Category: BPO

Who is a consultant? What does a business consultant do? If these questions have bothered you at one point of time or another, rest assured that you are not alone. Many people are uncertain about who or what a consultant is and what value he or she brings to the company that engages him/ her. Consultancy.uk provides a guideline:

“To market, to market to buy a fat pig; Home again, home again, jiggety-jig…” You may or may not be familiar with this nursery rhyme, but the market, or marketplace, has long held an important place in human civilization, perhaps from the time human beings became capable of interacting with each other and operating together for the benefit of the larger group.

back office business process outsourcing Making the most of back office business process outsourcing Contact Center, or Call Center, work was an early driver of

Business process outsourcing (BPO) being the process of engaging a provider external to the business for handling certain business processes, is perhaps well understood. The provider could be an external company with no relation to the outsourcer except commercial, it could be another unit within the same company, or it could be another company with ownership similar to the ownership of the outsourcing company.

What is business process management, also referred to as BPM? A definition of BPM is made available by BPM.com: “Business Process Management (BPM) is a discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business activity flows, in support of enterprise goals, spanning systems, employees, customers and partners within and beyond the enterprise boundaries.”