Outsourcing in Bulgaria, Bulgaria BPO
A guide for outsourcing in Bulgaria
Bulgaria has become a compelling European destination for BPO, combining a skilled multilingual workforce, competitive operating conditions and a strategic location within the European market.
As a member of the EU and the euro area, the country offers a stable environment for businesses seeking reliable, scalable and cost-effective outsourcing solutions. From customer support and back-office operations to finance, IT and specialised business services, Bulgaria BPO gives international companies access to a well-established talent base and a mature service-delivery ecosystem.
Big Talent Pool Today
Bulgaria’s outsourcing sector comprises 9 to 10 % of the country’s GDP. Outsourcing services providers in Bulgaria employed about 80 000 to 100 000 employees in the sector according to different statistics boards.
Talent Pool for Tomorrow
Country’s talented employee pool is backed up by 50+ universities. Some of them, offer courses on “Outsourcing Projects and Companies”. 30 000 new professionals graduate every year (data from BASSI).
Highly Educated and Skilled Professionals
Bulgaria hosts a good number of educational institutions that provide tech education in line with global trends in the field. There are 220 high schools providing Information and Communications Technology courses together with intensive language classes, where after the first education year students begin studying core subjects in the corresponding foreign language.
According to statistics, 98% of Bulgarian students speak one foreign language and 78% study at least two foreign languages..
Multilingual Talents
Over 50% of the 3.5 million workforce speak 2 languages, with 35 languages spoken overall.
The top 5 used languages in the Bulgarian outsourcing sector are English, German, French, Italian, and Spanish.
Strategic Geographic Nearshore Location With Time-zone Benefits
The country became a member of the European Union in 2007, which indicates a stable economy and legal transparency. Foreign business clients and investors are aware that they can count on experienced professionals and trustworthy business approaches in Bulgaria.
What is more, the outsourced teams offer a highly valuable opportunity for round-the-clock services. The time-zone difference provides remote partners with the advantage of continuously benefiting from the expertise and support of their offshore resources and of achieving a 24/7 operation cycle.
Financial Attractiveness
The Bulgarian government strives to improve the economic situation in the country through tax incentives that stimulate local businesses and foreign investors. Furthermore, Bulgaria had the lowest average hourly labor cost among all EU members, while at the same time having an extremely qualified workforce.
Of course, the work of senior professionals is never offered at a low cost compared to more offshore destinations, but it is apparent that the relative cost difference for projects and salaries would be cost-effective to your business.
Therefore, Bulgaria is a dream outsourcing destination for foreign companies: here, they find experts with proven skills at a comparatively lower cost.
Reliable Internet Infrastructure
The quality of the internet infrastructure further contributes to establishing quality, long-lasting partnerships. The Bulgarian Association of the Software and Services Industries confirms that the country is ranked among the world’s leaders in terms of internet coverage, speed, and accessibility, making Bulgaria a reliable outsourcing location.
Cultural & Economic Proximity to The West World
Bulgaria benefits in terms of geopolitical stability and integration into the global economy. Country is a member of the European Union since 2007, NATO(2004) , IMF (1990) , WTO (1996) and many other international unions and alliances.
As a member of the EU, Bulgaria adopt euro.
Why outsourcing in Bulgaria with Oworkers ?
Great Location
Favorable Cost of living in Plovdiv (2nd biggest town of Bulgaria, 1h30 from Sofia) and good life / work balance retains talents and ends up with a high retention rate in our company along with better prices for our customers.
Huge Experience in the Industry
Oworkers is a company with more than 10 years of experience and 500+ employees . Our top management has a cumulative 25+ years of experience in the business process outsourcing (BPO) industry, we have been in Bulgaria since 2017.
Experienced Management in the Center
Minimum 12 years of experience in the industry as a standard for all the project and production management.
Flexibility & Scalability
Favorable Cost of living in Plovdiv (2nd biggest town of Bulgaria, 1h30 from Sofia) and good life / work balance retains talents and ends up with a high retention rate in our company along with better prices for our customers.
ISO 27001 & 27701 Compliant
We take pride in our state-of-the-art, secure facilities and the consistent implementation of protocols and policies to ensure your data security.
We are compliant with ISO certifications (27001 / 27701)
GDPR Compliance
Oworkers follows very strict protocols to ensure GDPR compliance, especially for sensible data transmission.
OWORKERS in PLOVDIV
A winning BPO combination
As a Bulgaria BPO services company, with a management team that has a cumulative experience of over 20 years, with oWorkers you engage a provider that will enable you to get the benefits of working from a center located in the Eurozone, one of the most developed parts of the world, of stable governance, consistent policies, established infrastructure and high levels of education and skill.
The benefits multiply with our choice of Plovdiv, the second largest city as the location for our center with the upside staying consistent but the downside in terms of costs being lower by at least 20%, which get passed on to clients.
Plovdiv has 9 universities with more than 30,000 students, a third of whom are pursuing courses in IT & BPO related fields such as Information and Computer technologies, Business Management and Administration, Language Studies and Finance & Accounting.
It also has 29 vocational schools, 37 general high schools and 7 foreign language and math high schools, 78 vocational training centers and 10 applied science institutes and labs.
Easily reachable via road, Plovdiv has its own airport and railway station. The distance to Bulgaria’s main airport in Sofia is 140 km.
With such a supporting environment, it is no surprise that oWorkers is one of 74 sourcing companies located in the Plovdiv District.
Read also : How to choose your BPO company | Why us ?
Founder & Head of development at Oworkers | BPO expert