AI for CX
The Hybrid Advantage : AI + Humans for your customer & technical support
Transform your customer experience (CX) with our revolutionary hybrid solution that combines the efficiency of AI with the empathy of human agents. Deliver exceptional support in 30+ languages with up to 70% cost savings.
PARTNERSHIP WITH THE BEST AI TOOLS on the MARKET
Performance at the Heart of Experience
In the digital age, responsiveness and efficiency are no longer optional—they’re essential. Our hybrid customer service solution, combining the power of artificial intelligence with the expertise of human agents, is designed to radically transform your performance.
By integrating AI in your CX, you unlock 24/7 availability and automate repetitive tasks. This not only reduces costs by up to 70%, but more importantly, it liberates your teams. Your agents can focus on high-value interactions, complex problem-solving, and personalized human contact where it matters most.
The result ?
Enhanced efficiency, seamless handling of demand spikes, and measurable improvements in customer satisfaction. Embrace the hybrid advantage and turn your customer service into a true growth engine.
The Indispensable
Role of Human Agents
While AI for CX is powerful, human interaction remains critical for exceptional customer service. Our human agents provide the nuanced understanding and emotional intelligence that AI cannot replicate.
Second-Level Support
Backup & Support
AI Training & Supervision
Our experts continuously train and supervise AI models, providing feedback and data to ensure optimal performance.
Benefits of Human-AI Collaboration in Customer Service
Our languages
We proceed in 30 languages :
- English, German, French, italian, Spanish, Portuguese
- Bulgarian, Czech, Turkish, Russian, Ukrainian
- Polish, Greek, Romanian, Slovak, Croatian, Hungarian
- Dutch
- Arabic
- Swedish, Finnish, Danish, Norwegian
- Chinese, Thai, Malay, Japanese, Indonesian, Vietnamese, Korean
TIME & cost savings
Achieve up to 70% cost reduction through optimized resource allocation and improved operational efficiency.
Accurately determine the depth and height of objects for applications such as vehicle and pedestrian recognition, robot navigation, interior design placement etc…
Ai for CX : Constant Availability
Chatbots and virtual assistants offer support anytime across time zones.
AI-powered chatbots and virtual assistants provide round-the-clock support, ensuring your customers always have access to help when they need it.
Smarter Decisions
Data analysis helps agents make informed, personalized choices.
Deeper User Insights
AI for CX : Increased Efficiency
Simplifies processes, cutting costs and improving performance.
Automate repetitive tasks while freeing human agents to focus on complex problem-solving and high-value customer interactions.
PERFECT ATA
ATA stands for Average Time to Answer.
NO WAITING : With all the hustle of a business, it is penible for clients and prospects to wait, so our main priority is to give them a terrific ATA linked with strong KPI and SLA.
ARTIFICIAL INTELLIGENCE
AND NEW VIRTUAL INTERACTIONS
with AI for CX, we deploy market-leading technology solutions that guarantee operational success.
Our forward-thinking approach incorporates emerging interaction methods like VR, face-to-face video, and metaverse environments to create exceptional customer journeys.
OUR LOCATIONS
Antananarivo
MADAGASCAR
Plovdiv
BULGARIA
Cairo
EGYPT
Manila
PHILIPPINES
SECURITY OF YOUR OPERATIONS
with OWORKERS
Compliance with global data privacy regulations, such as the rigorous GDPR and CCPA, is imperative.
Our delivery centers, located in Bulgaria (EU), Madagascar, Egypt, and the Philippines, implement a highly secure data protection protocol, founded on ISO 27001 standards, thereby ensuring comprehensive adherence to both GDPR and CCPA.
We provide top-tier security measures, including:
- 24/7 security guards + biometric access control
- 24/7 video surveillance
- Robust centralized password management
- Centralized antivirus and malware protection
- Advanced Cisco Firewall
- Cold storage servers
- Segregated servers and networks
- Restricted access areas
- Data anonymization processes
Your data’s security is paramount, guaranteed to be 100% safe and uncompromised. Our Data Protection Officer (DPO) is ready to address any inquiries you may have, following the signing of a Non-Disclosure Agreement (NDA).
Communication efficiency
We use Slack or meet or teams with a single point of contact
(your project manager)
Ready to ADD AI FOR CX ?
Join leading global brands who trust Oworkers for their AI-powered customer service solutions.
Get started today and see the difference our hybrid approach can make.
