MULTILINGUAL CUSTOMER SUPPORT
OUTSOURCING SERVICES

When you enter a foreign market for your business, you enter a distinctive culture whose followers communicate in an entirely unique language.

That’s why it’s crucial for you to have a multilingual customer support outsourcing company that can assist those speakers in the best possible way.

How is this possible?

This is possible if the customer service company is multilingual and can provide native or fully fluent speakers of different countries.

So, in this guide, you will learn about customer support outsourcing and its value in detail.

Plus we would also describe what are our advantages in this field.

Now, let’s come to the first fundamental question.

What Are Multilingual Customer Support Outsourcing Services?

When a business supports its customers in their native language, this is called multilingual customer support.

This support is part of a business’s customer experience (CX) and localization strategy when it enters new markets for its products and services.

Well, this service allows the customers of a business to inquire about anything easily in their native language and get the benefits of its products and services up to a great extent.

So, if you want to attract a large number of loyal customers, you must set up multilingual customer care in your company.

Yes, when you assist your customers in their native language throughout the customer journey, they will remain loyal to your business for a long time.

You Must Be Thinking: Why Are Customer Support Solutions So Important?

The competition among brands with global target audiences is fierce today.

That’s why a brand that has to operate on an international scale must get it.

Otherwise, potential customers will find an alternative product or service if they can’t efficiently and reliably communicate their queries to the customer channels.

For example, according to the HBR report:

• 72.4% of customers reported being more likely to purchase a product having information in their local language.
• 9 out of 10 internet users prefer a website in their native language.
• 56.2% of customers see information in their local language as more important than the price.
• Almost one in five Europeans never browse in a language other than theirs.
• 42% of European customers never buy anything in other languages.

What Are the Upsides of Receiving Multilingual Customer Support Outsourcing Services?

Before I tell you the benefits, let’s first discuss the negative side of inadequate customer care services.

These inadequate customer support services are one reason customers stop buying a company’s offers even when they like its products and services.

Yes, that’s true. According to Salesforce’s report, 47 % of customers stop buying a company’s products and services due to its low-quality customer support services.

Now, discuss the perks a multilingual customer support outsourcing company can offer any establishment.

There are Several Benefits: 

1. Trust and Loyalty

You win the trust and loyalty of your prospective customers.

This strategy is great for business growth because it will attract more customers and retain more customers.

2. Better Conversion Rate:

Your conversion rate is better with this support system on a global scale.

When your leads get the answers to their important questions in their native language, they’re more likely to become your customers.

So you get a higher conversion rate for your business.

3. Solid Global Footprint:

When your brand converses with its customers in their local language, you get a solid global footprint for your company.

Therefore, you gain credibility and fame for your brand.

What Are the Channels for Providing Customer Care Support?

There are several channels a company uses to provide multilingual customer services. These are:

• Email
• Chat
• SMS
• Social media messaging
• In-App Messaging

• In-game messaging
• In-Metaverse VR

Then, What Industries Commonly Requires Multilingual Customer Support Outsourcing Services?

Several industries commonly require customer care, and these are:

Travel and Hospitality:

Travel and hospitality companies require its services because their customers belong to different countries.

So, such companies generally require multilingual customer support to answer the queries of their international customers.

E-commerce:

All e-commerce brands require it if they operate on a global scale.

Their international target audiences prefer talking to these brands in their native languages for their inquiries.

Financial Services:

All banks, investment firms, and other financial institutions also require multilingual customer support outsourcing to communicate reliably with their international target audiences.

Healthcare:

International customers of different healthcare firms prefer to communicate in their native languages with varying healthcare firms.

So, organisations like hospitals and psychotherapy centres need it for their clients.

Technology:

Every technology company has to serve its international audience.

Such companies need these services to get new customers and satisfy old customers globally.

Overall, a multilingual customer support outsourcing company is a requirement of all types of companies that have to deal with their global audiences.

These support services greatly boost their branding and sales and are also an essential part of their business development strategy. 

What are the Ways to Invent a Multilingual Customer Support Strategy If You Haven’t Hired Outsourcing Services?

Three primary ways to implement a customer support strategy for your business exist.

These ways are:

In House Teams:

You could hire your in-house agents for your company.

In this way, you could provide the service to every person who inquires about your business in their local language.

However, hiring such teams could be expensive for small- and mid-sized companies.

Contact Centres in Every Country or State:

You may establish contact centres in every country or state where your business operates.

However, establishing contact centres in every location where your business operates is quite expensive.

In the long run, this might not be worthwhile for your investment in these centres.

Business Process Outsourcing Services:

Another way to implement it is by using a BPO services provider.

You should hire a reliable multilingual BPO customer service company.

In this way, you can get benefits for your business at a low cost and with high ease.

Based on our extensive and diversified experience, we believe we could be the one you’re looking for after learning the above details.

You might think:

Why is OWorkers the Best for Multilingual Customer Support Outsourcing Services? 

There are a lot of reasons for that. We’ll discuss them one by one below.

Omnichannel Customer Support:

We provide omnichannel customer support for people like you. Our channel consists of the following elements:

Email:

We provide email support for our customers. We ensure every query our customer receives for their business must be answered ASAP.

Our agents are cooperative, friendly, and persistent with our customers’ clients.

Live Chat:

Our agents also provide chat inbox services for our clients.

Whenever a lead arrives in the inbox, we answer their concern ASAP and try our best to convert that lead into our client’s customer or retain their old customer for them.

SMS:

We provide support through SMS as well.

We leave no stone unturned to satisfy our customers’ leads or old clients so that their business can be promoted as much as possible through our assistance.

Social Media Messaging:

Social media is an effective way to establish credibility for your brand and a popular way to retain and attract customers.

That’s why when your lead arrives in the inbox of your social media page, we serve them in the best possible way to nurture that lead.

And if your old customer chats with us on social media, we ensure (via our multilingual customer support outsourcing services) that they can repurchase your offers.

In-app Messaging:

Our agents also provide in-app messaging for your business.

We guide potential buyers regarding their queries and ensure that they can convert into your customers ASAP through our efforts.

In-game Messaging:

We serve your clients by providing in-game messaging services.

We provide messaging services within a game app so that the users can remain fully engaged and play the game reliably.

In-Metaverse VR:

We also provide in-Metaverse VR support.

We ensure that your customers can be retained for a long time for your business via our services.

Now, let’s talk about the types of multilingual customer support outsourcing services we offer.

These are:

• 1. General queries and FAQs support
• 2. Billing support
• 3. Technical support

Some Advantages of Using Us As Your Multilingual Customer Support Outsourcing Company:

Awesome ATA:

ATA stands for average time to answer.

As customers hate to wait for their answers, we provide them with their responses quickly.

And we provide these support services 24/7. That’s why our ATA remains high enough.

Security:

Our employees worked in monitored facilities and signed NDA under ISO norms (27001 & 9001).

That’s why your data remains safe with us.

Scalability:

Our solutions provide ease of scalability. You can easily scale up or down without stress or long-term commitment.

Cost-saving or Affordable Price:

We offer inexpensive solutions to our customers. Yes, with us, you’d get 50 % discounts compared to the USA or Western European companies without any compromise on work quality.

Stable Partnership With a Multilingual Customer Service Company:

Our main priority is to satisfy our employees and customers.

For this reason, we try our best to keep our employees prosperous so that they can keep our customers happy.

These efforts are the reason our employees’ retention rate is more than 93 %, which is unbelievable but true.

We provide stable partnerships to our clients by providing them with stable teams who could work for them effectively.

Multilingual Support Capability:

We offer multilingual customer support outsourcing services to our clients in 25+ languages.

So, our multilingual support capability is high enough for your business.

Use of AI tools:

We use the best AI tools in the market, which provide us with detailed reports so that we can serve your customers well in the future.

Interactions within the virtual worlds:

We are open to interactions with your customers within the virtual bars created via VR.

Options of three locations:

We offer the stability and availability of our teams for your outsourcing project in three locations.

These are:

• 1. Bulgaria (E.U. and GDPR compliant)
• 2. Egypt
• 3. Madagascar

Some of our satisfied brands are:

• 1. Batibig
• 2. Expondo
• 3. Getid

Conclusion:

We hope you liked this article and got some insight regarding how to get effective multilingual customer support outsourcing services at an affordable price.

If you want to take your business to an international level rapidly and reliably, you should outsource to us.

The competition is so high nowadays that you cannot rely solely on the international language (English) to answer your users’ queries.

One more thing is left now. But that’s from your side. If you genuinely liked our blog piece, share it with others.