Our secured outsourcing company is ISO 27001 and propose BPO services in 30 languages, from 4 countries : Bulgaria, Egypt, Madagascar and Philippines with 2 models of outsourcing : Hiring Top talents via co-sourcing and AI enhanced Outsourcing solutions.
For more than ten years we have been trusted by many leaders of different industries in need of a top-notch innovative outsourcing company who can provide dedicated hosted talents and AI enhanced BPO solutions at scale in multiple languages, who can prove real industry user cases along with top-quality control protocols and data security norms like ISO 27001 or GDPR compliance.
Our multilingual outsourcing company provides outsourced services to leading Marketplaces, smart tech start-ups, AI-oriented companies, and Fortune 500 companies to name a few. However, we are capable of accommodating any company that wishes to outsource and optimize their front or back end business processes.
Our outsourced services are delivered by teams with extensive experience and well-established processes. We offer flexibility, security, cost-effectiveness and operational excellence through the Opex method.
Our solutions range from staff augmentation with co sourcing model to 100% BPM (business process management) enhanced with AI and dedicated teams from Bulgaria, Egypt, Philippines and Madagascar.
Our solutions range from staff augmentation with Co-sourcing to ongoing managed operations with dedicated teams.
Have your AI model’s machine learning process outsourced with us, we use the best technology app + multilingual scalable human-in-the-loop solution for annotation services & data labeling services available for:
Set up your specialized data annotation team, we are working with all the best tools and platforms.
Our core focus is to achieve operational excellence for our clients with our staff augmentation services and AI enhanced outsourcing solutions.
Talents are everywhere ! We place the utmost value on our employees and their well-being, as they are the true treasures of our organization. We take great pride in being an impact company with social responsibilities. Our multilingual outsourcing company has a remarkable attrition rate of 1.7% globally in 2024 (compared to the industry average of 16.8%). This demonstrates our commitment to provide stable teams for our clients.
We are also incredibly focused on security and implement rigorous protocols to ensure it. Our practices include ISO 27001 and GDPR compliance, biometric access controls at our top tier delivery centres, password management systems, centralized antivirus and anti-malware solutions to name a few.
Lastly, our numerous industry awards, which we have consistently won across various categories over the years, testify to our excellence as a multilingual outsourcing company.
We selected the best AI tools, talents and partnerships to be incorporate AI to all our services from data processing to CX to offer the best hybrid solutions (AI + Humans) on the market.
Global Attrition Rate
Satisfied Clients
of existence
Vetted, Hosted, Supervised or Fully Managed Workforce
You have the choice : Your offshore staff is screened, hosted and just supervised (co-sourcing solution) OR fully managed by QA controllers, supervisors and project managers from top-tier infrastructures. .
Super Fast setup, deliveries with guaranteed quality and productivity.
Our outsourcing company ensures that the following terms are in each SLA (Service Level Agreement) : very fast and FREE set-up, strict deadline & turnaround time, guaranteed KPIs, and guaranteed productivity per hour or per task. We offer also robust security processes (ISO 27001) and top data security protocols linked with GDPR compliance
Stay flexible
Our multilingual outsourcing company offers very scalable model and contract even with dedicated teams.
Average prices for BPO range From 4 to 15 USD Per Hour
We propose a very affordable pricing model that allows us to save on costs without compromising quality. The pricing depends upon the type of services, desired languages, complexity of the process and volume. ASK FOR A QUOTE
With OWorkers as your multilingual outsourcing company, your staff can speak B2, C1 to native levels of English, French, German, Italian, Spanish, Portuguese, Hindi, Arabic, Polish, Dutch, Finnish, Danish, Irish, Swedish, Ukrainian, Hungarian, Russian, Norwegian, Slovak, Croatian, Romanian, Turkish, Greek, Bulgarian and 15 more on demand.
All candidates passed a lot of tests : IQ (intelligence quotient), EQ (emotional quotient), language level tests, Technical tests and personality tests like Big 5.
At least 85% of your staff from OWorkers has a master’s degree. Likewise, 100 % of them have a high school degree.
Most of your staff will have more than 3 years of experience and have been trained to use the last AI tech tools.
Price is undoubtedly a significant factor when selecting an outsourcing company. However, we are proud to demonstrate that you can obtain low cost without compromising the quality.
Most importantly, our delivery centres are strategically located in the most economical countries in the world to outsource along with strong advantages.
BULGARIA
As a nearshore European country, Bulgaria is highly advantageous for businesses that need multilingual BPO services, super skilled AI and IT staff to outsource projects within the European Union. We ensure compliance with GDPR without using specific clauses in the contract.
EGYPT
This multilingual location is a cost-effective destination for companies who want to outsource English, Arabic, Spanish, and Italian BPO projects. It offers lower costs than India or the Philippines, operates within the European Time Zone, and boasts a superior attrition rate and overall skill level.
MADAGASCAR
This center is ideal for French and non-complex English projects and non-language-specific tasks like data annotation.
PHILIPPINES
The best outsourcing destination worldwide for English fluent speakers and Asian languages combined with strong infrastructures and a very mature BPO destination.
This graph provides a cost comparison of outsourcing countries.
It is based on the A.T. Kearney survey, a global services location index that evaluates different countries for outsourcing based on three primary criteria : talents total salaries, infrastructure prices, and business environment costs (such as taxes and transportation).
Please take a moment to explore our centers with these videos.
The modern business landscape increasingly relies on specialized outsourcing companies to optimize operations and enhance competitive advantage. These firms provide expertise and resources that allow businesses to focus on their core competencies while reducing costs and improving operational efficiency.
An outsourcing company specializes in performing specific business functions that organizations traditionally handle in-house. This strategic practice lets businesses delegate operations to third-party experts who can execute these tasks more effectively. When partnering with an outsourcing company like OWorkers, businesses establish a relationship centered on service excellence rather than simply purchasing a commodity.
The operational model revolves around dedicated teams aligned with client requirements, working under professional management structures with defined quality control protocols. OWorkers provides a vetted workforce operating from secure facilities with rigorous data security protocols, in compliance with ISO 27001 and GDPR.
With strategic delivery centers in Bulgaria, Egypt, and Madagascar, our multilingual outsourcing company can offer significant cost advantages without compromising quality, enabling businesses to access specialized talent across different time zones while maintaining streamlined communication.
The outsourcing industry has evolved significantly, expanding from basic data entry to comprehensive business solutions. Data processing services remain fundamental, with multilingual providers handling everything from e-commerce catalog management to document validation for healthcare and banking industries.
Data annotation services have become increasingly crucial for AI companies, providing the human-in-the-loop validation essential for machine learning model development. These specialized services ensure AI systems are trained with accurately labeled data across multiple languages, improving algorithm accuracy and reducing bias. OWorkers provides skilled annotators who enhance AI datasets through meticulous classification, segmentation, and validation across various content types. Our multilingual capabilities enable us to support diverse annotation requirements, from text and image labeling to audio transcription and video categorization, helping AI developers create more robust and culturally relevant solutions.
Customer experience has emerged as another critical domain, with businesses leveraging external expertise to manage support across multiple channels and languages. Content moderation services have become increasingly vital for monitoring user-generated content, while finance and accounting outsourcing allows businesses to entrust financial operations to teams with expertise in international accounting practices.
Partnering with an established outsourcing company delivers multiple strategic advantages beyond simple cost reduction. While financial benefits are substantial—with savings often reaching 70% compared to in-house operations—the value encompasses numerous operational merits.
Cost efficiency represents an immediate benefit, as outsourcing companies leverage lower labor costs while maintaining high service quality through robust training systems. Access to specialized expertise provides another advantage, as these companies have pools of pre-vetted talent that might be scarce in the client’s home market.
The scalability offered by professional outsourcing partners enables businesses to adapt quickly without lengthy recruitment processes. By delegating supporting functions to an outsourcing company, organizations can redirect internal resources toward core business activities and strategic initiatives.
Selecting the right outsourcing company requires evaluation outside price comparison. The most successful relationships begin with thorough due diligence regarding the provider’s industry experience, security protocols, and operational capabilities.
Security considerations deserve particular attention. Beyond basic certifications, businesses should investigate physical security measures, data protection protocols, and employee screening procedures. OWorkers implements comprehensive security systems including biometric access controls and strict data handling policies.
Language capabilities significantly impact service quality for international operations. Rather than relying on general claims about multilingual support, organizations should verify the specific language proficiency levels of the people involved.
Timing is crucial when considering an outsourcing partnership. Several business scenarios present ideal opportunities to engage with an outsourcing company that can offer instant relevance and strategic advantage.
Companies experiencing rapid growth often find their internal operations struggling to scale quickly enough. In these scenarios, an outsourcing company can provide immediate access to trained personnel without lengthy recruitment processes.
Resource constraints represent another common trigger for outsourcing. When internal teams become overburdened with support functions, transferring appropriate tasks to an outsourcing partner can redirect valuable resources toward strategic initiatives.
Market expansion, particularly internationally, creates complex operational challenges that outsourcing can address effectively. Leveraging an outsourcing company with relevant regional expertise and multilingual capabilities simplifies this process, especially when entering markets with language barriers or unique regulatory requirements.
The outsourcing landscape continues to evolve as technology advances and business priorities shift. Forward-thinking companies must understand emerging trends to maximize their outsourcing relationships and prepare for future opportunities.
Artificial intelligence integration represents one significant development transforming how outsourcing companies operate, combining automation with human expertise. The scope of knowledge-intensive outsourcing now goes beyond traditional business processes, with organizations increasingly outsourcing specialized functions requiring advanced analysis and expertise.
Contract structures are evolving toward outcome-based models that align provider compensation with measurable business results rather than time-based billing. Data security considerations have gained prominence, particularly as regulatory frameworks become more demanding. Leading outsourcing companies now differentiate themselves through advanced security protocols and transparent data management practices.
OWorkers combines ethical employment practices with multilingual capabilities across 25+ languages. Our full-time staff—never freelancers—receive above-average wages and comprehensive benefits, resulting in our remarkably low 1.7% attrition rate. With ISO 27001 and GDPR compliance, strategic locations in Bulgaria, Egypt, and Madagascar, and a rigorous screening process accepting only 5% of applicants, we deliver up to 80% cost savings without compromising quality or security.
While cost reduction often initiates the conversation, companies pursue outsourcing for multiple strategic advantages. By leveraging geographic wage differences, businesses access qualified professionals at lower rates without compromising quality. This financial efficiency combines with the ability to scale operations rapidly without lengthy recruitment processes—critical for growing businesses facing changing demands. Many organizations also outsource when seeking specialized expertise, particularly for technical functions where qualified talent remains scarce in local markets.
The outsourcing model proves especially valuable for high-growth companies needing to scale quickly while maintaining service quality throughout expansion. International businesses find particular advantage in partners who can support customers across diverse languages without establishing costly in-country operations. Technology companies leverage specialized services to accelerate development and enhance support capabilities, while e-commerce businesses rely on flexible arrangements to efficiently manage the variable workloads of seasonal retail cycles.
Quality assurance begins with selective recruitment and continues through management systems that combine performance monitoring with continuous improvement. At OWorkers, this includes employing staff with exceptional qualifications—85% hold master’s degrees—ensuring sophisticated problem-solving capabilities. Security protection operates across multiple dimensions: physical safeguards featuring biometric authentication, technical systems maintaining encrypted data, and procedural protocols governing everything from employee screening to detailed data handling requirements.
Even successful outsourcing relationships face challenges. Communication barriers from language differences and time zones require structured protocols. Insufficient documentation can lead to quality inconsistencies during transitions. Security concerns with sensitive data demand strong contractual protections. Companies should maintain internal knowledge of critical processes to avoid unhealthy dependency on outsourcing partners.
Evaluating outsourcing effectiveness requires examining both immediate metrics and long-term value creation. Financial analysis compares realized cost savings against projections, while quality metrics tailored to each function reveal operational effectiveness. Increasingly, organizations measure success through business outcome alignment, evaluating how effectively these partnerships advance broader strategic objectives rather than focusing exclusively on transactional performance.
Best practices based on years of experience and thousands of projects.
Robust processes in terms of accuracy, productivity & scalability.
Awesome technological software.
Screened, dynamic, and managed talents.
Best countries according to the project languages, specifications, and time zone.
Do Not Wait
Outsource your project with a smart company. Our multiple delivery centres are based in Bulgaria, Egypt, Philippines and Madagascar and focus on quality and security.
