AI for Customer services
Your AI Customer services company
Enhancing Hybrid, Human + AI Intelligence solution to transform your customer experience (CX) is our goal. Our hybrid solution combines the efficiency of AI with the empathy of human offshore agents to deliver exceptional support in 30+ languages with up to 70% cost savings.
Oworkers > Multilingual Support > AI for Customer Service
AI Customer services : revolutionize your SUPPORT services with AI + Humans
Performance at the Heart of CX Experience
Responsiveness speed, efficiency and accuracy are no longer optional, they’re essential for your CSAT. We designed a hybrid solution to radically transform your performance and client satisfaction score.
By integrating AI, you unlock 24/7 availability and automate most repetitive answers (Mostly Tier 1) at the speed of light.
This, not only reduces costs by up to 70% but more importantly, it liberates your teams. Your human agents can focus on high-value interactions, complex problem-solving, and personalized human contact where it matters most.
The result ?
Enhanced efficiency, seamless handling of demand spikes, and measurable improvements in customer satisfaction. Embrace the hybrid advantage and turn your customer service into a true growth engine.
AI is great BUT do not forget the indispensable role of Human Agents.
While AI for CX is powerful, human interaction remains critical for exceptional customer service. Our human agents provide the nuanced understanding and emotional intelligence that AI cannot replicate, In top of that AI need to be supervised.
Second-Level Support
Backup & Support
I WANT TO TALK TO A HUMAN !! Human agents have to be available always to step in when AI cannot resolve issues or when customers prefer personal interaction.
AI Training & Supervision
Our AI experts have to continuously train, update, supervise and improve your AI agents to ensure optimal performance.
Benefits of Human + AI Collaboration in Customer Service
languages CAPABILITIES
With Humans we Proceed in 30 languages :
- English, German, French, italian, Spanish, Portuguese
- Bulgarian, Czech, Turkish, Russian, Ukrainian
- Polish, Greek, Romanian, Slovak, Croatian, Hungarian
- Dutch
- Arabic
- Swedish, Finnish, Danish, Norwegian
- Chinese, Thai, Malay, Japanese, Indonesian, Vietnamese, Korean
HUGE cost savings
AI in tier 1 + offshore call agents
Achieve up to 70% cost reduction through optimized resource allocation and improved operational efficiency.
Constant Availability AWESOME FRT
AI AGENTS + HUMANS offer support anytime across time zones. Your first response rate (FRT) will increase a lot.
Smarter Decisions
Data analysis helps human agents make informed, personalized choices.
Deeper CLIENTS Insights > SMarter Answers
Increase GLOBAL Efficiency
Simplifies processes, cutting costs and improving performance. Automate repetitive tasks while freeing human agents to focus on complex problem-solving and high-value customer interactions.
PERFECT ATA
ATA stands for Average Time to Answer.
NO WAITING : With all the hustle of a business, it is penible for clients and prospects to wait, so our main priority is to give them a terrific ATA linked with strong KPI and SLA.
ANYWHERE
OPEN TO VIRTUAL INTERACTIONS
We are open and ready for emerging interaction methods like VR, face-to-face video, and metaverse environments to create exceptional customer journeys.
OUR LOCATIONS
Antananarivo
MADAGASCAR
Plovdiv
BULGARIA
Cairo
EGYPT
Manila
PHILIPPINES
SECURITY OF YOUR OPERATIONS
with OWORKERS
Compliance with global data privacy regulations, such as the rigorous GDPR and CCPA, is imperative.
Our delivery centers, located in Bulgaria (EU), Madagascar, Egypt, and the Philippines, implement a highly secure data protection protocol, founded on ISO 27001 standards, thereby ensuring comprehensive adherence to both GDPR and CCPA.
We provide top-tier security measures, including:
- 24/7 security guards + biometric access control
- 24/7 video surveillance
- Robust centralized password management
- Centralized antivirus and malware protection
- Advanced Cisco Firewall
- Cold storage servers
- Segregated servers and networks
- Restricted access areas
- Data anonymization processes
Your data’s security is paramount, guaranteed to be 100% safe and uncompromised. Our Data Protection Officer (DPO) is ready to address any inquiries you may have, following the signing of a Non-Disclosure Agreement (NDA).
Communication efficiency
We use Slack or meet or teams with a single point of contact
(your project manager)
Ready to ADD AI FOR CX ?
Join leading global brands who trust Oworkers for their AI-powered customer service solutions.
Get started today and see the difference our hybrid approach can make.
