\/uploads\/elementor\/thumbs\/Madagascar-customer-support-center-location-rlcvcl3i94d4fjnyo48tk28ru6w37cfg315rllmmvs.webp\" title=\"Emplacement du centre d\u2019assistance \u00e0 la client\u00e8le de Madagascar\" alt=\"Emplacement du centre d&apos;assistance \u00e0 la client\u00e8le de Madagascar\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c14319a elementor-widget elementor-widget-text-editor\" data-id=\"c14319a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>MADAGASCAR<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-139d7b7 e-con-full e-flex e-con e-child\" data-id=\"139d7b7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;,&quot;animation_delay&quot;:1000}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41dad3d elementor-widget elementor-widget-image\" data-id=\"41dad3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"60\" src=\"https:\/\/oworkers.com\/wp-content\/uploads\/2026\/01\/philippines-customer-support-center-location.webp\" class=\"attachment-full size-full wp-image-538299\" alt=\"Emplacement du centre d&apos;assistance \u00e0 la client\u00e8le aux Philippines\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b97a27 elementor-widget elementor-widget-text-editor\" data-id=\"7b97a27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>PHILIPPINES<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8808dc8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8808dc8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b6ec853\" data-id=\"b6ec853\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d7a16dd elementor-widget-tablet__width-initial elementor-widget elementor-widget-image\" data-id=\"d7a16dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"550\" height=\"400\" src=\"https:\/\/oworkers.com\/wp-content\/uploads\/2025\/05\/multilingual-services.webp\" class=\"attachment-large size-large wp-image-530246\" alt=\"services multilingues\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9263cde\" data-id=\"9263cde\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-94d8f9a elementor-widget elementor-widget-heading\" data-id=\"94d8f9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Nos langues \n\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb5e09f elementor-widget elementor-widget-text-editor\" data-id=\"fb5e09f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Nous travaillons en 35 langues :<\/b><\/p><ul><li>Fran\u00e7ais (sans accent) Anglais, Allemand, Italien, Espagnol, Portugais<\/li><li>Bulgare, Tch\u00e8que, Turque, Russe, Ukrainien, Hollandais<\/li><li>Polonais, Grecque, Roumain, Slovaque, Croate, Hongrois<\/li><li>Hollandais<\/li><li>Arabe<\/li><li>Su\u00e9dois, Finnois, Danois, Norv\u00e9gien<\/li><li>Chinois, Tha\u00ef, Malais, Japonais, Indon\u00e9sien, Vietnamien, Cor\u00e9en<br><br>Quelle que soit la langue, nous garantissons un service de qualit\u00e9, une productivit\u00e9 et des performances li\u00e9es \u00e0 des indicateurs cl\u00e9s de performance (KPI) solides et \u00e0 vos exigences en mati\u00e8re de niveau de service (SLA) d\u00e8s que nous devenons votre partenaire d\u2019externalisation pour la saisie de donn\u00e9es multilingues.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5aa76ed elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5aa76ed\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-38085da\" data-id=\"38085da\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8217dc6 elementor-widget elementor-widget-heading\" data-id=\"8217dc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Des \u00e9conomies r\u00e9elles\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b8f9fa elementor-widget elementor-widget-text-editor\" data-id=\"6b8f9fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Nous offrons une \u00e9conomie de 50 % \u00e0 70 % <\/strong>par rapport au cout fran\u00e7ais et cela sans compromettre la qualit\u00e9 de l&rsquo;op\u00e9ration.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-65c0f25\" data-id=\"65c0f25\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ac6e36 elementor-widget-tablet__width-initial elementor-widget elementor-widget-image\" data-id=\"8ac6e36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"550\" height=\"312\" src=\"https:\/\/oworkers.com\/wp-content\/uploads\/2025\/04\/cost-saving-customer-support-services.webp\" class=\"attachment-large size-large wp-image-539264\" alt=\"Services d&apos;assistance \u00e0 la client\u00e8le \u00e9conomiques\" srcset=\"https:\/\/oworkers.com\/wp-content\/uploads\/2025\/04\/cost-saving-customer-support-services.webp 550w, https:\/\/oworkers.com\/wp-content\/uploads\/2025\/04\/cost-saving-customer-support-services-300x170.webp 300w\" sizes=\"auto, (max-width: 550px) 100vw, 550px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a194dfc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a194dfc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-36c3593\" data-id=\"36c3593\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1cc2071 elementor-widget-tablet__width-initial elementor-widget elementor-widget-image\" data-id=\"1cc2071\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"550\" height=\"328\" src=\"https:\/\/oworkers.com\/wp-content\/uploads\/2025\/04\/awesome-ata-customer-support-services.webp\" class=\"attachment-large size-large wp-image-529287\" alt=\"ATA g\u00e9nial avec services d&apos;assistance \u00e0 la client\u00e8le\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c66557d\" data-id=\"c66557d\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-957c6a9 elementor-widget elementor-widget-heading\" data-id=\"957c6a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Un DMA exceptionnel\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbb4a9d elementor-widget elementor-widget-text-editor\" data-id=\"bbb4a9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>DMA signifie \u00ab D\u00e9lai Moyen d&rsquo;Attente\u00a0\u00bb<\/p><p>PLUS AUCUNE ATTENTE : il est devenue indispensable pour un service client de r\u00e9pondre en moins de 30 secondes<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9a403fa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9a403fa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-18f4066\" data-id=\"18f4066\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74909be elementor-widget elementor-widget-heading\" data-id=\"74909be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">IA : L'INTELLIGENCE ARTIFICIELLE\n\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19ac784 elementor-widget elementor-widget-heading\" data-id=\"19ac784\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">ET LES NOUVELLES INTERACTIONS VIRTUELLES\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a99ea58 elementor-widget elementor-widget-text-editor\" data-id=\"a99ea58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous utilisons les meilleures technologies d\u2019IA pour l\u2019<a href=\"https:\/\/oworkers.com\/fr\/service-client-ia\/\"><strong>automatisation des r\u00e9ponses en niveau 1 <\/strong><\/a>avec une disponibilit\u00e9 imm\u00e9diate quel que soit le volume d\u2019appels ou d\u2019interactions.<\/p><p>Nous g\u00e9rons les nouvelles formes d&rsquo;interaction, telles que la r\u00e9alit\u00e9 virtuelle, les vid\u00e9os en face \u00e0 face et le m\u00e9taverse, afin d&rsquo;offrir <strong>une exp\u00e9rience client unique.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-205ab69\" data-id=\"205ab69\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b2eb87f elementor-widget-tablet__width-initial elementor-widget elementor-widget-image\" data-id=\"b2eb87f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"550\" height=\"400\" src=\"https:\/\/oworkers.com\/wp-content\/uploads\/2025\/04\/IA-customer-support-services.webp\" class=\"attachment-large size-large wp-image-529289\" alt=\"Services d&apos;assistance \u00e0 la client\u00e8le boost\u00e9 avec une IA\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-332f4d6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"332f4d6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-91221ee\" data-id=\"91221ee\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-175aff6 elementor-widget elementor-widget-heading\" data-id=\"175aff6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">S\u00c9CURIT\u00c9 DE VOS DONN\u00c9ES \n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cce6589 elementor-widget elementor-widget-text-editor\" data-id=\"cce6589\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les lois sur la protection des donn\u00e9es telles que le <a href=\"https:\/\/gdpr-info.eu\/\" target=\"_blank\" rel=\"noopener\">RGPD <\/a>et le CCPA comptent parmi les plus strictes au monde et doivent \u00eatre prises au s\u00e9rieux.<\/p><p><strong>Tous nos centres de production <\/strong>(Bulgarie dans l&rsquo;UE, Madagascar, \u00c9gypte et Philippines) fonctionnent selon un protocole de protection des donn\u00e9es hautement s\u00e9curis\u00e9 bas\u00e9 sur la norme ISO 27001, avec une conformit\u00e9 totale au RGPD et au CCPA.<\/p><p>Nous fournissons des mesures de s\u00e9curit\u00e9 de premier ordre, notamment :<\/p><ul><li>Agents de s\u00e9curit\u00e9 24 h\/24, 7 j\/7 + contr\u00f4le d&rsquo;acc\u00e8s biom\u00e9trique<\/li><li>Surveillance vid\u00e9o 24X7X365<\/li><li>Gestion centralis\u00e9e et robuste des mots de passe<\/li><li>Protection antivirus et anti-malware centralis\u00e9e<\/li><li>Pare-feu Cisco avanc\u00e9<\/li><li>Serveurs de stockage \u00e0 froid<\/li><li>Serveurs et r\u00e9seaux s\u00e9par\u00e9s<\/li><li>Zones \u00e0 acc\u00e8s restreint<\/li><li>Processus d&rsquo;anonymisation des donn\u00e9es <br><br><\/li><\/ul><p>Cela garantit que vos donn\u00e9es restent s\u00e9curis\u00e9es \u00e0 100 % et ne sont pas compromises. Notre d\u00e9l\u00e9gu\u00e9 \u00e0 la <strong>protection des donn\u00e9es (DPO)<\/strong> est \u00e0 votre disposition pour r\u00e9pondre \u00e0 toutes vos questions une fois l&rsquo;accord de confidentialit\u00e9 sign\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f372425\" data-id=\"f372425\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fa0f338 elementor-widget elementor-widget-image\" data-id=\"fa0f338\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"630\" src=\"https:\/\/oworkers.com\/wp-content\/uploads\/2025\/04\/secure-data.webp\" class=\"attachment-large size-large wp-image-529293\" alt=\"S\u00e9curit\u00e9 des donn\u00e9es pour l&apos;Assistance client\u00e8le\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0c9a19d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0c9a19d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6eda1ab\" data-id=\"6eda1ab\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eef57d1 elementor-widget elementor-widget-heading\" data-id=\"eef57d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u00c9VOLUTIVIT\u00c9 + \u00c9THIQUE\n\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50ef23a elementor-widget elementor-widget-text-editor\" data-id=\"50ef23a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nos solutions hybrides et nos implantations nous permettent d&rsquo;\u00eatre extr\u00eamement r\u00e9actif sur les mont\u00e9es et baisses de volumes. Nous sommes \u00ab\u00a0scalable\u00a0\u00bb.<\/p><p>+ pourtant <strong>Nous employons UNIQUEMENT des salari\u00e9s<\/strong> b\u00e9n\u00e9ficiant d&rsquo;une couverture sociale compl\u00e8te, pas de freelances, pas de crowdsourcers.<\/p><p>Lisez notre <strong><a href=\"https:\/\/oworkers.com\/wp-content\/uploads\/2023\/11\/Oworkers-Code-of-Ethics.pdf\">code d\u2019\u00e9thique<\/a><\/strong> et notre <strong><a href=\"https:\/\/oworkers.com\/wp-content\/uploads\/2023\/11\/Oworkers-Code-of-Conduct.pdf\">code de conduite<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dd45c6c\" data-id=\"dd45c6c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-256f395 elementor-widget-tablet__width-initial elementor-widget elementor-widget-image\" data-id=\"256f395\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"550\" height=\"375\" src=\"https:\/\/oworkers.com\/wp-content\/uploads\/2026\/01\/Ethical-customer-support.webp\" class=\"attachment-large size-large wp-image-538442\" alt=\"Assistance client\u00e8le \u00e9thique\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-be9bd1f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"be9bd1f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7c828f2\" data-id=\"7c828f2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b5e57d elementor-widget-tablet__width-initial elementor-widget elementor-widget-image\" data-id=\"2b5e57d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"550\" height=\"411\" src=\"https:\/\/oworkers.com\/wp-content\/uploads\/2025\/05\/stable-customer-support-services.webp\" class=\"attachment-large size-large wp-image-530259\" alt=\"services-d&apos;assistance-\u00e0-la-client\u00e8le-stables\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c288452\" data-id=\"c288452\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cec5f84 elementor-widget elementor-widget-heading\" data-id=\"cec5f84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">DES \u00c9QUIPES STABLES avec un PARTENAIRE STABLE<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2404305 elementor-widget elementor-widget-text-editor\" data-id=\"2404305\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Nous voulons des employ\u00e9s heureux &#8230; point final. <\/b><br>Notre taux de fid\u00e9lisation employ\u00e9s en 2025 a \u00e9t\u00e9 sup\u00e9rieur \u00e0 97 % .<\/p><p>Ce taux est exceptionnel pour les normes de l&rsquo;industrie.<\/p><p><strong>POURQUOI DONC ?<\/strong><br>L&rsquo;une de nos priorit\u00e9s est de faire en sorte que nos employ\u00e9s soient heureux de rester et de travailler avec nous, afin qu&rsquo;ils restent \u00e0 vos c\u00f4t\u00e9s \u00e0 long terme pour assurer la stabilit\u00e9 de vos op\u00e9rations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-b057018 e-flex e-con-boxed e-con e-parent\" data-id=\"b057018\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-411ae2c elementor-widget elementor-widget-heading\" data-id=\"411ae2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">INDUSTRIES ET SECTEURS <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9aef42d e-con-full e-flex e-con e-child\" data-id=\"9aef42d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-693f5f6 e-con-full e-flex e-con e-child\" data-id=\"693f5f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84da9bb elementor-widget elementor-widget-image\" data-id=\"84da9bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"162\" src=\"https:\/\/oworkers.com\/wp-content\/uploads\/2025\/03\/sectors-gaming.webp\" class=\"attachment-large size-large wp-image-528609\" alt=\"secteurs jeux\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4315455 elementor-widget elementor-widget-text-editor\" data-id=\"4315455\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Gaming<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4195e2 elementor-widget elementor-widget-image\" data-id=\"b4195e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"162\" src=\"https:\/\/oworkers.com\/wp-content\/uploads\/2025\/04\/saas.webp\" class=\"attachment-large size-large wp-image-529410\" alt=\"saas\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b2ac5d elementor-widget elementor-widget-text-editor\" data-id=\"0b2ac5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SAAS<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a57f2c4 elementor-widget elementor-widget-image\" data-id=\"a57f2c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/oworkers.com\/healthcare-outsourcing-medtech\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"162\" src=\"https:\/\/oworkers.com\/wp-content\/uploads\/2024\/11\/Doctors-performing-surgery.webp\" class=\"attachment-large size-large wp-image-525800\" alt=\"Services d&apos;annotation de donn\u00e9es pour les soins de sant\u00e9\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f030697 elementor-widget elementor-widget-text-editor\" data-id=\"f030697\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Soins de sant\u00e9<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ae2596 e-con-full e-flex e-con e-child\" data-id=\"1ae2596\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f761140 elementor-widget elementor-widget-image\" data-id=\"f761140\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/oworkers.com\/fr\/externalisation-e-commerce-etudes-cas\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/oworkers.com\/wp-content\/uploads\/2025\/04\/marketplace.jpg\" title=\"\" alt=\"marketplace\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51141b9 elementor-widget elementor-widget-text-editor\" data-id=\"51141b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Commerce de d\u00e9tail &amp; Marketplace<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5151d14 elementor-widget elementor-widget-image\" data-id=\"5151d14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/oworkers.com\/it-industry-bpo\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"162\" src=\"https:\/\/oworkers.com\/wp-content\/uploads\/2025\/07\/face-recognition.webp\" class=\"attachment-large size-large wp-image-532975\" alt=\"reconnaissance faciale\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4760a48 elementor-widget elementor-widget-text-editor\" data-id=\"4760a48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>IT<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffb4b67 elementor-widget elementor-widget-image\" data-id=\"ffb4b67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"162\" src=\"https:\/\/oworkers.com\/wp-content\/uploads\/2024\/10\/Insurance-logos.webp\" class=\"attachment-large size-large wp-image-525437\" alt=\"Le mot \u00ab assurance \u00bb entour\u00e9 de logos d&apos;assurances\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1644e15 elementor-widget elementor-widget-text-editor\" data-id=\"1644e15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Assurance<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aa4e3b1 e-con-full e-flex e-con e-child\" data-id=\"aa4e3b1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac7a6e0 elementor-widget elementor-widget-image\" data-id=\"ac7a6e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"162\" src=\"https:\/\/oworkers.com\/wp-content\/uploads\/2025\/04\/travel.webp\" class=\"attachment-large size-large wp-image-529050\" alt=\"annotation pour l&apos;industrie du voyage\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d925ffb elementor-widget elementor-widget-text-editor\" data-id=\"d925ffb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Voyages et h\u00f4tellerie<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3369388 elementor-widget elementor-widget-image\" data-id=\"3369388\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"162\" src=\"https:\/\/oworkers.com\/wp-content\/uploads\/2025\/04\/fintech.webp\" class=\"attachment-large size-large wp-image-529414\" alt=\"fintech\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a9da90 elementor-widget elementor-widget-text-editor\" data-id=\"6a9da90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Fintech<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fcf3ed elementor-widget elementor-widget-image\" data-id=\"5fcf3ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/oworkers.com\/wp-content\/uploads\/2025\/04\/telecom.jpg\" title=\"\" alt=\"telecom\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0ad842 elementor-widget elementor-widget-text-editor\" data-id=\"f0ad842\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Telecom<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0499e11 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0499e11\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6d5d192\" data-id=\"6d5d192\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c2ecc55 elementor-widget elementor-widget-heading\" data-id=\"c2ecc55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">R\u00e9compenses\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2d714b elementor-widget elementor-widget-image\" data-id=\"f2d714b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/oworkers.com\/fr\/pourquoi-nous\/#awards\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"199\" src=\"https:\/\/oworkers.com\/wp-content\/uploads\/2025\/04\/top-100.webp\" class=\"attachment-full size-full wp-image-529372\" alt=\"Top 100 IAOP\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d734e9 elementor-widget elementor-widget-text-editor\" data-id=\"7d734e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e9couvrez <strong><a href=\"https:\/\/oworkers.com\/fr\/pourquoi-nous\/#awards\">NOS R\u00c9COMPENSES<\/a><\/strong> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0db9170\" data-id=\"0db9170\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d73f09 elementor-widget elementor-widget-heading\" data-id=\"3d73f09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Nous outils de communications\n\n\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-abd7a73 elementor-widget elementor-widget-image\" data-id=\"abd7a73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"149\" src=\"https:\/\/oworkers.com\/wp-content\/uploads\/2025\/01\/logo-communication.webp\" class=\"attachment-large size-large wp-image-526556\" alt=\"Outils de communication : Slack, Microsoft Teams, Google Meet\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e93794f elementor-widget elementor-widget-text-editor\" data-id=\"e93794f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Nous utilisons Slack, Meet ou Teams avec un seul point de contact <br>(votre chef de projet).<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-d567879 e-flex e-con-boxed e-con e-parent\" data-id=\"d567879\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d218e85 elementor-widget elementor-widget-n-accordion\" data-id=\"d218e85\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2200\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2200\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h2 class=\"e-n-accordion-item-title-text\"> Comprendre les enjeux de l'externalisation du service client <\/h2><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2200\" class=\"elementor-element elementor-element-b670636 e-con-full e-flex e-con e-child\" data-id=\"b670636\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2200\" class=\"elementor-element elementor-element-f93add3 e-flex e-con-boxed e-con e-child\" data-id=\"f93add3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-925159b elementor-widget elementor-widget-text-editor\" data-id=\"925159b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Dans le march\u00e9 interconnect\u00e9 d&rsquo;aujourd&rsquo;hui, offrir un service client exceptionnel au-del\u00e0 des fronti\u00e8res est devenu un facteur cl\u00e9 de diff\u00e9renciation concurrentielle. L&rsquo;externalisation multilingue du service client et de l&rsquo;assistance offre aux entreprises une approche strat\u00e9gique pour am\u00e9liorer l&rsquo;exp\u00e9rience client tout en optimisant les co\u00fbts op\u00e9rationnels et l&rsquo;\u00e9volutivit\u00e9. <\/span><\/p><h3><span style=\"font-weight: 400;\">Les avantages du service client externe pour les entreprises internationales<\/span><\/h3><p><span style=\"font-weight: 400;\">Lorsque les entreprises se d\u00e9veloppent \u00e0 l&rsquo;international, leurs besoins en mati\u00e8re de service client augmentent de mani\u00e8re exponentielle.<br><br>L&rsquo;externalisation du service client et de l&rsquo;assistance permet aux entreprises de d\u00e9ployer rapidement des \u00e9quipes en contact avec la client\u00e8le sans avoir \u00e0 investir massivement dans les infrastructures et le recrutement que n\u00e9cessite une expansion interne. <br><br>Cette approche permet aux organisations de se concentrer sur leurs activit\u00e9s principales tandis que des partenaires sp\u00e9cialis\u00e9s g\u00e8rent les interactions de plus en plus complexes avec les clients.  <\/span><\/p><p><span style=\"font-weight: 400;\">Des \u00e9tudes montrent que 59 % des entreprises citent la r\u00e9duction des co\u00fbts comme principale motivation pour externaliser, mais les partenariats les plus fructueux d\u00e9couvrent rapidement une valeur qui transcende les simples calculs financiers. L&rsquo;externalisation strat\u00e9gique et multilingue des services \u00e0 la client\u00e8le et d&rsquo;assistance apporte une expertise, une technologie et une flexibilit\u00e9 op\u00e9rationnelle qu&rsquo;il serait difficile de d\u00e9velopper en interne. <\/span><\/p><h3><span style=\"font-weight: 400;\">Comment les comp\u00e9tences linguistiques am\u00e9liorent le service client externalis\u00e9<\/span><\/h3><p><span style=\"font-weight: 400;\">Pour les entreprises ayant une client\u00e8le internationale, les comp\u00e9tences linguistiques constituent un aspect essentiel de la qualit\u00e9 du service. L&rsquo;externalisation d&rsquo;un service d&rsquo;assistance multilingue permet aux entreprises de communiquer avec leurs clients dans leur langue pr\u00e9f\u00e9r\u00e9e, ce qui am\u00e9liore consid\u00e9rablement leur satisfaction et les taux de r\u00e9solution des probl\u00e8mes. <\/span><\/p><p><span style=\"font-weight: 400;\">Les avantages d&rsquo;une assistance multilingue comprennent :<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Am\u00e9lioration de l&rsquo;exp\u00e9rience client gr\u00e2ce \u00e0 la communication dans la langue maternelle<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00c9largissement de la port\u00e9e du march\u00e9 au-del\u00e0 des fronti\u00e8res g\u00e9ographiques<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Am\u00e9lioration des taux de r\u00e9solution d\u00e8s le premier contact pour les probl\u00e8mes complexes<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Une perception plus forte de la marque sur les march\u00e9s internationaux<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Plut\u00f4t que de maintenir des \u00e9quipes distinctes pour chaque march\u00e9, travailler avec un prestataire multilingue permet de centraliser la gestion tout en pr\u00e9servant l&rsquo;authenticit\u00e9 des interactions localis\u00e9es avec les clients.<\/span><\/p><h2>Principaux avantages strat\u00e9giques de l&rsquo;externalisation du service client et de l&rsquo;assistance<\/h2><p><span style=\"font-weight: 400;\">Au-del\u00e0 des consid\u00e9rations financi\u00e8res imm\u00e9diates, l&rsquo;externalisation du service client et de l&rsquo;assistance offre des avantages strat\u00e9giques qui am\u00e9liorent la flexibilit\u00e9 organisationnelle et le positionnement concurrentiel.<\/span><\/p><h3><span style=\"font-weight: 400;\">Optimisation des co\u00fbts et flexibilit\u00e9 commerciale<\/span><\/h3><p><span style=\"font-weight: 400;\">Les services client traditionnels entra\u00eenent des d\u00e9penses fixes importantes, qu&rsquo;il s&rsquo;agisse d&rsquo;infrastructures physiques, d&rsquo;investissements technologiques ou de programmes de formation continue. L&rsquo;externalisation du service client et de l&rsquo;assistance transforme ces co\u00fbts fixes en d\u00e9penses variables qui s&rsquo;alignent sur les besoins r\u00e9els de l&rsquo;entreprise. <\/span><\/p><p><span style=\"font-weight: 400;\">Ce mod\u00e8le offre une flexibilit\u00e9 sans pr\u00e9c\u00e9dent en mati\u00e8re de gestion des capacit\u00e9s. Les entreprises saisonni\u00e8res peuvent adapter efficacement leurs op\u00e9rations d&rsquo;assistance pendant les p\u00e9riodes de pointe sans supporter de co\u00fbts de personnel excessifs pendant les p\u00e9riodes plus calmes.<br><br>Les entreprises qui p\u00e9n\u00e8trent de nouveaux march\u00e9s peuvent tester la demande des clients sans s&rsquo;engager dans des investissements permanents en infrastructure.  <\/span><\/p><h3><span style=\"font-weight: 400;\">Acc\u00e8s \u00e0 des talents et \u00e0 des technologies sp\u00e9cialis\u00e9s<\/span><\/h3><p><span style=\"font-weight: 400;\">Le d\u00e9fi que repr\u00e9sentent le recrutement et la fid\u00e9lisation de professionnels qualifi\u00e9s dans le domaine du service \u00e0 la client\u00e8le, en particulier ceux qui poss\u00e8dent des connaissances techniques sp\u00e9cialis\u00e9es ou des comp\u00e9tences linguistiques, constitue un obstacle op\u00e9rationnel persistant pour de nombreuses organisations. Les services d&rsquo;assistance \u00e0 la client\u00e8le externalis\u00e9s offrent un acc\u00e8s imm\u00e9diat \u00e0 des viviers de talents pr\u00e9s\u00e9lectionn\u00e9s poss\u00e9dant l&rsquo;exp\u00e9rience et les comp\u00e9tences requises. <\/span><\/p><p><span style=\"font-weight: 400;\">Les principaux prestataires de services d&rsquo;externalisation investissent en permanence dans des technologies avanc\u00e9es de service \u00e0 la client\u00e8le qui am\u00e9liorent l&rsquo;efficacit\u00e9 des agents. Des syst\u00e8mes de routage automatis\u00e9s aux outils d&rsquo;analyse des sentiments, ces plateformes offrent des fonctionnalit\u00e9s qui n\u00e9cessiteraient des investissements internes consid\u00e9rables pour \u00eatre reproduites. <\/span><\/p><h2>Consid\u00e9rations essentielles lors du choix d&rsquo;un partenaire d&rsquo;externalisation du service client<\/h2><p><span style=\"font-weight: 400;\">The success of your Le succ\u00e8s de votre initiative d&rsquo;externalisation du service client et de l&rsquo;assistance d\u00e9pend en grande partie du choix du partenaire adapt\u00e9 \u00e0 vos besoins sp\u00e9cifiques.customer service and support initiative depends significantly on selecting the right partner for your specific requirements.<\/span><\/p><h3><span style=\"font-weight: 400;\">\u00c9valuation des capacit\u00e9s op\u00e9rationnelles et de la qualit\u00e9 du service<\/span><\/h3><p><span style=\"font-weight: 400;\">Au-del\u00e0 des offres de services de base, \u00e9valuez minutieusement les partenaires potentiels en fonction de leurs m\u00e9thodologies op\u00e9rationnelles et de leurs cadres d&rsquo;assurance qualit\u00e9. Les prestataires de services d&rsquo;externalisation du service client et d&rsquo;assistance les plus efficaces disposent de programmes de formation solides, de proc\u00e9dures d&rsquo;escalade claires et de syst\u00e8mes complets de suivi des performances. <\/span><\/p><p><span style=\"font-weight: 400;\">Demandez des informations d\u00e9taill\u00e9es sur les cadres de mesure des indicateurs cl\u00e9s de performance (KPI) et la fr\u00e9quence des rapports. Les partenaires tr\u00e8s performants partagent volontiers leurs indicateurs op\u00e9rationnels et d\u00e9montrent une am\u00e9lioration constante au fil du temps.<br><br>Recherchez des preuves de la mani\u00e8re dont ils alignent leurs cadres de gestion de la qualit\u00e9 sur les exigences sp\u00e9cifiques des clients.  <\/span><\/p><h3><span style=\"font-weight: 400;\">Normes de s\u00e9curit\u00e9 et exigences de conformit\u00e9<\/span><\/h3><p><span style=\"font-weight: 400;\">Lorsque vous externalisez les interactions avec le service client, les informations sensibles de vos clients d\u00e9passent n\u00e9cessairement le cadre de votre infrastructure directe. Les protocoles de s\u00e9curit\u00e9 et les cadres de conformit\u00e9 deviennent donc des crit\u00e8res non n\u00e9gociables lors de l&rsquo;\u00e9valuation de partenaires potentiels. <\/span><\/p><p><span style=\"font-weight: 400;\">Lorsque vous \u00e9valuez les prestataires de services d&rsquo;assistance et de service client multilingues externalis\u00e9s, privil\u00e9giez les \u00e9l\u00e9ments de s\u00e9curit\u00e9 suivants :<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Certification ISO 27001 attestant d&rsquo;une gestion syst\u00e9matique de la s\u00e9curit\u00e9 de l&rsquo;information<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Capacit\u00e9s de conformit\u00e9 au RGPD avec des accords clairs en mati\u00e8re de traitement des donn\u00e9es<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contr\u00f4les de s\u00e9curit\u00e9 physique dans les centres de production<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Formation compl\u00e8te et surveillance en mati\u00e8re de s\u00e9curit\u00e9 des employ\u00e9s<\/span><\/li><\/ul><h2>Pourquoi choisir Oworkers pour vos besoins en mati\u00e8re d&rsquo;externalisation du service client et de l&rsquo;assistance ?<\/h2><p><span style=\"font-weight: 400;\">Oworkers fournit des solutions exceptionnelles en mati\u00e8re de service \u00e0 la client\u00e8le gr\u00e2ce \u00e0 une approche unique qui combine un positionnement strat\u00e9gique mondial et un engagement sans faille envers la qualit\u00e9 du service. Avec des centres de prestation en Bulgarie, en \u00c9gypte, \u00e0 Madagascar et aux Philippines, nous offrons une assistance compl\u00e8te dans plus de 30 langues, gr\u00e2ce \u00e0 nos employ\u00e9s \u00e0 temps plein \u2013 jamais de freelances ou de travailleurs temporaires. <\/span><\/p><p><span style=\"font-weight: 400;\">Notre certification ISO 27001 et notre conformit\u00e9 stricte au RGPD garantissent une s\u00e9curit\u00e9 exceptionnelle des donn\u00e9es, tandis que nos emplacements strat\u00e9giques offrent \u00e0 la fois des avantages nearshore et offshore. Avec un taux de r\u00e9tention sup\u00e9rieur \u00e0 93 %, leader dans le secteur, notre main-d&rsquo;\u0153uvre stable offre une qualit\u00e9 constante qui se traduit par des am\u00e9liorations mesurables de la satisfaction client. <\/span><\/p><p><span style=\"font-weight: 400;\">Nous maintenons notre engagement envers des pratiques d&#8217;emploi \u00e9thiques tout en offrant des \u00e9conomies pouvant atteindre 70 % par rapport aux op\u00e9rations bas\u00e9es en Occident. Notre \u00e9quipe de direction apporte plus de 25 ans d&rsquo;expertise dans le secteur \u00e0 chaque relation client, garantissant l&rsquo;excellence op\u00e9rationnelle dans l&rsquo;externalisation du service client et de l&rsquo;assistance, de la mise en \u0153uvre jusqu&rsquo;aux op\u00e9rations courantes. <\/span><\/p><h2>FAQ<\/h2><h3><span style=\"font-weight: 400;\">Comment l&rsquo;externalisation du service client influe-t-elle sur les taux de satisfaction client ?<\/span><\/h3><p><span style=\"font-weight: 400;\">Lorsqu&rsquo;elle est mise en \u0153uvre de mani\u00e8re strat\u00e9gique, l&rsquo;externalisation du service client et de l&rsquo;assistance am\u00e9liore g\u00e9n\u00e9ralement les indicateurs de satisfaction. Les principaux facteurs \u00e0 l&rsquo;origine de cette am\u00e9lioration sont notamment les protocoles de formation sp\u00e9cialis\u00e9s, les cadres de gestion de la qualit\u00e9 d\u00e9di\u00e9s et les incitations bas\u00e9es sur les performances des agents.<br><br>Les organisations qui \u00e9tablissent des canaux de communication clairs avec leurs partenaires d&rsquo;externalisation et investissent dans un transfert de connaissances appropri\u00e9 font syst\u00e9matiquement \u00e9tat d&rsquo;une am\u00e9lioration des scores de satisfaction client par rapport \u00e0 leurs anciennes op\u00e9rations internes.  <\/span><\/p><h3><span style=\"font-weight: 400;\">Pourquoi la capacit\u00e9 multilingue est-elle importante dans le service client externalis\u00e9 ?<\/span><\/h3><p><span style=\"font-weight: 400;\">La capacit\u00e9 multilingue transforme les services d&rsquo;assistance \u00e0 la client\u00e8le externalis\u00e9s, qui passent ainsi de simples fonctions d&rsquo;assistance \u00e0 des atouts strat\u00e9giques en mati\u00e8re d&rsquo;exp\u00e9rience client. En offrant une assistance dans la langue maternelle des clients, les organisations peuvent am\u00e9liorer consid\u00e9rablement la satisfaction client et l&rsquo;efficacit\u00e9 op\u00e9rationnelle.<br><br>Les capacit\u00e9s multilingues permettent aux organisations de p\u00e9n\u00e9trer de nouveaux march\u00e9s sans avoir \u00e0 d\u00e9velopper des infrastructures d&rsquo;assistance distinctes pour chaque r\u00e9gion, ce qui leur permet de cr\u00e9er une capacit\u00e9 op\u00e9rationnelle substantielle tout en pr\u00e9servant la qualit\u00e9 du service.  <\/span><\/p><h3><span style=\"font-weight: 400;\">\u00c0 quelle vitesse une \u00e9quipe d&rsquo;assistance externalis\u00e9e peut-elle s&rsquo;adapter \u00e0 l&rsquo;\u00e9volution des besoins de l&rsquo;entreprise ?<\/span><\/h3><p><span style=\"font-weight: 400;\">Les prestataires de services d&rsquo;externalisation r\u00e9put\u00e9s dans le domaine du service client et de l&rsquo;assistance maintiennent une flexibilit\u00e9 en mati\u00e8re de personnel qui leur permet de s&rsquo;adapter rapidement \u00e0 l&rsquo;\u00e9volution des besoins.<br><br>La plupart des partenaires \u00e9tablis peuvent augmenter la taille de leur \u00e9quipe de 25 \u00e0 50 % en deux semaines pour r\u00e9pondre aux besoins linguistiques existants. <br><br>Oworkers, en particulier, peut d\u00e9ployer 100 agents suppl\u00e9mentaires en 48 heures pour r\u00e9pondre \u00e0 des besoins urgents, offrant ainsi une flexibilit\u00e9 op\u00e9rationnelle sans pr\u00e9c\u00e9dent par rapport aux mod\u00e8les internes traditionnels.  <\/span><\/p><h3><span style=\"font-weight: 400;\">Quelles mesures de s\u00e9curit\u00e9 prot\u00e8gent les donn\u00e9es des clients dans le cadre des op\u00e9rations d&rsquo;assistance externalis\u00e9es ?<\/span><\/h3><p><span style=\"font-weight: 400;\">Les principaux services externalis\u00e9s de service \u00e0 la client\u00e8le mettent en \u0153uvre des cadres de s\u00e9curit\u00e9 \u00e0 plusieurs niveaux qui d\u00e9passent souvent les protections disponibles dans les organisations clientes.<br><br>Ceux-ci comprennent g\u00e9n\u00e9ralement des contr\u00f4les de s\u00e9curit\u00e9 physique (acc\u00e8s biom\u00e9trique, surveillance vid\u00e9o), des mesures de protection techniques (communications crypt\u00e9es, surveillance des sessions) et des mesures administratives (v\u00e9rification des ant\u00e9c\u00e9dents, formation \u00e0 la s\u00e9curit\u00e9, accords de non-divulgation). <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4261c7b elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4261c7b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-eaafbcd\" data-id=\"eaafbcd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-379a1b3 elementor-widget elementor-widget-heading\" data-id=\"379a1b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sous traiter la gestion de votre relation client sur 35 langues et tous les canaux.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-371295d elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"371295d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xl\" href=\"https:\/\/oworkers.com\/fr\/devis\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">DEVIS RAPIDE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-34ca5c6\" data-id=\"34ca5c6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6e7a9ad elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"6e7a9ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"378\" height=\"350\" src=\"https:\/\/oworkers.com\/wp-content\/uploads\/2024\/08\/woman-business-get-quote.webp\" class=\"attachment-large size-large wp-image-22203\" alt=\"Femme faisant un signal du pouce lev\u00e9\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Externalisation de la gestion de la relation client en multilingue R\u00e9pondez \u00e0 vos clients sur tous les canaux en 35 langues et sans attente. Transformez vos clients en ambassadeurs fid\u00e8les ! et non en clients m\u00e9contents !Soyer disponible imm\u00e9diatement, r\u00e9pondez de mani\u00e8re satisfaisante 24X7X365 sur tous les canaux , en 35 langues et remporter la [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-22223","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Services d&#039;externalisation de la gestion client multilingue | OWorkers<\/title>\n<meta name=\"description\" content=\"OWorkers est une soci\u00e9t\u00e9 professionnelle de BPO qui offre des services d&#039;externalisation de la gestion client multilingue exemplaires. 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