Egypt outsourcing
Guide to OUTSOURCE in Egypt
Egypt has become a compelling destination for arabic BPO (business process outsourcing), combining a large multilingual talent pool, competitive operating conditions and a strategic location at the crossroads of Europe, Africa and Asia.
For organisations seeking to scale customer experience, back-office and digitally enabled services, Egypt offers close time-zone alignment with Europe as well as continuity with teams in North America and Asia.
The country’s offshoring ecosystem is supported by ongoing investment in digital infrastructure and workforce development. Egypt’s ICT sector has also been identified by the national IT Industry Development Agency as the country’s fastest-growing sector, reinforcing the availability of skills and the long-term development of business services capabilities.
Availability of Talents Today
Huge qualified talents already working in the BPO sector with more than 300 000 staff work in the BPO industry in Egypt today.
Availability & Qualification of Talents for Tomorrow
With about 500,000 annual graduates from over 50 universities and 100 institutes the Egyptian ITC and BSS industry offers a unique perspective for larger operations, in proximity to the European continent.
Fast Growing Sector Supported by The Government
Currently, the ICT sector in Egypt is the fastest growing sector and largest contributor to GDP growth hugely supported by the government.
Unique Geographical Position
Together with its very attractive value proposition puts Egypt on the track to become a major hub for business process outsourcing in EMEA and even the USA.
Egypt has a strategic geographical location that allows it to be almost in the same time zone to most of Europe, and it is closer to North American countries (US & Canada) than Philippines and India.
Labor Cost
Egypt offers one of the most competitive operating costs worldwide per full-time employee. The cost differences compared to other sourcing destinations in reach are immense.
Multilingual Destination
With more than 20 millions people living in Cairo + new graduates every year it is very easy to find Multilingual talents on different languages :
- Arab
- English
- French
- German
- Turkish
- Spanish
- Italian
- Greek
- Portuguese
*Others languages include Hebrew, Farsi, Greek, Urdu.
Physical Infrastructure & Internet Backbone
Egypt has continuously invested in developing local physical infrastructure to provide better utilities and telecommunications connectivity to offshoring companies with completing the fiber optics rollout and positioning Egypt as a ‘Digital Canal’.
Cause of its location at the heart of the worldwide cables network, Egypt can provide offshore cloud services with the lowest latencies and speeds to Europe, Africa and the Middle East. Connecting 60+countries / with 13 routes / 60 Tbps capability
Culturally Adapted
Western standards : the majority of young talents have the same standards in mind as their European counterparts.
Very Low Attrition Rate
Employees in the BPO sector in Egypt tend to stay a long time attached to their company , the average attrition rate in companies actually is less than 5 % annually.
Hub for Global Fortune 500 companies
Egypt is recognized as a top offshoring destination for company like Google, IBM, Cisco etc
Why outsourcing in Egypt with Oworkers ?
Great Location
Maadi is the best location in Cairo for Business hub.
Strong Infrastructure
- Building class A
- 3 redondants internet lines, 2 fibers
- Electric group
- Biometry at entrance,
- 24X7 operations
- 24X7 guards.
Experienced Management
Minimum 10 years of experience in the industry as a standard for all the project and production management.
Flexibility & Scalability
Very flexible labour laws + our internal database allow us to offer strong ramp up and ramp down.
ISO 27001 & 27701 Compliant
We take pride in our state-of-the-art, secure facilities and the consistent implementation of protocols and policies to ensure your data security.
We are compliant with ISO certifications (27001 / 27701)
GDPR Compliance
Oworkers follows very strict protocols to ensure GDPR compliance, especially for sensible data transmission.
OWORKERS in Maadi
A winning BPO combination
For companies looking to diversify or expand their BPO footprint, Egypt brings together operational scale, multilingual capabilities, cost competitiveness and regional connectivity.
Its growing graduate pipeline, nearshore proximity to Europe and expanding digital ecosystem make it a strong option for customer support, shared services and technology-enabled back-office operations.
The value of an outsourcing destination ultimately depends on execution. Choosing a partner with proven operational governance, robust data-security practices and the ability to recruit and manage the language and skills required by your business is essential to building a reliable, scalable delivery model.
Read also : How to choose your BPO company | Why us ?
Founder & Head of development at Oworkers | BPO expert