Outsource your business process on DATA, Content or CX at scale on 25+ languages with up to 70% cost savings.

Secure and ethical outsourcing company Powered by AI + economical, scalable, ready to work, IN HOUSE workforce of vetted TALENTS from Bulgaria, Egypt and Madagascar.

ISO 27001 / IMPACT SOURCING / GDPR Compliant 

Trusted by


Since more than 10 years we are TRUSTED by many LEADERS of different industries in need of a top-notch outsourcing company who can support BPO, KPO or BPM solutions at scale in different languages who can show real industry user cases along with top quality control protocols and data security norms like ISO 27001 or GDPR compliance.

We have been providing our services to various reputable organizations such as leading Marketplaces, top web aggregators, super smart tech start-ups, AI-oriented companies, Fortune 500 companies, and unicorns. However, we are capable of accommodating any company that wishes to outsource their data processing, data annotation, customer support or content moderation requirements. 

Our services are delivered by teams with extensive experience and well-established processes. Whether you require fully managed solutions or non-managed remote staff hiring, we offer flexibility, cost-effectiveness and operational excellence through the Opex method. 

Our solutions range from short-term staff augmentation to ongoing managed operations with dedicated teams.

DATA PROCESSING SERVICES like re-entry, categorisation & validation for : 
  • Catalogs of E-commerce products
  • Invoices
  • Orders
  • ID’s : Passeports, driving licences and related 
  • Resumes 
  • Forms for Healthcare, Banking, Insurance & Transportation industries
  • KYC documents
  • Civil records
  • Books & Legal notices…

OUTSOURCE the Moderation of YOUR UGC (User Generated Content)

  • Comments 
  • Profiles 
  • Live stream 
  • Virtual environments : Games app, social website 
  • Audio 


Available in 35+ languages and 24X7X365


Have your AI model’s machine learning process outsourced with us, we use the best technology app + scalable human-in-the-loop solution for annotation services & data labeling services available for:

  • Images
  • Videos
  • Texts
  • Audio files


Set up your specialized data annotation team, we are working with all tools and platforms.


Outsource your customer care support in 25 + languages
In Omnichannel mode: Voice, Chat , VR, Email, Ticketing system



Our core focus lies in achieving operational excellence in the areas of DATA, content and CX.

Initially, our main area of expertise was data, as we had been exclusively dedicated to providing data entry and processing services for businesses for many years. Over time, we expanded our offerings to include related services such as data annotation services, content moderation services and multilingual customer support services. This expansion allowed us to become a global outsourcing company, with over 100 satisfied clients. You can learn more about our journey by exploring our history.

We place utmost importance on our employees and their well-being, as they are the true treasures of our organisation. We take great pride in being an impact company with social responsibilities. In fact, our remarkable attrition rate of 1.7% globally in 2023 (compared to the industry average of 16.8%) demonstrates our commitment to providing a stable team that is familiar with your processes.

We are also incredibly focused on security, and we implement rigorous protocols to ensure it. Our practices include ISO 27001 and GDPR compliance, biometric access controls at our delivery centers, Class A facilities, password management systems, and centralized antivirus and anti-malware solutions.

Lastly, our numerous industry awards, which we have consistently won across various categories over the years, serve as a testament to our excellence.


Vetted, Hosted, Managed Workforce

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Your offshored staff are screened & managed with QA controllers, supervisors,  project managers hosted in our first grade Infrastructures. We offer strong processes, top data security protocols linked with GDPR compliance, 99 % + accuracy rate in most of the cases.


Up to 4 USD per Hour

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Second, we propose very affordable pricing model allows to save on costs depending of the desired languages,  processes & volume, without compromising the quality.


Stay flexible.

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Third, we offer dedicated teams by very scalable model with flexible contract because we know you need it.


Fast Set up and delivery with guaranteed productivity.

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Another key point, we offer in each SLA (Service Level Agreement) : very fast and FREE set up, strict deadline or turn around time, guaranteed KPI's  & guaranteed productivity per hour per tasks.

"One of the main determinant of successful outsourcing lies in the presence of a vetted skilled workforce."


+ infos
First, your outsourced staff can speak B2 to C1 level of English, French, German, Italian, Spanish, Portuguese, Hindi,  Arabic, Polish, Dutch, Finnish, Danish, Irish, Swedish, Ukrainian, Hungarian, Russian , Norwegian, Slovak, Croatian, Romanian, Turkish, Greek, Bulgarian, + 15 more on demands.


+ infos
All candidates passed IQ (Intelligence Quotient), EQ (Emotional Quotient), Language level, Accuracy,  typing speed & personality (Big 5) tests.


+ infos
Moreover, 85% of your staff will have a master degree level and 100 % of them a High school degree as a minimum.


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Indeed, 2 years experience is the minimum to work with us and we use a very strong screening process.


When searching for outsourcing companies price is undoubtedly a significant factor to consider. However, we are proud to demonstrate that you can obtain a low cost without compromising on quality.


  • BULGARIA as a nearshore european country is highly advantageous for multilingual BPO and to outsource projects within the European Union, ensuring compliance with GDPR regulations without using specific clauses in the contract.
  • MADAGASCAR is ideal for French and non complex English projects, as well as non-language specific tasks like annotations.
  • EGYPT is a cost-effective choice for English, Arabic, Spanish and Italian BPO projects. It offers lower costs compared to India or the Philippines, operates within the European Time Zone, and boasts a superior attrition rate and overall skill level.

Please take a moment to explore our centers through the accompanying video.


This graph provides a cost comparison of outsourcing countries.

It is based on the A.T. Kearney survey, a global services location index that evaluates different countries for outsourcing based on three primary criteria : talents total salaries, infrastructure prices, and business environment costs (such as taxes and transportation).

In today’s market, there are many outsourcing companies to choose from,  from the big and the small, the good, the bad and the ugly.

For those unfamiliar with the industry, choosing from amongst the thousands of options available to them can be a daunting task. 

In this guide, you’ll hear the real deal from an experienced industry veteran whose “opinions” are based on decades of good practice and business cases.

The Real Criteria to Look for When you want to Outsource a Project or Business Process to an Outsourcing Company.

Developed over 25 years in the industry, we’ve put together the 9 criteria you should look for in an offshoring company as well as 18 rules to always follow.

1 – The languages involved

When you outsource work, you should always consider the “long term”.

But my project is only in English, we hear you say. That’s great, but will that always be the case? How do you know for sure? Do you really want to limit yourself from the start?

Many businesses experience terrific growth. In fact, almost half of all our clients began small before ultimately expanding across multiple countries.

The reality is that, if you don’t choose a multilingual offshoring supplier from the beginning, then you will have to re-train other teams or else change your  supplier inevitably leading to extra management costs and lower security.

RULE #1: Choose a multilingual outsourcing provider from the start.


2 – The location of your office compared to that of your partner

This is mainly important in relation to the languages of your project, but you should also consider the locations of delivery centers for your partner

Usually, the closer you are to the “western world” (Western Europe or the USA, which is often referred to as nearshore with offshore representing a non-western client), the easier transport becomes. That being said, it’s also more costly.

To be frank, clients rarely wish to visit our centers, meaning that, for the most part, distance in kilometers is far less important than availability. That’s why it’s really important that you consider the timezone of your partner. That way, you’ll be able to contact your supply’s managers during working hours and not at night.

RULE #2: Select an  partner with project managers who’ll be reachable during YOUR working hours, who speak YOUR language, and who’ll have 24/7 availability.

With oworkers, you can be sure that our project managers will always be:

  • Available in your time zone

  • Fluent in your language

  • Development of best practives swince years with 100 + clients

3 – The Attrition rate

The attrition rate of the country you’re looking to outsource to, as well as that of the company itself is crucial to a BPO (business process outsourcing) project’s operational success.

In short, attrition rate refers to the employee turnover in an organization. A 0% attrition rate would mean that no employees ever leave. Of course, no company can manage that, but a 10% attrition rate is considered a healthy norm. Whenit reaches 20%, that’s where they start running into problems.

In the BPO industry, these rates often go as high as 30% (especially in call centers).

This can be a real problem, because outsourced staff still require training, often taking months to reach full efficiency. This is why staff need to be sticking around long term. If not, you’ll have to find new candidates and retrain them every three months, which is both risky for the process, and bad for the overall quality of the work.

Some countries have particularly low attrition rates, due to high levels of competitions within the outsourcing/ offshoring industry. The Philippines, for example, has an average attrition rate of between 25% and 30%. To put that another way, 1 in every 4 Filipino staff changes of employer every year.

The best countries, in terms of attrition rate, tend to be places like Egypt, Madagascar, and Bulgaria, where the industry is less mature and there are fewer competitors. 

RULE #3: Choose a country with a very low attrition rate on the labor market (particularly for BPO projects), as well as an provider who can consistently show a low attrition rate in other projects.

On top of this you’ll want to do everything you can to maintain a good atmosphere at work, giving more to employees in terms of salary range and benefits than the market average for other outsourcing companies

Globally, our average attrition rate in 2022 was just 2.7%!

4 – The risks : the risks are always there, which is why you should be smart and do your due diligence in investigating companies.

There are 6 main types of risk when it comes to outsource a project or a business process:

  • The regulation risk

It’s important that your potential partner complies with all relevant laws/regulations. Common regulations you might encounter include the General Data Protection Regulation (GDPR) or The California Consumer Privacy Act (CCPA). Compliance with these laws is vitally important. Here at Oworkers, we’re a GDPR compliant company.

RULE #4: Ensure your partner is compliant with GDPR and other important regulations.

  • The IT risk

Understanding cybersecurity is hugely important. In practice, that means having a centralized security dashboard, up-to-date antivirus and antimalware, dedicated IT staff for cybersecurity, and a strict data security policy.

RULE #5: Always ask your outsourcing company for their data security policy.

  • The infrastructure risk

This can include:

  • Building risks: is the entrance secure? Is the building new or old? Does it have 24/7 guards?

  • Office entry risks: does the office have biometry at the entrance? How about video surveillance?

  • Electric power risk: electricity shortages can be a real problem in offshore locations. As such, you’ll have to ensure that your offshoring partner has the electric generator capability to handle very long electrical shortages without problems

  • The internet risk: consider what type of internet you’re using (fiber or satellite?), and the potential for redundancy should it go down.

RULE #6: Ask for videos of delivery centers demonstrating the key security features/risk mitigation listed above.

Find videos of all oworkers delivery centers here.

  • The legal risk

RULE #7: It’s always better to look at the contract (master service agreement) with an attorney before signing.

  • The quality control risk

At the heart of any good outsourcing partner should be a focus on using the correct type of quality control (% of sampling, double entry, etc), knowing when to do it (pre or post),  knowing how many staff members to test, and putting the means in place for quality control issues to be reported quickly and efficiently.

RULE #8: Ask for the specifications and details of the quality control methods/techniques that will be implemented.

  • The country risk

Some countries are less stable than others and, should issues occur, it’s important that your partner can rely on multi-site capabilities in different countries to handle any given project.

RULE #9: Always choose a multi-site outsourcing provider.


5 – The certifications and awards

Your best bet is almost always to choose a partner who has been audited and received international certifications from the industry.

The ISO 27001 is one of the strong certifications an outsourcing organisation can receive, demonstrating really strong procedures.

It is also recommended that you sign with a partner who has been recognized within the industry as a leader in some fields and has received awards.

RULE#10: Choose an ISO 27001 certified provider and inquire about which rewards they have received.

Oworkers is ISO 27001 and our award can be found here 

6 – The cost : Outsource to a bad provider can be seriously costly

The cost of outsourcing is relatively simple to calculate. The formula is as follows:

Labor cost in the country you outsource has two components – the staff’s net salaries, and the combined social security and taxes of both the staff and the organisation you’re outsourcing to.

On top of this, you’ll then want to factor in the markups of the outsourcing supplier. These usually include:

  • Their infrastructure cost and the quality of it (see the point on certifications).

  • The “position” cost (workstation, desk and chair, internet cables, etc.)

  • The direct management cost and the ratio they use for direct management.

  • Quality control costs and the ratio used for quality control.

As a general rule, a good direct management ratio (project managers and their assistants) is usually around 1/50 and a quality control ratio is usually 1/12, all depending on the project (volume, headcounts, number of projects, level of dedication).

Finally, you’ll want to factor in the cost of top management and holding expenses (such as advertising costs), as well as their net profits ratio.

Now, it’s worth noting that bad providers have a tendency to not pay social security taxes. 

Instead they hire freelancers, the majority of whom don’t declare anything, and let them do the work. Ultimately this leads to high attrition rates, poor infrastructure, and bad security for the project overall.

RULE#11: Cost is only a part of the equation and NEVER has to be the main criteria in your decisions. Remember to compare oranges with oranges, not apples.

One last note on cost is the sad fact that the final cost of your outsourcing tends to vary, more than anything else, based on the greed of the outsourcing provider. 

Bad outsourcers have a tendency to take a higher markup for lower security and infrastructure.

In general, the price for English should be between 5 and 8 USD per hour for offshore locations and 11 to 12 USD per hour for nearshore locations, depending on the volume and on their specific process.

Any less than this is risky. Any more than this is greedy.

7 – The Expertise, proofs, and references are fundamental

Companies can talk a big talk about their expertise and they may well attempt to inflate (or even fabricate) their references, but they can’t stop you from calling them to check.

RULE#12: Always ask to speak directly with some previous clients before signing a contract

Much like a bad carpet seller, some outsourcing companies will tell you that they can manage anything. 

Unfortunately, it’s just not true. In reality, they can try to manage your project with little to no experience while claiming that the cost is “super cheap” but, in the end, overpromising is always a bad sign. 

Avoid these kinds of companies if you want your outsourcing taken seriously.

RULE#13: Sign with experts in their specific field or generalists who are able to demonstrate expertise in other, related fields.

On that subject, oworkers began with data and content expertises to extend to customer services after years of practices.

RULE#14: Avoid companies with less than ten years of experience in the industry.

Experience matters and, if you want to guarantee awesome results, then you’ll want to choose companies who’ve been around for a while. 

We’ve found that it takes most outsourcing companies at least 5 years across multiple clients to gain the kind of expertise they really need. check their website carefully with due diligence in mind.

8 – The flexibility and scalability of your awesome outsourcing company are super important.

RULE#15: A master service agreement (contract) is not a wedding contract.

The majority of BPO industry contracts are for one year, although they can be extended automatically.

They come with a short notice period for ceasing operations. Before three months, you can usually end a contract within a matter of days. After that point notice periods of 60-90 days are generally regarded as acceptable.

RULE#16: A good outsourcing company should adapt to your needs, and not the other way around.

You need a company who can quickly adapt to fit your flow. A top outsourcing company has to scale up and scale down in capability at very short notice. 

They can manage this because they have thousands of good candidates in stock with their HR departments

9 – Your responsibility : YOU are responsible for YOUR process.

A successful outsourcing project is always a collaboration between two good players – the outsourcing company and its client.

Many clients come without preparation, not knowing what they want, who will supervise and train the offshore team, or who will make the final judgment on quality control.

A good outsourcing company can do a lot but they can’t substitute for your involvement. At the end of the day, it’s all about your management and your communication. 

We’ve encountered plenty of clients willing to criticize their outsourcing provider without ever giving them the tools, time, and management necessary to make the project a success in the first place.

RULE#17: You have to be prepared at all levels. Your internal staff have to be prepared, your process has to be written out, and your goals determined.

In essence, outsourcing is no different from internal team work, only with new employees.

Conclusion: where should you go for find the best outsourcing companies ?

If you’re looking for a good outsourcing company, which is not too big, who are exclusive with their clients and big enough to have real infrastructure, experienced management and the time to take care of all their clients, big or small, then oworkers is the company for you.

Oworkers is an experienced outsourcing supplier of multilingual BPO services with a focus on:

  • Data

    • Data entry services & processing services

    • Data annotation services

  • Content: content moderation services

  • CX: Customer support outsourcing

With us, you’ll get : 

  • Unmatched experience, including over a decade of operations with senior management who’ve been working in hands-on roles within the industry for twenty-five years

  • Strong processes developed with over a hundred recurring clients

  • Multilingual capabilities

  • Four global centers

  • Over 500 employees, no freelancers, no clowdworkers

Our prestigious clients (particularly from within the US, Western Europe, and Asia) have reported savings of up to 70% over their pre-outsourcing costs, with exceptional delivery.

And the final rule: your search for an outsourced services company that delivers great quality in well-defined turnaround times and at competitive prices should start and end with us.

Are you ready to take your project to the next level and get results with a good outsourcing services company in Bulgaria, Egypt and Madagascar ? Our multidisciplinary team is ready to provide you with high-quality, cost-effective solutions that will help your business reach its full potential. We offer a wide range of services including data processing & annotation, and customer support. We are committed to delivering excellence in everything we do. Contact us today and let’s start working together!

“When you outsource with us, you are getting much more than just an external service supplier. You are getting a reliable partner who is committed to helping your business grow and succeed.”

The best outsourced services company is the one that can provide you with the top services at the lowest price and with an awesome quality.
The provider should be able to understand your needs and provide you with a solution that is tailored to your specific requirements.
The selected one should have a team of experienced professionals who are dedicated to providing you with strong results
The company should have a proven track record of success and should be able to provide you with references from satisfied clients.
The company should be able to provide you with regular updates and reports on the progress of your project.
The selected partner  should be able to provide you with a high level of security and confidentiality
The choosen partner has to understand design, digital, consulting, virtual, mobile, knowledge process outsourcing
The good outsourced services companies should be able to provide you with a wide range of services powered by technology and human in the loop

A competitive and affordable pricing.

Onshore / offshore / nearshore / inshore. We are happy to serve you in one of our delivery centers
If you are looking for a reliable and trusted partner for your outsourced needs, we are here to help you.Contact us today and let us show you how we can help your business grow and succeed.”

In conclusion, when searching for the awesome outsourcing company to meet your specific needs, it is important to consider factors such as the company’s experience, track record, security measures, and the range of services they offer. By choosing a company that follows a smart outsourcing formula and has a strong focus on quality and security, you can be confident that your project will be in good hands



Best practices based on years of experience and thousands of projects.


Strong processes in term of accuracy, productivity & scalability.

Awesome technological software 
Screened, dynamic and managed talents.
Best countries according to the project languages, specifications, time zone.

= Successful smart outsourcing


Outsource your project with us with multiple delivery centers based in Bulgaria, Egypt and Madagascar with a strong focus on quality and security.

Interested in working with us ?

customer support outsourcing