AI for CX solution
Be always available, scale without limit on any channel.
Transform your customer experience (CX) with AI. Our hybrid solution combines the efficiency of AI for Tier one answers with the empathy of human offshore agents for tier 2 and 3 to deliver exceptional support in 35 languages with up to 70% cost savings.
SOME REFERENCES
Some big names trust us since years.
Home > Support Services > AI for Customer Service
AI Customer services
Revolutionize your SUPPORT services with AI agents + Human agents.
Responsiveness speed, efficiency and accuracy are no longer optional, they’re essential for your CSAT. We designed hybrid solutions to radically transform your CX, performance and client satisfaction score.
By integrating AI, you unlock 24X7X365 availability, unlimited scalability on most repetitive answers (Mostly Tier 1 answers with around 65 % coverage of all queries) at the speed of light.
You are not only reducing costs by up to 70% but more importantly, you liberate your teams. Your human agents can focus on high-value interactions, complex problem-solving, and personalized human contact where it matters most.
The result ?
Enhanced efficiency, seamless handling of demand spikes, and measurable improvements in customer satisfaction.
Embrace the hybrid advantage and turn your customer service into a true growth engine.
The best approach is Hybrid
While AI for CX is powerful, human interaction remains critical for exceptional customer service. Our human agents provide the nuanced understanding and emotional intelligence that AI cannot replicate + AI need to be supervised.
Second-Level Support
Backup & Support
I WANT TO TALK TO A HUMAN !! Human agents have to be available always to step in when AI cannot resolve issues or when customers prefer personal interaction.
AI Training & Supervision
Our AI experts have to continuously train, update, supervise and improve your AI agents to ensure optimal performance.
Benefits of HYBRID SOLUTION
in Customer Service
languages CAPABILITIES
35 languages for human agents , 100 for AI
- English, German, French, italian, Spanish, Portuguese
- Bulgarian, Czech, Turkish, Russian, Ukrainian
- Polish, Greek, Romanian, Slovak, Croatian, Hungarian
- Dutch
- Arabic
- Swedish, Finnish, Danish, Norwegian
- Chinese, Thai, Malay, Japanese, Indonesian, Vietnamese, Korean
Ask the complete list for our AI capabilities
HUGE cost savings
AI in tier 1 + offshore call agents
Achieve up to 70% cost reduction through optimized resource allocation and improved operational efficiency.
Constant Availability AWESOME FRT
AI AGENTS + HUMAN AGENTS offer support anytime across time zones.
Your first response rate (FRT) will increase a lot.
Smarter Decisions
Data analysis helps human agents make informed, personalized choices.
Deeper CLIENTS Insights > SMarter Answers
Increase GLOBAL Efficiency
Simplifies processes, cutting costs and improving performance.
Automate repetitive tasks while freeing human agents to focus on complex problem-solving and high-value customer interactions.
PERFECT ATA
ATA stands for Average Time to Answer.
NO MORE WAITING : With all the hustle of a business, it is penible for clients and prospects to wait, so our main priority is to give them a terrific ATA linked with strong KPI and SLA.
ANYWHERE
OPEN TO VIRTUAL INTERACTIONS
We are open and ready for emerging interaction methods like VR, face-to-face video, and metaverse environments to create exceptional customer journeys.
OUR LOCATIONS
Antananarivo
MADAGASCAR
Plovdiv
BULGARIA
Cairo
EGYPT
Manila
PHILIPPINES
SECURITY OF YOUR OPERATIONS
with OWORKERS
Compliance with global data privacy regulations, such as the rigorous GDPR and CCPA, is imperative.
Our delivery centers, located in Bulgaria (EU), Madagascar, Egypt, and the Philippines, implement a highly secure data protection protocol, founded on ISO 27001 standards, thereby ensuring comprehensive adherence to both GDPR and CCPA.
We provide top-tier security measures, including:
- 24/7 security guards + biometric access control
- 24/7 video surveillance
- Robust centralized password management
- Centralized antivirus and malware protection
- Advanced Cisco Firewall
- Cold storage servers
- Segregated servers and networks
- Restricted access areas
- Data anonymization processes
Your data’s security is paramount, guaranteed to be 100% safe and uncompromised.
Our Data Protection Officer (DPO) is ready to address any inquiries you may have, following the signing of a Non-Disclosure Agreement (NDA).
Communication efficiency
We use Slack or meet or teams with a single point of contact
(your project manager)
Ready to ADD AI FOR CX ?
Join leading global brands who trust Oworkers for their AI-powered customer service solutions.
Get started today and see the difference our hybrid approach can make.
